Mozilla Support

I had been using with several companies when I was working with their other companies. Now that I've completed most for my laptops, I've tried to cancel most of companie… (ebele ya kotanga)

I had been using with several companies when I was working with their other companies. Now that I've completed most for my laptops, I've tried to cancel most of companies and avoid companies I that still try to seek more work.

You may have seen that I had a couple of laptops. There are two laptops, one that has a 10 top laptop and no more on the and the new laptop that has a 11 laptop.

I have been using robertipp@gmail.com and robertippolito6@gmail.com. I have been using both for some people. I can use only just to robertippolito6@gmail.com. I always try to use only users I know. I also have protections I uses. My problem, I'm not familiar with Mozilla default for Firefox and your way the data and is safe in the one or two? I don't know how to handle the default. If I had the time to look the default I'd have to check, I would.

My brother has been having problems for several about two years. He was very smart and has been 11 years older than me. I've been helping him to a few trips to his home until his heart could not handle it.

Please help me to work your way.....Thanks.

Asked by robertipp minuti 15 mileki

Bookmarks and History are completely gone and the back-up files are empty

My Bookmarks and History are completely gone. I tried the recommended procedure to restore them from a back-up, but the supposedly automatic back-up files are completely … (ebele ya kotanga)

My Bookmarks and History are completely gone. I tried the recommended procedure to restore them from a back-up, but the supposedly automatic back-up files are completely empty. I have no idea how this might have happened. I have tried disabling some of my anti-virus apps to no avail. The only thing I can think of is that I may inadvertantly erased them when I ran a CCleaner scan. I could really use some help here!

Asked by Michael R. Earle minuti 42 mileki

how to change my primary email address

my old email was discontinued kanokla no longer provides the service ,so i got a gmail address and i wish to update my primary but i cant because i need a 6 digit code fr… (ebele ya kotanga)

my old email was discontinued kanokla no longer provides the service ,so i got a gmail address and i wish to update my primary but i cant because i need a 6 digit code from my kanokla email which doesnt exist any more.so i cannot update my info because i am working towards installing Linux and i am trying to get everything in order. can you help please my new email is smemerson100@gmail.com

thankyou

Asked by Steve ngonga 1 eleki

Why has the latest update done away with animated favicons? They worked on the previous version and I like them.

Why was it done? Is there a setting I can change so I can see them work as animated favicons? Will you change this on your next update? Otherwise, I am going to have to r… (ebele ya kotanga)

Why was it done? Is there a setting I can change so I can see them work as animated favicons? Will you change this on your next update? Otherwise, I am going to have to roll-back the version.

Asked by information13 mokolo 1 moleki

Last reply by information13 bangonga 2 eleki

VERY HIGH CPU USE with pages that never finish loading

Firefox was using GOBS of CPU, so I killed the master process and relaunched, but after launch I couldn't get any pages to finish loading. I then hoped to copy URLs from… (ebele ya kotanga)

Firefox was using GOBS of CPU, so I killed the master process and relaunched, but after launch I couldn't get any pages to finish loading. I then hoped to copy URLs from tabs and paste them into Floorp (which is working fine, as is Chrome), but I couldn't even snag the URLs (dominated by YouTube pages). I ran a full-system virus scan, finding nothing. The most recent Windows-11 update on 2026-Jan-15 isn't recent enough to be a likely causal factor. Firefox has about twice as many extensions as Floorp, but it was running fine until late yesterday (it's now after 3AM). I couldn't get the extensions page to load, so I've attached a screenshot of C:\Users\Mike2\AppData\Roaming\Mozilla\Firefox\Profiles\oa7ou5xk.default-release-1715337056307\extensions There are several other profiles, but there's very little in them (one profile with a times.json & several profiles containing a parent.lock file)

Processor Intel Core i9-9980HK CPU @ 2.40GHz (2.40 GHz) Installed RAM 128 GB System type 64-bit operating system, x64-based processor MSI GT75 Titan 9SG

If I reinstall, will I lose all of my tabs?

Asked by Mike Landis bangonga 14 eleki

Last reply by Mike Landis bangonga 6 eleki

fullscreen/desktop bug

When I try to full screen any streaming site on Firefox I can see the desktop on the edges, the video isn't fully centered on the screen. I have tried updating Firefox, m… (ebele ya kotanga)

When I try to full screen any streaming site on Firefox I can see the desktop on the edges, the video isn't fully centered on the screen. I have tried updating Firefox, my drivers, restarting my computer and even checking to make sure the resolution and aspect ration were good. Is there maybe an issue or bug I can try and resetting with a setting on the browser?

