Post image showing contents of \ImapMail\imap mail account name folder.

Pls advise how I make the image. I assume it is of the Primus webmail page where the nfs folders show up?

By the way, Primus advised me to setup an IMAP account, instead of POP 3, but now say that IMAP is unreliable and there's not much they can do about it. I would like to be able to revert to POP3, which I used with Eudora, which I had to abandon because Primus said that they could no longer support it, and everytime I went to download mail, I got that message.

But Primus tells me that it is not possible to switch from IMAP to POP3 without causing huge problems and losing most of my emails.

I may have to leave Primus, but that also causes problems, notifying everyone of a new email address and hoping that they comply. Or, I may have to abandon Thunderbird, which I like.

Always problems.....

re : I assume it is of the Primus webmail page where the nfs folders show up? No I was talking about Thunderbird and it's profile folders. I was also refering to the magma mail account which had the nfs folders. So no I'm not talking about a Primus webmail account.

I had just issued a load of instructions on removing files from your profile and wanted to see an image of the relevant magma imap mail account in profile. - To see what you had done.

Your original image showed very clearly that the nfs folders were displayed in one of your magma imap mail accounts - not primus. You were asked to unsubscribed from seeing them and then deleted them from the profile folders - if they still existed. I needed to see an image of this. So what has the pop Primus account got to do with this?

Are you saying the nfs folders are Only showing on the webmail account and not in Thunderbird ? Are you saying you have nfs folders in more than one mail account?

Answer some questions because it is very difficult knowing what it is you have done or not done. I'm only talking about Thunderbird - not any webmail.

1. Do you still see nfs folders in One of your magma imap mail account in thunderbird?
2. Have you unsubscribed from seeing all nfs folders from the magma mail account?
3. Did you Exit Thunderbird and access the profile folders and made sure all nfs files were deleted from the magma imap mail account?
4. Do you see nfs folders in more than one mail account ?

re :But Primus tells me that it is not possible to switch from IMAP to POP3 without causing huge problems and losing most of my emails. Load of nonsense. Clearly you were talking to someone who is not knowledgable about pop and imap and email clients. Please stop jumping all over the place with different issues. Your image showed very clearly that the nfs folders were in one of your magma imap mail accounts not primus.

You supplied information that says: account6 (pop3) pop.primus.ca:110 plain passwordCleartext smtp.primus.ca:25 plain passwordCleartext true

So you already have a pop account for primus. This means you already have those emails on your computer. If you have created a new imap mail account for the primus maila ccount since posting the Troubleshooting Information, but are regretting this....

An imap primus account.... you would have had to create a new account as you could not simply alter the pop account, so you did not have to delete the pop account and even if you did, all those emails are still stored in the profile, just create a new pop mail account and point it to use the old pop mail account. http://kb.mozillazine.org/Recovering_deleted_mail_accounts

Hi Toad Hall, A quick reply. When I talk of Magma/Primus, it is because my email address is with Magma. But Magma my ISP provider was bought out (taken over) by Primus.

When I go into Webmail, I have to go to the Primus site, where the servers are, to access my webmail, if I want to do that, which is not very often.

Sorry for the confusion, but I hope that explains it.

I'll look at the rest of your response later.

Regards, Keith

Further to my last note: I followed your instructions and deleted the four folders, beginning with foldertree.json I then went to Primus webmail where I could see four of the nfs folder. I clicked on the red cross to delete them. It would not allowe me to delete them. I returned to Thunderbird. Everything was as it was before. I tried deleting the folders into the trash. I did that with four folders. They went into the trash and I emptied the trash. I closed Thunderbird and then reopened it. The folders reappeared.

I trust you now see the Magam/Primus connection. THe 16 nfs folders appears in the account (personality): kwoolhouse@magma.ca That is the only email account (personality) in which they appear.

I am not sure how to "unsubscribe" from seeing all nfs folders in the magma mail account. I did this once but it didn't work and now cannot recall where to go to do it again, and the Primus "expert" also wrote and said she didn't know how to do this.

Yes, I did exit Thunderbird and accessed the profile folders on the server but was unable to delete them. The Primus people are also of little help.

I see the nfs folders only in the kwoolhouse account. 

I do appreciate your help. Keith

Here is a jpeg of the Primus webmail, as you requested

Here is a screenshot of the Primus/Magma webpage

Hi T-H: I am forwarding your recent review to the Primus person. She is definitely not very knowledgeable, that's for sure. She has said so herself, but says that she is trying to help me because her techie experts are refusing to do so. She says that the "experts" have told her that if they delete the 16 files they see, they will just reappear, so they won't even try.

Furthermore, she has used web2mail.com to try and delete the files and hasn't (won't?) say why she simply does not go on the Primus server where they are sitting to delete them.

Toad-Hall: Aren't you contradicting yourself. First, you say "your image showed very clearly that the nfs folders were in one of your magma imap mail accounts not primus."

