Thunderbird Community Forum

Hi,

I am trying to connect my account to RedTail so I can send a broadcast email through RedTail. When I try to put in my email password, it will not save. I have confirmed the email, tried copying and pasting, typed the email and I can't figure out what else to do. RedTail is saying it's because it doesn't recognize the password and that I need to reach out to Thunderbird. Please help.

Thank you

Hey,

I am seeing the creation of a file "logins.db" when opening thunderbird.

When I open the file with textedit, it begins with "SQLite format 3". It looks like a script to me, including things like "ON loginsL (is_deleted, origin)" and "idx_loginsM_is_overridden_origin".

I can delete and it's recreated when launching Thunderbird.

Is this file legit? Can anyone confirm having this file, too? I'm running Mac OS 15.7.1 with Thunderbird 145.

Thanks for listening

Hello, I received an email from Spectrum (.TWC) that I needed to change my password by Nov. 11th. I did change it last evening. Now today I cannot receive my email via Mozilla Thunderbird, I receive the pop up to Enter the Password when I open it.

Then a second submit I added: -I came to search helps as to why I need to add the password every time I open Thunderbird's password. I searched and found something similar to what I am having problems with here: https://support.mozilla.org/en-US/questions/1525666

I removed the password that was there for years, I then shut Thunderbird, retyped the new password and it still does not work, and in the Settings Security Password there is no more the TWC in the list but only the hotmail account I have also in the list. Now I do not know how to ADD a new Password in the Settings Password. I am stuck there. No more emails coming in for two days now.-

Then the third submit I added: -I still cannot set the Password that the support above said to remove, I cannot add a new password and the settings shows that .twc is not on the list any more for Setting Security.

Also once in a while it shows a pop up at the right bottom of the page. I added it as an image.

Can someone please help me with this so I can get my .twc mail back. I tried myself and it does not work, I've read many Helps and it's not the issue that I have.-

I tried the original password, made several new ones and it still not working nor showing the .twc account password in the Settings, Security and Passwords area.

I am at a loss and need TB to work as it was before Spectrum informed that I need to change my Spectrum Password before Nov. 11.

Thank you for your time and efforts.

Hello,

We are experiencing an issue in a corporate environment. The Thunderbird mail client does not pick up the new password after it has been changed for a user on the domain controller.

Symptoms: After a password change in the domain, Thunderbird continues to use the old cached password, which leads to an authentication error.

Temporary solution: The problem is only resolved by manually deleting the mail account in Thunderbird and recreating it by entering the new password. This is inconvenient during mass password changes.

Question: Is there a way to configure Thunderbird to automatically sync with domain password changes?

When made to change my password by my email provider, instead of deleting my old password in Thunderbird I accidentally deleted the entire saved login (Thunderbird > Settings > Privacy&Security > Passwords > Saved Passwords > then deleted the entire saved login instead of only deleting the old password). When I tried adding my account login back to Thunderbird using “+ New Account”, it gives me an error message that my incoming server already exists. I'm trying to get my old saved login back without doing any more harm. I can still get into Thunderbird but it won't connect to the server (my login credentials now fail). I can still see and read my old emails but it won't retrieve any new emails. Is there a way to get my old login credentials back or re-enter them into Thunderbird? If not, are there files and folders I can copy from my old saved Thunderbird Profile directory into my active Profile directory to be able to login to my account again while keeping my local folders? I saved a lot of my email to my local folders, so I'm hesitant to overwrite my Mail folder (and even my ImapMail folder) for fear of losing my existing folders, especially my local folders.

When I went into saved passwords, I misunderstood the instructions and deleted the accounts instead of deleting the current password. The request does come up to update the password, but when I do, this message comes up. How can I fix this?

how to export complete passwords? I tried screen clipping but complete secure passwords don't display.

I need to this in case of another computer crash. It was a nightmare resetting all of my passwords. If I had copy of them it would be much easier re entering them.

here is example of what I seeing with password screen fully widen. See attached image

My wife and I have just bought a new computer running Windows 11. My Emails are working fine (IMAP) but my wife's Email only work on our iPad. I can't find the password for my wife's Thunderbird account. Her password does not come up under saved passwords. Where do I go from here?

