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can't access internet after upgrade - tried fix, didn't work
running win 7, firefox upgraded this morning and no unable to access internet. internet explorer connects fine. I tried fix - running Norton 360 - removed firefox from allowed programs and added back in - rebooted system, still unable to connect.
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Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.
I've tried this - yes Norton is up to date. I removed firefox and re-added from the programs allowed in the firewall. This did not correct the issue.
What about the last section of my message?