In the next sentence you point out that the supplied information shows that the ISP provider is Primus. ".... account6 (pop3) pop.primus.ca:110 plain passwordCleartext smtp.primus.ca:25 plain passwordCleartext true"

You must accept that my ISP provider is Primus, although my email account was with the company Magma which was bought out about two years ago by Primus. The ISP provider is Primus not Magma and my monthly bills are paid to Primus not Magma. Magma not longer exists, except as an extension to my email address.

Trust that clarifies the situation because up till now, nothing has worked. Sorry, but that's a fact.

RE :I am not sure how to "unsubscribe" from seeing all nfs folders in the magma mail account.

In the list of things you were asked to do, you needed to do them in the extract same order as written; one after the other and not perform any other operations in between. 'Unsubscribing' was the first thing you needed to do.

Please run through the list and do each process in turn. I know it is a bit lengthy, but I'm trying to rule out several things.

1. Unsubscribe from seeing any nfs folders. Please note, if those nfs folders are on the server and you are still subscribed to see them, then they will get loaded back into thunderbird as if never deleted.

• Right click on mail account in Folder Pane and select 'Subscribe'
• select the nfs folders and click on 'Unsubscribe'
• click on OK

2. Check they are not selected here:

• Right click on imap mail account with nfs issue and select 'Settings'
• Select 'Synchronisation & Storage'
• click on 'Advanced' button
• If you see any mention of those nfs folders uncheck the checkbox.
• click on ok

• Select: 'Server Settings' for same account.
• Select: 'Clean up (Expunge) Inbox on Exit'.
• Select: 'Empty deleted folder on exit'
• click on OK

3 Right click on the Trash folder

• select 'Empty Trash'.
• Please tell us if the Trash empties or not at this point?

4 Go into offline mode - this stops any new synchronising 5 Menu icon > Tools > select: 'Clear recent history'

6 Exit Thunderbird

• allow a little time for background processes to complete.

7 Access profile in the AppData\Roaming folder

• C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\ ImapMail\imap mail account
• If you can see any mention of nfs files in the imap mail account folder - delete them.
• please post an image showing the contents of the imap mail account folder. Make sure the 'Size' column header is showing.

8.Go up directory to see contents of your 'profile name' folder

• C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

9 Delete the following files:

• foldertree.json
• global-messages-db.sqlite
• panacea.dat
• session.json

10. Access the webmail account which has those folders. According to your webmail image there is a 'Folders' header and a 'Settings' header. Maybe there is a means of deleting the folders via those headers or not allowing them as imap folders. If you manage to delete them or drag into TRash, then empty the Trash in the webmail account because you do not want to synchronise to a server TRash folder which has those folders. I must admit you have some odd names in webmail eg: "Inbox.Trash.nfs000...."

If you cannot delete anything in the webmail account then this is an issue for Primus. It is their server. Let us know if you still have nfs folders on server webmail account.

11. Start Thunderbird

Report back on what you see in Thunderbird.

Last question: I'm now with you on the magma primus thing. Just so I'm clear... Did you want to turn the specific magma account that currently has those crazy nfs folders into a pop mail account?

Hi T-H, Having rechecked my notes, I do see that I did uncheck the offending folders, but I went through Tools > Account Settings > Synchronisation ? Storage > Advanced. I checked off everything as I went along.

However, I have copied & pasted your latest rundown and printed it out and will go through once more from start to finish. Re Your # 10: Even on the Primus webmail in Folders & Settings, where there is a red cross that should allow one to delete a folder, these nfs things are immune to that.

I think the crux of this is that it is a Primus issue. It is a useless company and I'd like to go elsewhere but the hassle of going to GMail and all that involves with Change of Address etc holds me back. But it may come to that with either Bell or Rogers (both ISPs) and sticking with Thunderbird.

Or ... Or ... Or > turning the specific Magma account that is set up for IMAP into a POP account. If that is possible without blowing everything to smithereens.

I'll get to the rundown later, but in less than one hour by daughter is flying in from Prague, where she has been for the past two weeks, and I'm about to head out to the airport to pick her up,, and on Sunday I have the Chelsea-Man. City Community Shield to watch, and on Monday my daughter flies out to Cuba for seven days and she wants to take me out to dinner before she leaves. As you can see, my time is in demand, but stay tuned, I will get back to you with a Komplete Reportage.

It's also scorching hot (35 C) here in Ottawa, Canada, and has been like that now for close to two months. The heat is amazing and startling, all at the same time. Being originally from Bournemouth I know what hot summers really mean ... rain and 15 degrees.

Cheers,

Hi T-H: A thought. Before I get going on your suggestions. How about if I delete the k.woolhouse@magma.ca account and then, make it again? The nfs garbage folders are in this account. Would deleting it, take the nfs folders with it?

I have other accounts, one being allegra@magma.ca

I have transferred all folders within the kwoolhouse account, and their contents, to Local Folders.

I see what you mean about the Inbox.Trash folder and the Inbox.Trash.nfs etc folders. There is a regular Trash folder with a red X on it. The Inbox.Trash folder is greyed out and is not accompanied by a box so that one can unsubscribe to it.

The offending nfs folders are not subscribed to.