Asked by Natalia Navas bangonga 2 eleki

Bad Sync

Hi. I had to install a new OS disk. So, I created an account, and made a synchronization. Then, I made a security backup. When I installed the SO and Firefox, I logged i… (ebele ya kotanga)

Hi.

I had to install a new OS disk. So, I created an account, and made a synchronization. Then, I made a security backup. When I installed the SO and Firefox, I logged in to sync. As soon as I logged, it automatically started to sync the random tiles it had after install. So, I had to use the places.sqlite and favicon.sqlite files. It got me half the tiles, and even those were misplaced. So, I had to go for the security html, and I finally got everything I wanted. But, now it says the account is not associated. If I login to associate it, when I shut down the PC, it returns to those half tiles, and out of order.

How can I get this right?

Asked by Titantropo bangonga 4 eleki

Do tab groups have any command line options

Hey folks! Thanks for taking the time to look at this, simply put I am using the 'workspaces' app in windows power toys which allows me to open windows in specific confi… (ebele ya kotanga)

Hey folks!

Thanks for taking the time to look at this, simply put I am using the 'workspaces' app in windows power toys which allows me to open windows in specific configurations to make a workspace. The app allows me to open other apps with CLI args, so I can open Firefox to a preset url, or even predefined set of tabs.

This has got me wanting to use my firefox tab groups as a way of opening "dynamic" windows in my workspace. All that would be needed is a way to open a specific tab group from CLI, or more specifically a CLI arg that I can input into power toys workspace.

Please let me know if there is a way to do this. I checked the Firefox CLI [https://wiki.mozilla.org/Firefox/CommandLineOptions|documentation] and didn't find anything though.

Asked by catocannizzo bangonga 4 eleki

Years of bookmarks disappeared from my MacBook Pro. Desperate to get them back.

Please tell me what to do to get the bookmarks back. Up to date Firefox: 147.01. Mac OS Sequoia: 15.5. I had the Toolbar and Bookmarks Library yesterday. All are gone t… (ebele ya kotanga)

Please tell me what to do to get the bookmarks back. Up to date Firefox: 147.01. Mac OS Sequoia: 15.5.

I had the Toolbar and Bookmarks Library yesterday. All are gone today. I have already spent much time reading on Mozilla site and Reddit. I will have to go to Safari and work from there.

I will check back periodically to see if I get any help.

Thank you.

Janet

Asked by Janet Wallace bangonga 4 eleki

Last reply by Janet Wallace bangonga 4 eleki

Saving websites, emails, etc. even thou I've deleted them from my history

If I delete my history of the websites I go on or delete my emails in which I use Yahoo and Gmail is there a way to save them in case I need some information from them in… (ebele ya kotanga)

If I delete my history of the websites I go on or delete my emails in which I use Yahoo and Gmail is there a way to save them in case I need some information from them in the future? Another words, they may be deleted in my history and I delete my emails in which i delete them also from my trash folder can I store them someone else that will let me see them in the future? Thanks

Asked by jkbaniasr bangonga 4 eleki

managing exceptions

I have entered in exceptions for a web page that Firefox continues to block....I have gone through your steps 4 times now...one time out of 4 you actually let the web pag… (ebele ya kotanga)

I have entered in exceptions for a web page that Firefox continues to block....I have gone through your steps 4 times now...one time out of 4 you actually let the web page through....since then you don't again...what is wrong with your system? as I am not receiving a download link from the intended exception due to the fact you are not honoring it....

Asked by LadyMerish bangonga 5 eleki

Last reply by LadyMerish bangonga 5 eleki

Managing Profiles

Just lately, Firefox has been going on about Profiles, I don't know why. I have no need for such things, yet in my Windows menu, everything says "– Original profile" at t… (ebele ya kotanga)

Just lately, Firefox has been going on about Profiles, I don't know why. I have no need for such things, yet in my Windows menu, everything says "– Original profile" at the end. All this does is make things difficult to see. How can I get rid of it, please?

Asked by Atom7 bangonga 5 eleki

Payment methods not working

I am using Firefox 146.0 (64 bit), canonical-002 - 1.0 on Kubuntu 24.04. The browser will not store credit card information. If I enter correct information into a Web si… (ebele ya kotanga)

I am using Firefox 146.0 (64 bit), canonical-002 - 1.0 on Kubuntu 24.04.

The browser will not store credit card information. If I enter correct information into a Web site, Firefox correctly queries whether I want to save this information. Clicking "Save" closes the dialog but when I look at "Manage payment methods" in Settings nothing is saved. Attempts to enter the information at this point fail as well. Note that the check box "Save and autofill payment info" is set.

Asked by Tim Allman mikolo 2 mileki

Last reply by Tim Allman bangonga 8 eleki