Showing questions for topic:
  • Sync failure

Пропадают синхронизированные вкладки

Добрый день. У меня всё было хорошо, и ранее с телефона всегда были доступны синхронизированные вкладки, которые открыты в браузере на ПК, однако недавно мне понадобилос… (ebele ya kotanga)

Добрый день. У меня всё было хорошо, и ранее с телефона всегда были доступны синхронизированные вкладки, которые открыты в браузере на ПК, однако недавно мне понадобилось разлогиниться на телефоне, потом я снова залогинилась, и с тех пор у меня возникла с ними проблема. Вкладки просто пропадают сами по себе спустя время. Чтобы они снова появились, мне нужно оказаться у своего домашнего компьютера и открыть Firefox, и осуществить синхронизацию (если она не успела произойти автоматически). Тогда какое-то время эти вкладки появляются в Firefox на моём телефоне с Android,.. а спустя время снова пропадают. Это очень неудобно, потому что я не могу, находясь на работе или в поездке, комфортно воспользоваться вкладкой, использованной на домашнем компьютере. Раньше эти вкладки были доступны всегда, и я всегда была спокойна и уверена, что могу к ним обратиться. Что делать? Помогите, пожалуйста. Прикрепляю скриншот, где видно, что вкладок нет (к сожалению, сейчас не могу сделать скриншот, где они есть, поскольку в данный момент времени я нахожусь на работе).

Open 18

Sync not working properly

I'm signed in on both the mobile and desktop app with the same account, sync is on for both of these, but the sync is not actually happening. None of my passwords or hist… (ebele ya kotanga)

I'm signed in on both the mobile and desktop app with the same account, sync is on for both of these, but the sync is not actually happening. None of my passwords or history is accessible in the mobile app. It also seems to not save any history at all because I keep having to type in whole web addresses instead of the app filling in the rest itself, even though I've visited these websites many times. There's no error in the settings or anything, it's just not working properly.

Open 27

Send to Device on mobile not working

Recently, for some reason, my Send to Device on mobile doesn't send the tab to Desktop. I'm running the latest Firefox on PC and mobile (Galaxy S25+ latest Android versio… (ebele ya kotanga)

Recently, for some reason, my Send to Device on mobile doesn't send the tab to Desktop. I'm running the latest Firefox on PC and mobile (Galaxy S25+ latest Android version).

I've tried uninstalling/reinstalling mobile, logging out/reconnecting my Firefox account on PC and rebooting but nothing seems to work. I CAN send from PC to mobile device; just not the other way around. Started maybe a month or so ago without warning.

Open 3 36

Firefox Nightly Won't Sync Bookmarks!

I've been a Firefox user for ~15 years or so and specifically a Nightly user for about 10 of those. On my Samsung Galaxy S24+ I recently had to reinstall the Nightly app;… (ebele ya kotanga)

I've been a Firefox user for ~15 years or so and specifically a Nightly user for about 10 of those. On my Samsung Galaxy S24+ I recently had to reinstall the Nightly app; However, when I logged in and confirmed my identity to Mozilla™ it appears to have synced everything EXCEPT my bookmarks. Luckily I had the standard Firefox Browser for Android app also installed on the same device so not all is lost.

My Question: What could cause Nightly to sync other things but exclude bookmarks? Is there a way to export the ones from the other Firefox version to a file, then import them to Nightly?

Any Help Would Be Greatly Appreciated! Thanks In Advance :-)

  • Please Note: I'm a Legally Blind User so if there are misspellings or punctuation errors in this post please bare with me*
Open 1 27

Password synchronization doesn't work

Hello, I sorted out my passwords for several reasons in Firefox on one device and want it to synchronize with my other devices. Whatever I try, the passwords stay the sa… (ebele ya kotanga)

Hello,

I sorted out my passwords for several reasons in Firefox on one device and want it to synchronize with my other devices.

Whatever I try, the passwords stay the same on my other devices. I have checked and unchecked the password synchronization box, I restarted, I even deleted the app and reinstalled, but when I sign in, it still has the same passwords.

This took a loooong time.

Why is the password synchronization not working and how can I fix this?

Thank you.

Open 1 81

I need to synchronize Firefox on android with my PCS

Log in with usernames and passwords are not working properly. I had to change my emails for logging and other sites because my email was stolen. Now Firefox won't let me … (ebele ya kotanga)

Log in with usernames and passwords are not working properly. I had to change my emails for logging and other sites because my email was stolen. Now Firefox won't let me log in properly. And the clipboard on the Android is not synced properly with the computer for Firefox. So I had to start using Chrome.

