Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

The RETR command did not succeed. Error retrieving a message. Mail server inbound.att.net responded: problem retrieving message.

  • 1 reply
  • 3 have this problem
  • 99 views
  • Paskiausią atsakymą parašė philip79

philip79
philip79
more options

I have on occasion run into the error in the past and had found usually that it was a bad message in the Inbox on the ATT/Yahoo mail server. But this time there is no apparent bad message. I moved all of the messages in the Inbox to another folder and attempted to get the new messages with the same error message. I have created a new profile and using that new profile with only the one email address in Thunderbird (TB) I still received the same message. I performed the modification recommended for Norton Antivirus users about excluding the entire profile folder from being checked and still got the same error message. So I am hopeful that someone else can provide some insight as to how to fix the issue.

FYI I set the forwarding feature in the settings for the ATT/Yahoo email to forward to another email address that I also have set-up in TB and it received the messages without any issue. So only the regular email account is affected. I have a sub-account from that main email account on ATT/Yahoo and TB received messages sent to that email address without an issue. I am using the most recent version of TB v45.6.0.

Thanks.

I have on occasion run into the error in the past and had found usually that it was a bad message in the Inbox on the ATT/Yahoo mail server. But this time there is no apparent bad message. I moved all of the messages in the Inbox to another folder and attempted to get the new messages with the same error message. I have created a new profile and using that new profile with only the one email address in Thunderbird (TB) I still received the same message. I performed the modification recommended for Norton Antivirus users about excluding the entire profile folder from being checked and still got the same error message. So I am hopeful that someone else can provide some insight as to how to fix the issue. FYI I set the forwarding feature in the settings for the ATT/Yahoo email to forward to another email address that I also have set-up in TB and it received the messages without any issue. So only the regular email account is affected. I have a sub-account from that main email account on ATT/Yahoo and TB received messages sent to that email address without an issue. I am using the most recent version of TB v45.6.0. Thanks.

Chosen solution

I believe that I discovered the issue. It appeared that there must have been a bad message in the SPAM folder on the ATT/Yahoo email portal. I thought that I had cleared out the SPAM folder but I did it again as more messages had been stored there. I then selected the get messages for the affected email account and now messages are being received once again. Sorry for posting a message that I thought that I had already performed that step.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

philip79
philip79 Klausimą uždavęs asmuo
more options

Chosen Solution

I believe that I discovered the issue. It appeared that there must have been a bad message in the SPAM folder on the ATT/Yahoo email portal. I thought that I had cleared out the SPAM folder but I did it again as more messages had been stored there. I then selected the get messages for the affected email account and now messages are being received once again. Sorry for posting a message that I thought that I had already performed that step.