Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

T'bird 38.1 on XP crashes when changing user.

  • 4 replies
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė Wayne Mery

more options

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles.

Crash reports cannot be sent to Mozilla as errors in transmission occur.

While Thunderbird is working it is good but the constant failures are frustrating.

I have updated to Thunderbird 38.1 running with XP Pro. Thunderbird fails/crashes every time I switch users. We have 3 account profiles and failures occur on all 3 profiles. Crash reports cannot be sent to Mozilla as errors in transmission occur. While Thunderbird is working it is good but the constant failures are frustrating.

Chosen solution

All Replies (4)

more options

Chosen Solution

Better if you start in safe mode ? https://support.mozilla.org/en-US/kb/safe-mode

more options

Wayne,

Thanks for the pointer. I have started Thunderbird in Safe Mode. Now it's "wait and see".

Peter

more options

Wayne,

Thunderbird appears to run well in "Safe mode". If I enable Lightning - it crashes. I have turned "Hardware acceleration" off - following a tip and enabled Lightning. It seems OK. I will watch for another few days before I declare it resolved.

Peter

more options

(It's been a long time, so we're catching up) If you still have issues, please create a new topic.