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Are you kidding us? My passwords don´t work anymore with Firefox, but they do with other browsers! What a shame!

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  • 2 have this problem
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  • Paskiausią atsakymą parašė sick-of-firefox

sick-of-firefox
sick-of-firefox
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I have 4 e-mail accounts and I always relied on Firefox because I just love it. All of a sudden, a few hours ago, all my accounts have become inaccessible on Firefox. When I tried to login I was received with a window entitled "Firefox - Choose User Profile" giving one of 2 choices "default - (13 digits)" and "default - (13 others digits)". None of them is known to me and no explanations were given as to what would happen if I choose the one or the other. My blind choice gave me a horrific experience: I have become totally unknown to Firefox and all my data is gone! Well, it´s OK with me if Firefox wants to quit business, but why in such a rude way to us who trusted you? It is fully possible to access all my accounts with any other browser, but all my data, my favorites, my routines are gone! It needs a very convincing apology for me to go back to Firefox. Even if this is an accidental failure, it will be hard to trust you again. I am loosing much time and must re-organize myself and my mail. You cannot imagine what this will cost me! How can you do this?

I have 4 e-mail accounts and I always relied on Firefox because I just love it. All of a sudden, a few hours ago, all my accounts have become inaccessible on Firefox. When I tried to login I was received with a window entitled "Firefox - Choose User Profile" giving one of 2 choices "default - (13 digits)" and "default - (13 others digits)". None of them is known to me and no explanations were given as to what would happen if I choose the one or the other. My blind choice gave me a horrific experience: I have become totally unknown to Firefox and all my data is gone! Well, it´s OK with me if Firefox wants to quit business, but why in such a rude way to us who trusted you? It is fully possible to access all my accounts with any other browser, but all my data, my favorites, my routines are gone! It needs a very convincing apology for me to go back to Firefox. Even if this is an accidental failure, it will be hard to trust you again. I am loosing much time and must re-organize myself and my mail. You cannot imagine what this will cost me! How can you do this?

Chosen solution

First, calm down. No need to throw a rampage. Go to options > Security: Under passwords make sure remember passwords is checked. If it is go to saved passwords, find the websites in question delete them and then re-enter your login info. It seems that another Firefox profile has been created on your machine, I would suggesting clicking on one to see if it is your original profile if not, then choose the other. Please read this article. (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles)

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All Replies (2)

LostGod
LostGod
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Chosen Solution

First, calm down. No need to throw a rampage. Go to options > Security: Under passwords make sure remember passwords is checked. If it is go to saved passwords, find the websites in question delete them and then re-enter your login info. It seems that another Firefox profile has been created on your machine, I would suggesting clicking on one to see if it is your original profile if not, then choose the other. Please read this article. (https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles)

sick-of-firefox
sick-of-firefox Klausimą uždavęs asmuo
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OK, my reaction was too strong. Sorry for that, but still I cant understand that after working for years with something growing better all the time, you suddenly give us such a chock! Why did this window show up that forces me to choose between 2 equally unknown identities or profiles? It may not be a shame but it is unnecessary to put your people in such a situation. Peace!