Thunderbird Community Forum

Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messages in the Inbox title bar. 'Drafts' and 'Sent' all display correctly, but the 'Inbox' is blank with a grey icon of an envelope and the statement: "No message found". I am an IT novice. I looked on the 'help' pages. I have checked that no filters are set. I have right-clicked on the 'Inbox' title to display the menu with 'properties' at the bottom. I have clicked on that to bring up the dialog box with the "Repair" icon. It shows 'Inbox' in the 'Name' box but I note that the 'Location' box is blank. Presumably it should not be. Presumably it should show either the location of locally stored messages on my hard drive, or the location of the messages on the email server. I am not sure which. I have found the directory on my hard drive where I believe the messages are stored locally. The size of the file suggests to me that they are all there. The periodic 'Checking for new messages' is happening, but nothing is displaying, though a check via webmail shows that new messages are arriving on the server. What should I do to get my Inbox to display correctly? With many thanks, Iain

I have two profiles in my Thunderbird account. I want to create desktop shortcut for each profile. That way I can use the shortcut to get my email. On on profile I just want it to go straight to that account without asking for a password. On the other one I want it to ask me for a password. Is that possible and if so how can I do that?

Hi, I have an issue that is very annoying. I recently upgraded from brother HLL5200 to HLL5210 printer. Since that upgrade, all emails printed via logmein/thunderbird/brother printer are printing in 1/4 of the normal size (tiny print in top left hand side of page). This applies to emails I try to print, as well as attachments. I have no other printer, so I cant test elsewhere. Thunderbird troubleshooting mode does not help. Brother studied it and said its not a printer issue. Logmein studied it and said its not a logmein issue. My tech support guy thinks it may be a driver incompatibility between logmein and thunderbird. Can anyone help? Please contact me at nathan@nrosencanada.com thanks!

Greetings, For some reason entire inbox contents are gone... repair folder does nothing, settings show nothing is to be deleted without approval. Logged into my email on a different computer so the inbox would load in from the server cloud... loaded the entire sent msgs box... and nothing for the inbox....

I definitely didnt delete anything... this is a work email... need my inbox back asap

-Will

I am locked out of my account because I get the message "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot?" I then reboot and get the same message when I try accessing Thunderbird. I tried uninstalling but I get that same message. I installed the latest version anyways and it works until I close it and then try to reopen it and I get the same message. Any ideas?

I have two email accounts. One is about 2% of my email sending and one is 98% of my email sending. One of them is the default choice when I create a new message to send. Guess which one is the default?

How the absolute F do I get TB to re-order these so that I am not sending so many messages from the wrong address?

Do I need to set up a completely different profile for TB and only launch into that when I am going to send from the lesser-used account? What the heck do I have to do?

- ray

Hello, I am lost, which is why I am turning to this forum for help. I have a professional Gmail Workspace account (in this format: pierre.richard@aile.association.fr). I recently changed my laptop, and I can't log in on the new freshly installed thunderbird ( 128.7.0esr (64 bits) ). On my old computer, which ran on Windows 11 with the same settings, I had no issues, but since switching to the new one, it’s impossible. I put my settings automatically detected by Thunderbird in added images. The system fails every time because, supposedly, the password is incorrect. However, I am certain that I entered the correct password. Here’s what I’ve already tried to do: - I activated the IMAP access on my gmail settings - I tried whith my personal gmail account : It's working !

Does someone know what else I could try to solve this issue ?

Thanks for helping !

Hi

Long-term Thunderbird user and in the past couple of months Thunderbird on my PC on connecting to my mail server goes to a time out (about a minute?) before then downloading new messages. Connecting from my laptop is instant.

The PC - which is relatively new - performs well otherwise.

Checked settings on both and they are identical, save for the laptop.being 64-bit and the PC 32-bit versions.

Any ideas for me to try?

Many thanks

Rick

Bonjour, Quand on m'envoie une invitation par mail et que je l'accepte il est créé un rendez-vous dans le calendrier "Mon agenda" de thunderbird. Pour que je puisse voir ces invitation dans google agenda il faudrait que google soit synchronisé avec "Mon agenda" de thunderbird. Je n'arrive pas à le faire. Par avance Merci. Fabrice Jalinier

Hi,

I've searched this problem a number of times and not come up with a solution. I've been a Thunderbird user for decades and this is a new problem to me.

I have 3 email accounts in Thunderbird. One of the three is very old and has dozens of subfolders with old message storage. The other two have one or two subfolders at the most. All 3 accounts seem to have this same problem.