Open 72

sync is not working

Backup and sync is not working on the phone and it's starting to piss me off beyond belief because this is why I got rid of Firefox in the first goddamn place. The sync b… (ebele ya kotanga)

Backup and sync is not working on the phone and it's starting to piss me off beyond belief because this is why I got rid of Firefox in the first goddamn place. The sync button is not working at all I cannot get it to sync at all to my desktop nothing is working and I can't access my passwords I can't access nothing.

Open 1 1 153

Sync Sign in is Impossible on Firefox for Android

The android UI was updated in recent Firefox updates and it is now impossible to enable sync from an Android phone due to this change. According to Firefox during setup t… (ebele ya kotanga)

The android UI was updated in recent Firefox updates and it is now impossible to enable sync from an Android phone due to this change.

According to Firefox during setup the proper steps are:

1. Open firefox on your mobile device. 2. Go to the menu and tap "Sign In" 3. Tap Ready to Scan and hold your phone over this code.

The new android UI does not have one universal menu. Instead it includes a list that lets me:

  • Bookmark a Page
  • Find in Page
  • Turn on Desktop Mode
  • manage Extensions
  • "More"

It also features:

  • My Name for managing and backup/sync
  • Settings


I'll enumerate the issues with this.

If I select More. This is different than the more settings options under "Settings". It allows me to:

  • Translate the Page
  • Add to Shortcuts
  • Add to Home Screeen
  • Save to Collection
  • Open in App
  • Save to PDF
  • Print

All of these are irrelevant.

If I select my Account, the most obvious of these ambiguous choices. I can:

  • Manage Account
  • Sync Now
  • Change the Device Name
  • Sign Out
  • Choose what to sync.

There is NO option here to scan a QR code. Manage Account leaves the app and opens a mozilla account webpage. None of these options work.

If I select "Settings" I receive a large list of useless options - none of which allow me to scan a QR code.

Since scanning the QR code is the ONLY way to enable syncing via the mobile app am I understanding correctly that Firefox has removed this feature and is mistakenly still advertising a deprecated feature inside their MacOS app which prevents me from actually ever signing in to my account.

If this is intended to still be a feature. How do I do it? The instructions are unclear and your UI does not help in any way to figure out how to navigate to the correct place where I might possibly be able to move forward in any manageable way.

Open 126

Can't complete the phone sign in and sync prompt that signing in on a new pc gives

I signed in to my account on a new PC and it asked something about if I have mobile phone and I said yes so it gave me a pop-up wit the following text: "Sync Firefox on y… (ebele ya kotanga)

I signed in to my account on a new PC and it asked something about if I have mobile phone and I said yes so it gave me a pop-up wit the following text: "Sync Firefox on your phone or tablet 1. Open Firefox on your mobile device 2. Go to the menu and tap Sign in 3. Tap Ready to Scan and hold your phone over this code" And I get stuck on step 2 I can't find a Sign In button, attached an image of what clicking the menu (...) button shows. So how exactly do I tell firefox that I want to sync between this machine and my mobile? I do have it working nicely with my laptop but I don't remember how exactly did I sync that, I kind of assumed just signing into the account would be enough enough but based on this pop-up it isn't.

Open 153

sync problem

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(t… (ebele ya kotanga)

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(the sync button will freeze) and even do if you dont do anything sync button will freeze and wont sync with linux firefox. when this happen i have to uninstall my firefox and reinstalled it.

Eza archivé 1 362

Sync is no longer working on my Samsung tablet.

Hello to all. I am writing to ask for help with sync for Android. I have 2 Samsung devices: my S24, which is my phone, and my Galaxy Tab S10 FE+, which is my tablet. I do… (ebele ya kotanga)

Hello to all. I am writing to ask for help with sync for Android. I have 2 Samsung devices: my S24, which is my phone, and my Galaxy Tab S10 FE+, which is my tablet. I do have an HP laptop, running Windows 11. That device is fine.

I recently noticed both of my devices had the same model # shown up under my Firefox. {it was my tablet.} Idk why. So I read online, that I should sign out, then sign back in, to fix this. So I signed out on both devices, at the same time. I closed both windows, then I restarted both devices, & then signed back in, at the same time. My S24 is fine, but my S10 FE+ is not. It won't sync. So I repeated the same steps with it, and it still will not sync. So I went to my Mozilla Account, then Connected Services, to see the list of devices. I did note a duplicate device, not sure which one. There was no name. I did sign out of it there, but otherwise, everything else looks good. I also pulled up some articles online & troubleshooted, but again nothing. I'm now doing a hard reboot, which is where I turn it off, then wait for at least 5 minutes. Then I'll turn it back on. Nope, nothing. Does anyone have any suggestions as to how to fix this, please? I have no idea as to how to go around the matter by manually doing everything like once a day. I mean, yikes. Thank you for any help, seriously.

Eyanolami 1 199

Firefox Sync funktioniert nicht – Lesezeichen von Android syncen nicht zu anderen Geräten.