I have used Thunderbird since vs 2.0. I currently have 7 active email accounts, but have had up to 12 on my Windows platform running with no problems. Installed: Thunderbird vs 140.3.1esr Windows 10

I have recently had problems with the password entry for three of the accounts which use verizon.net, managed by AOL.

When sending a message on that email system, I often have to enter the outgoing server password manually. I have changed password on all three verizon.net email accounts, and for a few days email sends worked fine. But now, I am back to having to enter the password in the pop-up box when sending mail.

Any reason why this problem occurs after the system has operated fine for months/years. I don't see this problem with my other accounts using different mail servers.

Hi, I just updated by account with 2FA

The stored passwords are all lost now, I can still see them in my phone (unsynced due to logged out) but cannot see any password in my PC.

Please help

I successfully updated my password on my email provider website. I can access my email on my cell phone via a Gmail client but I can't access my email on Thunderbird. I actually started having problems in July but I didn't have time to try to fix the problem at that time.

As per some other instructions (see below), I deleted the entries for my password, expecting to get prompted to re-add it after restarting Thunderbird. This doesn't happen yet. I do see a message saying that the 'Connection to server shawmail.vc.shawcable.net was reset'.

Thanks, Byron

To change an email password in Thunderbird, go to the menu icon (☰), then Settings (or Preferences), navigate to Privacy & Security > Passwords > Saved Passwords. Delete the old entry for your email account, close and restart Thunderbird, and the program will prompt for the new password when you next try to send or receive email. Steps to Change Your Email Password in Thunderbird Open Thunderbird: and click the menu icon (the three horizontal lines) in the top right. Select Settings (or Preferences on a Mac). In the settings or preferences window, select the Privacy & Security tab from the left-hand menu. Scroll down to the Passwords section and click the Saved Passwords button. In the pop-up window, locate your email account's entry in the list. Right-click: on the entry, then select Edit Password to change it, or select Remove to delete it. If you deleted the password, you can also click Remove All to clear any other stored passwords for that account. Close: the password window, then close the Thunderbird application. Restart Thunderbird . When you next try to send or receive email, a pop-up will appear asking for your new password; enter it there.

saikumarrudraevni01@gmail.com rudravenisaikumar165@gmail.com Password manager problem solve miss you help now

Morning, I have been using Thunderbird for some 8 years now. However, when opening the site every time I am asked for password etc, from a web host that no longer exists. I have changed my internet supplier and have a new computer so there is no way I can access old saved passwords on this machine. My question is, how do I delete old password requests