Ninety % of the time all messages download and appear in their inboxes just fine. But sometimes I'll get downloading X-number of messages in the bottom left corner of Thunderbird but nothing shows up in any of the inboxes. I check all TRASH and JUNK folders and they are all empty (I used EMPTY TRASH ON EXIT as a setting in all accounts to empty the TRASH folder).

If I go to the online servers for these three accounts no messages show up there that haven't already been downloaded to my inbox and seen by me. So it would appear there actually were no new messages to download even though Thunderbird indicated there were.

A few weeks ago I searched out and found instructions for using the REPAIR FOLDER feature and ran that on the inboxes. On one account 3 old messages I don't think I'd seen did indeed appear. But use of the REPAIR FOLDER feature since then has had no effect at all.

I use JUNK settings but rarely see anything show up in my JUNK boxes. Perhaps that's a clue?

Can anyone enlighten me on what is happening?

Thanks, BH

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

Desktop PC running latest Thunderbird and Firefox. Started Thunderbird, instead of the usual tabs opening, it appears to have forgotten my accounts, asks for my email address, i.e. starting from scratch again. Starting Firefox, all previously-open tabs have gone, though bookmarks are all there.

Has there been some update which has wiped or reset Mozilla data? Yes, obviously I can go through setting up Thunderbird again but that will take quite some time and yes, I can use Firefox but many of the tabs I had open were there for a reason and it will take a while to find them all again.

Is there any way that the previous state can be recovered? My laptop has both applications running fine and I have paused Windows updates for a week, just in case the latest update caused this. Thank you.

Please tell me how I can remove this message. I have never seen it before and now I cannot read e-mails after 8/2/25 (I have been away for a few days).

I have tried to send myself a test message today but it will not go. I have tried cleaning out my mail server mailboxes but this has no effect. Running anti-virus software has no effect either.

Any help would be appreciated,

Thank you,

Tregarth

Bonjour, J'ai supprimé par méconnaissance le dossier "tous les messages" et j'ai perdu tous les messages dans mes dossiers ! Comment peut-on les récupérer ? D'avance merci pour votre aide.

Hi,

I'm searching for a possiblity to assign a task to a user, like it is possible for an event. According to RFC 5545 this should be possible for VTODO however in the GUI the "Attendee" field is missing. Is this an intended situation?

Regards

Resu0815

I use Thunderbird on two user IDs on the same Mac, which is running macOS 15.3.1.

I usually run Thunderbird updates on user 1, but this time I ran the it (to 128.7.0esr) on account 2, and I can no longer launch it on user 2. (Note: Neither user is an admin account.)

Steps: 1. On user 2, launch Thunderbird. 2. Get the dialog that there's an update to 128.7.0esr. 3. Click the Restart to update button. 4. Get the dialog that there's an update to 128.7.0esr. 5. Click the Restart to update button. 6. Get the dialog to enter admin ID and password for installing the Thunderbird helper. 7. Enter the admin ID and password and click OK. 8. Get a (surprise) dialog to authorize Thunderbird to discover my devices. 9. I choose to deny.

Expected result: Thunderbird relaunches, now with 128.7.0esr. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.

10. Log off user 2 and log on to user 1. 11. Download 128.7.0esr from the Mozilla website. 12. Check the hash. 13. Install, choosing to replace the old Thunderbird in the shared Applications folder. 14. System Settings, About, System report, Applications 15. Verify the signature is signed by Mozilla 16. Launch Thunderbird

Expected and actual result: Thunderbird launches and I can use it normally.

17. Log out of user 1 and log into user 2. 18. Launch Thunderbird

Expected result: Thunderbird launches and I can use it normally. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.

I'm guessing there's some manner of residual file that's preventing Thunderbird from launching on user 2. I've verified Thunderbird is in the system's Application folder and not in user 1's files.

How do I clear the pending install from user 2 so that Thunderbird will launch for user 2?

Hi I am having an issue with getting new contacts to add to a email group. It was working just fine and then, I couldn't add anymore new contacts. What is going on and how do I fix it? Sue

Emails in two of my inboxes (maybe all four) are randomly disappearing. None of my email templates are showing up in either of my two template folders. This started two days ago and I cannot figure it out. Emails get downloaded, then some are just vanish but are still on the servers. Repairing the folders does nothing, but folder properties on my template folders show the number of messages that should be there. Thanks in advance for any help you can provide.

Is there any way to get Thunderbird to show ICS files? Right now it just shows the contents as unusable trash in the email body.

Before anyone says it, toggling 'Display attachments inline' doesn't do anything. Enabling a calendar in Thunderbird allows the 'accept' etc buttons, but then I have to deal with the headache of a calendar in Thunderbird and still doesn't show the ICS file so I can use it with my actual calendar app.