No refresh?

I'm having trouble installing Norton Password Manager, I keep getting a corrupt file, won't install, so I am running through the checklist of possible fixes. The one I a… (ebele ya kotanga)

I'm having trouble installing Norton Password Manager, I keep getting a corrupt file, won't install, so I am running through the checklist of possible fixes.

The one I am up to is this :-

Refresh Firefox Click the menu button (≡). Select Help, then choose More troubleshooting information. Click the Refresh Firefox… button on the right side of the page. In the confirmation window that appears, click Refresh Firefox. Firefox will close and restart. When it finishes, a window will show the data that was imported. Click Finish. Choose whether to restore your previous windows and tabs, then click Let’s go!.

I cannot find the "Refresh"

I've run Troubleshoot Mode

I have cleared the startup cache, problem not fixed.

https://drive.google.com/file/d/1Xc4TJomqETKUOMIa9y1IgVD_alu_dIlg/view?usp=drive_link

Asked by Susan Kuiper bangonga 6 eleki

strange font

hi in a new win 10 instal most text incl Fire Fox text is made up of letters [font] that are made of thin and thick lines [in the same letter] i dont know if its a stra… (ebele ya kotanga)

hi in a new win 10 instal most text incl Fire Fox text is made up of letters [font] that are made of thin and thick lines [in the same letter]

i dont know if its a strange font or another problem, i have copied all "font" setting from my other pc where i dont have the problem.

also i cant get spell check to work here dsespite turning it on

its very distracting, would be very gratefull for any suggestones if any one can 

help thanks

Asked by bill mikolo 4 mileki

Last reply by bill bangonga 7 eleki

Immersive reader renders page incorrectly

How and where do I report when immersive reader mode renders a page incorrectly? What are the rules governing immersive reader mode inclusion? An example is : Brit… (ebele ya kotanga)

How and where do I report when immersive reader mode renders a page incorrectly? What are the rules governing immersive reader mode inclusion?

An example is : Britain prepares NHS drug spending hike to stave off Trump tariffs

Asked by Ade bangonga 8 eleki

How to completely remove Okta authentication automatic redirects from Firefox

I am an academic researcher formerly affiliated with an institution that uses Okta as its two-factor authentication service for access to institutional subscriptions (thi… (ebele ya kotanga)

I am an academic researcher formerly affiliated with an institution that uses Okta as its two-factor authentication service for access to institutional subscriptions (think Elsevier, Cambridge Core, Brill, JStor, etc.). Since I am no longer affiliated with that institution, I am no longer authorized to access that institution's subscriptions. I am not trying to access that institution's subscriptions, however, if I try to log in to these repositories as an individual, I am automatically redirected to my former institution's Okta authentication page.

The browser: Mozilla Firefox 143.0.3. I am able to access other sites on other browsers, as well as in private Firefox windows, which suggests it is a problem with my Firefox account. These are temporary workarounds I can live with only in the very short term. I am under no circumstances willing to switch browsers. I use Firefox for a reason. FWIW, I am also contacting Okta support to see what they recommend.

The computer: Macbook Air 2020 M1. It is a personal computer. I do not have access to another device.

I have cleared my browser history, saved form data, saved site settings, cookies, and cache (x5). I have deleted all saved passwords containing the email address associated with my former institution. I have restarted the browser (x5). I have restarted my computer (x2). I have reached out to IT at the institution (they are flummoxed).

I'm nearing my wit's end with this. I'm working on multiple projects with multiple deadlines. The temporary workaround and constant barrier to access are driving me up the wall. I will be infinitely grateful for a permanent solution to this hellish problem.

Asked by Eileen Morgan mikolo 5 mileki

Last reply by Eileen Morgan bangonga 8 eleki

Cannot uninstall PWA created in Firefox 143.0.1 on Windows 11

I'm not able to uninstall PWA apps created in Firefox 143.0.1 using Windows 11 usual uninstalling procedure. If i click "uninstall" in Windows Start Menu the app remains … (ebele ya kotanga)

I'm not able to uninstall PWA apps created in Firefox 143.0.1 using Windows 11 usual uninstalling procedure. If i click "uninstall" in Windows Start Menu the app remains installed. PWA apps created with Firefox do not show on Windows 11 installed apps list so I cannot uninstall them. I haven't found any guide on the web on how to uninstall PWA created from Firefox. So, how can I effectively uninstall those PWA apps? Thank you in advance for your kind answer. Regards.

Asked by Alan Massimiliano Schiaretti poso 1 eleki

Last reply by Alan Massimiliano Schiaretti bangonga 10 eleki

New Tab Home Page weather widget does not detect location.

In the New Tab Home Page weather widget does not detect current location, and when I try to search any location from my Country Pakistan, it does not detect any city loca… (ebele ya kotanga)

In the New Tab Home Page weather widget does not detect current location, and when I try to search any location from my Country Pakistan, it does not detect any city location.

Asked by Xahid bangonga 10 eleki

I get a banner saying firefox has notifications but where are they?

