how do i remove an email address from my list

What list?

there are multiple email addresses on my thunderbird screen (to the left in a column) for some strange reason a duplicate of one email address shows up twice. since i don't need two of the same address, how do i remove one?

Go here https://support.mozilla.org/en-US/user/mhmh

Can you point me to your other questions that are unanswered? I see only this one listed.

I am assuming you have somehow managed to add the same address twice. Right click it in the menu and select settings.

Ensure you have listed in the account folders an account called "Local folders" if you do identify the account you do not want and select the account actions button under the list of accounts.

Note that any mail in that accounts folders will no longer be listed in the user interface. So make sure you remove the correct one.

"The account name can not be empty." This is what I receive when I follow your advise.

mhmh said

"The account name can not be empty." This is what I receive when I follow your advise.

did you use the account actions button... No you tried to somehow remove what was there and then tell me you did as I said and it gave an error.

Use the account action button and delete the surplus account.

Is there anyone else who can assist with this situation? I would prefer someone who will tell me, step by step, exactly what to do to resolve this.

mhmh said

Is there anyone else who can assist with this situation? I would prefer someone who will tell me, step by step, exactly what to do to resolve this.

Well did you use the account action buttons? It is a simple question. You are obviously in the account settings to be trying unsuccessfully to blank out the account name. So at the bottom of the list of accounts is a button that says account actions.

This support article starts with a picture of the dialog and the button after it has been clicked

https://support.mozilla.org/en-US/kb/faq-changing-imap-pop

For some reason Matt doesn't want to turn over assistance to ANYONE ELSE. Since I'm not getting a step by step reply, Matt, you're fired! Please, someone who can assist will be appreciated. The areas Matt suggest to go cannot be found, or he's not articulating. He then wants to make it seem my fault. He's not a good teacher. I wish to have a "find this, click on this do that" help.

http://lmgtfy.com/?q=thunderbird+how+to+delete+an+account

Thanks but I don't click on anything from a source I'm not familiar.

mhmh said

Thanks but I don't click on anything from a source I'm not familiar.

And that is why you are destined to not find a solution. You hand out instructions on what is acceptable to you in a manner like you are paying for the service. You are not. You are being advised by fellow users of the software. We have no interest in your position. We have provided you with assistance that is more than adequate to do what you want. I strongly suggest you click some of the links, learn what you do not know and get on with solving your problem. Either that or get some of your family to copy the links to you so you will click on them. I certainly will not, and I really doubt others, are going to write you personal step by step instructions to do something which you do not know how to do because you refuse to click links.

Just to be very clear. I don't have to turn anything over. This is a public forum where anyone that feels they want to contribute can. YOu have had a contribution from someone else. You chose to ignore that advise as well.

Perhaps you need to take your device to a trained computer technician and pay them to make it work as you want it to.

You do have a point. Unfortunately it reeks of being pompous and not so veiled excuse at "I told you so" after you were dismissed. You could have easily given more accurate information (step by step as merely one example) or provided the above long before all the back and forth. I get it, you know more than me in this area. That's why I had hoped to get a much better answer. One would think that company's would make it easier than to enlist outside help for their products. Nevertheless, because I cannot see the "account action buttons" to which you referred, I had hoped you'd be more forth coming and exacting. Again, it's totally on my shoulders for not having an 8 year old to whom I can converse for the technology. I appreciate the lesson you've taught. Free advise is worth every penny. You can gloat that I will either live with this minor inconvenience, or find someone much more fluent.

Where is the company in the Thunderbird equation. It is a group of volunteers that have through fund raising managed to raise enough money to hire a couple of developers in the past year for the first time since 2012.

Apparently you are translating your knowledge of Apple and Microsoft to Thunderbird. Thunderbird has not offices, a couple of contract developers and some generous hosting for the support site along with Mozilla's support.

You have been given a link to an inage that shows the account action buttons! Have you looked at that article and it's image? we can not make forward progress with you insisting on step by step instructions. Not because I am smug or superior, simply because I feel your question has been fully answered in exacting detail. I have no evidence you have used any of the intimation provided in the links, other than your repeated statements you will not click links. If you choose to not get the information offered. That is your choice. Not some decision made by the smug knowledgeable farm laborer you are talking to.

Dear Matt: Thank you for your kind response. You're the best! I will miss the opportunity to have these discussions and look forward to a drab, unpleasant life. May you help a million people with their computer problems and make the world whole again. Where would we be without you? Peace, rainbows and unicorns.