KW

re :Having rechecked my notes, I do see that I did uncheck the offending folders, but I went through Tools > Account Settings > Synchronisation ? Storage > Advanced. I checked off everything as I went along.

The above action does not unsubscribe from seeing folders. It just changes whether emails are fully downloaded or only headers. Synchronisation is about the contents of a folder.

re: I have transferred all folders within the kwoolhouse account, and their contents, to Local Folders. check you have got copies of emails. Go into offline mode. Can you still read emails in 'Local Folders' ? If yes, then all is ok.

The process I asked you to do, is about trying to remove nfs folders from the profile mail account stored in Thunderbird. So work through it to see if there is success. Then, if folders ONLY remain in the webmail account and deleting via webmail does not work, then it is the responsibility of Primus to remove folders from their server when the webmail account User Interface fails to work as expected. But first we have to clear the Thunderbird profile mail account.

You can create a new POP mail account for the magma account before removing the IMAP one. In webmail account make sure the option to use POP is selected is access is possible.

In Thunderbird: 'Menu icon > 'New Message ' > 'Existing mail account' Enter name Enter email address Enter password click on Continue Note: Thunderbird may auto try to look for an Imap server type connection by default. So change it to the POP server type. Or use the 'Manual Config' button to alter everything manually. See images below.

Hi Toad-Hall,

This has been a trying time, and, unfortunately, I am not able to report that it has been entirely successful.

I harangued, screamed and yelled at Primus to delete the offending folders that appeared in the kwoolhouse account. Bombarding them with dozens of emails didn't hurt.

I had previously followed your explicit instructions, carefully and to the letter.

I did the latter after hearing from Primus that they had deleted the offending folders from their server and this would allow me to go on to the webmail and click on the X that would remove them. Previously, when I had gone on the X, it did not allow me to remove them. This time it did.

I then returned to Thunderbird and moved the folders into the Trash and emptied the Trash. I closed Thunderbird, but upon reopening it, the folders all reappeared.

Again, for the second time, I went through your instructions, but the folders are still appearing on the kwoolhouse account. During these processes, I found that on two other accounts (personalities) -- fairshares & allegra --there are also nfs.etc folders, but they do not appear on the Thunderbird main site. Neither do they appear on the primus webmail site. There are three such folders in allegra and one in fairshares.

I found them when following your instruction #1. None of these nfsetc folders in any of the accounts have the subscribed box checked.

I do see that in the *mail* folder within the imap mail account (#7 in your instructions) there is a pop.primus.ca folder. I don't know the significance of that, but thought I would point it out.

I think I have worn Primus down (as well as wearing myself out) and today (Wednesday) received emails and voice mails from them with direct phone numbers to reach their tech department. The agent told me that he has deleted the folders on the server and would like to discuss the issue with me.

I will phone him on Thursday.

What to do now? My inclination is to get as far away from Primus as possible, as it has been one problem after another. Having to alert all my contacts of a new email address is time-consuming, but, perhaps, inevitable.

But what then? Do I remain with Thunderbird? I am thinking of buying the paid version of Outlook with a new, and more reliable ISP, whose offices for the English side are in Canada (Toronto), not in the Philippines. Otherwise, it means staying with Primus and going through the French-language side which is in New Brunswick.

I have reinstalled Eudora 6.1 with POP. While I can send emails, for some reason I cannot receive any. That's probably something in the setup that I have done incorrectly, but getting help with Eudora is not easy.

Eudora was a great program. I had to abandon it and go to Thunderbird because Primus had a conflict with the Eudora security certificate.

So that's the situation at this time. I will get back to you again, once I have spoken with the Primus agent.

Disappointing? Yes, it certainly is. I have done my best and so have you, but you can't imagine how disheartening it is to go through all these steps, remove the nfs folders tn the trash, clear the trash, close Thunderbird and upon reopening the program see all 16 of these damned folders flow back in.

Regards / Keith

Hi T-H, There has been a remarkable development about which I will inform you as soon as I can free up some spare time, which should be in the next 24 hours.

IMAP is gone. I'm now with POP3. The nfs folders are somewhere down there with the Titanic.

Question: When my emails started disappearing in my dominant account -- before my horrified eyes, I might tell you, just trickling away, one by one, I moved all folders and their contents to Local Folders.

Now, I would like to move them and their contents back to the respective folders, so that when emails arrive for these folders -- my-name folder, the allegra folder, fairshares folder, medialink folder -- the emails are automatically filtered to the respective IN & OUT mailboxes (sub folders in TB) within those folders.

Are you able to say that this is a safe thing to do? Honestly, I have never understood the value of the Local Folder setup, except that it is not associated (linked) with the IMAP folders or now with the POP (name) folders).

With all the woes associated with IMAP and the nfs crap, that is just as well. But what folders would one require in Local Folders if emails are being routed by filter into their respective folders?

This nfs folder issue and IMAP was only cleared about 90 minutes ago. The entire shenanigan has left me exhausted, but I will endeavor to give you a complete update.

Regards, Keith