Ich bin langjähriger Firefox-Nutzer und habe bereits mehrere Troubleshooting-Schritte durchgeführt. Trotzdem benötige ich konkrete Unterstützung für dieses spezifische Pr… (ebele ya kotanga)

Ich bin langjähriger Firefox-Nutzer und habe bereits mehrere Troubleshooting-Schritte durchgeführt. Trotzdem benötige ich konkrete Unterstützung für dieses spezifische Problem.

PROBLEM KURZ: Ich habe ~1.625 Lesezeichen auf meinem Android-Tablet (Gerät D). Diese Lesezeichen syncen NICHT zu meinen anderen Geräten (Windows 11 + 2x Android). Alle anderen Geräte bleiben leer – keine Lesezeichen vorhanden.

GERÄTE-SETUP: - Gerät A: Huawei Notebook, Windows 11, Firefox (neues Profil „CleanSync") - Gerät B: Android-Handy, Firefox - Gerät C: Android-Handy, Firefox - Gerät D: Samsung Tablet SM-X200, Android 14, Firefox (QUELLE der Lesezeichen!)

SYNC-KONTO: - E-Mail: deviation@nickname.berlin.de (Neu erstellt, alte Kontos gelöscht) - Alle 4 Geräte angemeldet + Sync aktiviert - Sync-Einstellungen: „Lesezeichen" ist überall CHECKED ✓

WAS ICH SCHON VERSUCHT HABE: 1. Firefox-Cache auf allen Geräten gelöscht (A/B/C/D) 2. Firefox-Daten auf Android B/C geleert 3. Alte Sync-Kontos server-seitig gelöscht (via accounts.firefox.com) 4. Neues Konto erstellt + sukzessiv alle Geräte angemeldet 5. WARTEN: 2+ Stunden gewartet → Keine Änderung

SYMPTOM: - Gerät D: 1.625 Lesezeichen LOKAL sichtbar ✓ - Gerät A/B/C: 0 Lesezeichen (komplett leer) ✗ - Sync-Status A/B/C: Zeigt „Sync enabled" + letzte Sync vor X Min - → Aber Lesezeichen kommen NICHT an

VERMUTUNG: Lesezeichen von Gerät D laden NICHT auf Mozilla-Server → andere Geräte können nicht syncen

LOGS VERFÜGBAR: - Gerät A: `about:sync-log` (kann Screenshots bereitstellen) - Alle Geräte: Sync-Einstellungen-Screenshots

ZWEI FRAGEN: 1. Diagnose: Was kann ich konkret testen, um zu debuggen, warum Lesezeichen von Android D nicht syncen? (Bitte KEINE Verweise auf FAQ – ich benötige individuelle Anweisungen für dieses spezifische Problem.)

2. Fallback-Option: Gibt es eine Möglichkeit, die 1.625 Lesezeichen von Android D OHNE Sync zu sichern/exportieren (z. B. Datei, SQL-Export, Cloud-Backup)? Ich könnte sie dann manuell auf die anderen Geräte importieren.

Danke im Voraus! 🙏

Eza bloquer 1 108

why don't you allow me to sync using my acount

Why don't you allow me to sync by logging in, I log in, you gave me the second authentication (wooow security) to my mail, I copy and paste it and you proceed back to the… (ebele ya kotanga)

Why don't you allow me to sync by logging in, I log in, you gave me the second authentication (wooow security) to my mail, I copy and paste it and you proceed back to the login page saying incorrect password. great job at forcing to qr code, congratulations.

Eza bloquer 1 108

FireFox Android Bookmarks

For months I've been trying to sync my FF bookmarks between my android phone and my pc and vice-versa. And with no avail. I've looked at so many, many answers and upon tr… (ebele ya kotanga)

For months I've been trying to sync my FF bookmarks between my android phone and my pc and vice-versa. And with no avail. I've looked at so many, many answers and upon trying them with no avail but, frustration. Surely, an extension for droid FF could be developed to freely sync bookmarks between a droid and a pc and from pc to droid.

Open 4 189

Firefox won't synchronise between desktop and android phone

Hi Firefox has stopped syncing from my android phone. In the 'connected services' section of the account page it shows both my PC and phone connected. On the desktop it… (ebele ya kotanga)

Hi

Firefox has stopped syncing from my android phone. In the 'connected services' section of the account page it shows both my PC and phone connected. On the desktop it shows synchronised frequently updating (e.g. 24 seconds ago) but on phone it shows 'never'. It previously showed last sync as 14 days ago but I relogged (from both devices) to try to fix it. It just so happens that 14 days ago I added a new email address to login with my mozilla account (previous email became secondary), but I have checked and both devices are logged in with updated credentials.

Any ideas other than re-install?

Eyanolami 2 243