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Since upgrading to Firefox 71.0 I cannot open downloaded files.

  • 8 replies
  • 3 have this problem
  • 22 views
  • Paskiausią atsakymą parašė zantilley

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If I select to download a file on a website and at the "What should Firefox do with this file?" prompt I leave it on "Open with" and click OK, the file downloads but does not open. If I click on the download progress toolbar item and click on my downloaded file, it does not open. If I click the "Open Containing Folder" icon on my downloaded file it will open the folder and I can double-click the file and it does open. No error messages are displayed when the file does not open from within Firefox.

If I select to download a file on a website and at the "What should Firefox do with this file?" prompt I leave it on "Open with" and click OK, the file downloads but does not open. If I click on the download progress toolbar item and click on my downloaded file, it does not open. If I click the "Open Containing Folder" icon on my downloaded file it will open the folder and I can double-click the file and it does open. No error messages are displayed when the file does not open from within Firefox.

All Replies (8)

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It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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cor-el said

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Thank you for the quick response; Unfortunately I cannot disable the AV on my laptop, corp has it password protected. I didn't feel it was the AV since the files do download and I am able to open them via other means, just not through Firefox.

Tomorrow I will have them disable the AV temporarily to test and will post the result.

Thank you again.

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cor-el said

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Good afternoon, I just tried with AV disabled and the issue persists.

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Well the good news is that this is working again, the bad news is that I don't know what fixed it. I received notice from our IT department that some updates were installed and I needed to reboot, which I did, and now I can open downloads from within Firefox. I had rebooted my computer several times before and this problem persisted so I can only assume that something in the update that IT did made a difference.

Thank you for the help.

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I spoke too soon, shortly after the reboot the behavior of not being able to open downloads from within Firefox has returned.

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We are experiencing the same issue when we upgraded from 69.03 to 71.0, has there been an updates to this issue?

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zantilley said

If I select to download a file on a website and at the "What should Firefox do with this file?" prompt I leave it on "Open with" and click OK, the file downloads but does not open. If I click on the download progress toolbar item and click on my downloaded file, it does not open. If I click the "Open Containing Folder" icon on my downloaded file it will open the folder and I can double-click the file and it does open. No error messages are displayed when the file does not open from within Firefox.

Was there ever a resolution for this?

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kpabon said

zantilley said
If I select to download a file on a website and at the "What should Firefox do with this file?" prompt I leave it on "Open with" and click OK, the file downloads but does not open. If I click on the download progress toolbar item and click on my downloaded file, it does not open. If I click the "Open Containing Folder" icon on my downloaded file it will open the folder and I can double-click the file and it does open. No error messages are displayed when the file does not open from within Firefox.

Was there ever a resolution for this?

Unfortunately I am still experiencing this issue. It's of slight comfort to know I'm not alone, at least I know I'm not crazy!