Thunderbird Community Forum

Hello,

When I forward message with some attachments, new windows opens, with e-mail and attachments, and I can open and review them. If I edit (or not) that message, for no more than couple minutes, I can send it without problems.

But if I left windows open for some time (let say more than 10 minutest, but I not figured out exact amount), I can't view attachments. If I double-click on icons, nothing happens. If I try to send that message, I get message about missing file.

I've noticed, that after opening new window with forwarded message, attachments are copied to %TEMP% folder as nsmail.pdf (or jpg or something). After some time (10 or more minutes as mentioned before) these files disappear, and then problem begins.

The same problem occurs with MAPI generated message with attachment.

Problem tested at two PCs, one PC with 32bit viersion of TB and IMAP, and another with 64bit and POP.

When I forward email chains containing more than one email, the attachments will not appear for the recipient.

Once when forwarding the same chain a second time, the attachments did then show up.

I have a client who has been using Thunderbird for years - in the last couple of weeks when doing his normal scan to email he is suddenly getting this error message, after filling in the email details and clicking send

"Sending of the message failed - there was an error attaching xyz.PDF. Please check that you have access to the file"

Process is... 1. do a Scan to Email via the Brother printer console panel 2. Scan completes and opens the TB new email message - File saves into the default folder \pictures\cc4\email 3. Fill in the recipient, subject and message body 4. Click send message in TB 5. Error above is presented

I can open the the attachment within Thunderbird to check it and it opens just fine - the scanned file is actually there... But click the send button and that error is presented.

I can fix it by removing the attachment and reattaching manually from the email folder where scan is saved.

When I try it myself (remote support), either via the brother CC4 app or getting client to trigger the scan to email, it often works, but invariably he calls back after his next scan to email and it is broken again...

Scans were saving to a Onedrive folder originally, moved the save location back to the standard user/pictures/cc4 folder assuming Onedrive may have been interfering, but it is still behaving the same.

Anyone have any clues what might be going on here? The brother software seems to be doing what it is supposed to. I have reinstalled both the Brother software and Thunderbird with no change... Windows updates maybe?

In the interim I have him doing scan to file and attaching manually, but would be nice to get this sorted for him...

its an Acer laptop running Windows 11 pro 25H2, TB version was 150.0.2 originally but still doing the same on the latest 151.0 that I installed two days ago

Thanks for reading... any help appreciated