Проблема. Прошу помощи. Из-за того что местный провайдер электронной почты внезапно иниицировал смену пароля авторизации на сервере в ящики моей организации (у нас 13 ящиков установленных на 50 компьютерах пользователям и все через протокол POP3), то во сразу после того как он это сделал появились: 1. проблема, очень сильно раздражающая: сразу же все почтовые клиенты потеряв доступ к серверу пытаются бесконечно обращаться со старыми реквизитами для авторизации на сервере и каждых 10-60 секунд (мне кажется что 10-30), появляется ошибка о которой описано в предмете вопроса. То есть на момент того как я (администратор) приду к пользователю и введу новый пароль у него на экране появляется и накапливается десятки-а может и сотни окон (если я буду идти часами пока включен компьютер), и тем самым слабые старые компьютеры полностью зависают и я вынужден сначала завершать процесс в диспетчере задач. То есть непонятно такое странное поведение и на мой взгляд некорректное. Достаточно было бы одного окна о том что авторизация невозможна. 2. Проблема очень серьёзная и поэтому я обращаюсь за помощью к вам. Вытекает из п.1, а именно из за сотен запросов на сервер с попыткой авторизации неверными учетными данными (старыми), пока я ещё не успел их ввести пользователям, провайдер блокирует наш IP адрес всей организации и добавляет его в Черный список (с его слов), якобы что у них установлено такое "Правило блокировки: 10 неудачных попыток входа в течении минуты - заносят в Черный список." При этом ошибка авторизации появляется с новой силой. Проблема в том, что в ходе диалога, провайдер якобы утверждает что наш IP адрес они добавлен у себя в исключения, и его блокировка осуществятся не будет. Но фактически ничего не поменялось ДАЖЕ после внесения мною новых учетных данных во всех 50 компьютеров организации почтовые клиенты (для POP3/SMTP обоих протоколов в хранилище паролей). То есть я имею ввиду что ошибка теперь уже несколько дней появляется случайным образом У ВСЕХ почти пользователей различных ящиков организации например от 1 до 10 раз в течение дня, как будто бы почтовые клиенты пытаются также авторизироватся с неверными устаревшими реквизитами и мы снова попадаем у них в черный список - блокировка - ошибка. Кажется что это выглядит так моя теория. Я предполагаю что виноваты могут быть кроме провайдера конкретные сборки моих почтовых клиентов (а это ESR последней версии). Дело в том что год назад я их всем устанавливал следующим образом: - Установка и полная настройка один раз у себя эталонного клиента с настройками которые я считаю необходимыми каждому. - Установка у клиента (пользователя) чистой ESR с официального сайта (год назад версия была не той что сегодня) - Редактирование prefs.js в части замены всех включений от чужого ящика на требуемый в данном месте адрес почты, замена сервера, замена mail.identity.id1.fullName и так далее, то есть полностью проработан вручную файл на каждом отдельном ПК. - Удалял файл logins.json зная что в нём 100% находится пароль от старого ящика. Это всё что я делал для смены реквизитов и таким образом преднастроенный заранее и развёрнутый по этой инструкции профиль, работали везде несколько лет до тех пор пока провайдер не решил сменить нам пароли. На сегодня я понимаю что в профиле пользователя находящемся в Roaming\Thunderbird есть ещё много файлов/папок которые необходимо было удалить прежде чем развёртывать у чужих пользователей с отличающимся адресом почты/сервера. Таким образом моё предположение и вопрос: где я мог упустить и забыть , в каких файлах могут храниться якобы "старые" учетные данные из за которой появляется ошибка у нас. Если вы подскажете я их удалю и например заново авторизируюсь вручную на каждом ПК и тем самым оставлю в хранилище только новые реквизиты. Я предполагаю что могут иметь значения следующие файлы: folderCache.json folderTree.json session.json parent.lock pkcs11.txt cert9.db key4.db logins.json times.json Поправьте если я не прав, имеет ли вобще смысл удалять их, авторизироваться заново. Или же я что то упускаю и есть другие файлы, базы данных откуда может исходить старая авторизация и как следствие появление у нас ошибки из за попадания в черный список провайдера. Если окажется что с моими клиентами всё в порядке то вопроса к вам нет, а он будет только к провайдеру. На фото представлены 1-десятки наложенных окон друг на друга во время измененного пароля; 2-иногда появляющаяся ошибка после ввода правильных реквизитов к ящику (у всех появляется почти)

I think that I have been using Thunderbird as an email client for many many years from the early 2000's. And due to my ignorance I never provided a password for the servers in my Pop 3 I left the box blank , and the same on my Imap account. I note that it always said that the password was insecure,which is not surprising as there was no password. Now this year I updated my Ubuntu LTS to the latest LTS 2404. And something went wrong as I lost the Dual Boot facility and Windows 10. Which I had had for many years. And as of about March this year I no longer have thunderbird send to my computer any copy of emails that I send and that are sent to me. I have no doubt that it is my fault. . I have purchased a Laptop from Holland with only Ubuntu on it and that as of July this year also does not send to it this new Laptop any copies of emails that I send or that are sent to me. I was with NTLworld from the early 2000's and am now with Virginmedia.com. And they have recently merged with O2, and I have a new sign in Password and Identity . And I am unable to find the old password that I used to sign in to Virginmedia. I understand that due to cost cutting they might in future do away with providing emails for their clients in the first instance. I would really like to be able to restore Thunderbird if possible.But at 81 yrs old my comprehension is no longer what it was Regards Cliff Edwards. my Ntlworld.com email is cm.edwards1@ntlwold.com.

Hello, Every time I update, this is the second time, Thunderbird tells me I'm using an old profile. I have to re-enter the username and password for all my accounts until the next update. What can I do to avoid this problem after two updates?

If this problem persists, I'll have to upgrade my software.

Sincerely,

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