I just want to know WHERE the notifications land? I have a very old macbook pro (mid 2010) so I have a sneaking suspicion firefox is trying to tell me something about not… (ebele ya kotanga)

I just want to know WHERE the notifications land? I have a very old macbook pro (mid 2010) so I have a sneaking suspicion firefox is trying to tell me something about not being supported, yadayadayada, BUT where are the notifications? The OS am currently using is High Sierra 10.13.6 CAN ANYONE HELP ME OUT HERE? Sorry to be such a klutz but these banners appear every day and I can't seem to access whatever it is that firefox is trying to communicate. Thanks all!

Asked by greendog mokolo 1 moleki

Last reply by greendog bangonga 10 eleki

Can't purge obsolete bookmarks

I am used to having a Firefox for my personal Mozilla account, bookmarks and sessions, and Firefox Developer Edition to be logged in my work account, where I could use ev… (ebele ya kotanga)

I am used to having a Firefox for my personal Mozilla account, bookmarks and sessions, and Firefox Developer Edition to be logged in my work account, where I could use everything I need to work in a separate environment.

Recently I changed a job. Logged out past-job@mail.com from Firefox Developer Edition, logged in with present-job@mail.com and... I still can see old bookmarks.

- I cleared history and new bookmarks: nothing
- went to about:preferences#privacy and clear all the data: bookmarks still there
- tried Help > More troubleshooting information > Refresh Firefox…: all the same
- reinstalled firefox@developer-edition with brew: nah
- eventually, logged out from presetn-job@mail.com in Firefox Developer Edition and personal@mail.com in Firefox; uninstalled both, deleted everything related to "mozilla" and "firefox" was able to find in my system: unsuccessfully

The last thing I didn't try yet is burning my laptop in favor to a new one.

Where are those bookmarks? Why nothing is helping?

Asked by kosachemoto bangonga 10 eleki

Scanned PDF files open in a new window in Firefox

Hello. I have a question. When I scan a PDF file in Firefox, it opens in a new window. Why? I don't mind it opening in a new tab, so I would prefer it to open in a tab. … (ebele ya kotanga)

Hello. I have a question. When I scan a PDF file in Firefox, it opens in a new window. Why? I don't mind it opening in a new tab, so I would prefer it to open in a tab.

Asked by sweet0670 bangonga 12 eleki

Firefox freezes when trying Google Passkey

I've seen on this forum from April that people are having an issue with Firefox and Google Passkey. I'm trying to log into my gmail accounts and can't get passkey to work… (ebele ya kotanga)

I've seen on this forum from April that people are having an issue with Firefox and Google Passkey. I'm trying to log into my gmail accounts and can't get passkey to work. It freezes the browser and I'm not sure why this hasn't been resolved. Mac updated to Tahoe recently and I was on Sequoia 15.7.x (not sure exactly. Still froze. Photos are to show what's happening and that I needed to Force Quit each time.

Asked by alex.kojfman bangonga 13 eleki

Windows 11 Tabs Separate on Nvidia Updates

Every time I update my drivers for Nvidia it of course reloads the screens. This causes all the tabs in Firefox to become separated on the Windows 11 taskbar. In other … (ebele ya kotanga)

Every time I update my drivers for Nvidia it of course reloads the screens. This causes all the tabs in Firefox to become separated on the Windows 11 taskbar. In other words, it looks like I have a new firefox window open for each tab (which I'm assuming is how it works but it's hidden most of the time).

It's not a HUGE deal per se, but it is kind of annoying. I have to close then reopen Firefox.

Asked by J L bangonga 14 eleki

Hide the tab bar when there is only one tab

Like seeekerman who initiated the now-closed discussion at: https://support.mozilla.org/en-US/questions/1433369, I have used Firefox since its first release. With one ex… (ebele ya kotanga)

Like seeekerman who initiated the now-closed discussion at: https://support.mozilla.org/en-US/questions/1433369, I have used Firefox since its first release. With one exception - open image in new tab - I never use tabs. I want all the usable vertical space I can get.

For some time, Firefox on Windows (Windows 11, FF 143.0.4) has been showing a tab bar under the menu items, and above the bar with the URL etc.

How can I hide this when the FF window has only one tab, which is almost all the time for me?

The solution provided to seeekerman in that discussion, on 2023-12-08, was to create a userChrome.css file with some special incantations. I tried this it did not work.

Asked by rw28 bangonga 14 eleki

Unable to locate extensions folder

Hello, I wanted to create a script that doesn't allow me to disable a certain extension. For that I thought to locate the file in which the states of extensions are put. … (ebele ya kotanga)

Hello, I wanted to create a script that doesn't allow me to disable a certain extension. For that I thought to locate the file in which the states of extensions are put. I searched online, and the answer appears to be that such file is available in extensions folder in my profile. However, I am unable to find extensions folder under my profile.

I would appreciate the help.

Asked by Abdullah bangonga 16 eleki

Remove the expand sidebar on hover function in vertical tabs

Hi, can the function mention above be remove or flag off somehow? For me watching icon is already enough. cause when hover the side of the website to navigate accidentall… (ebele ya kotanga)

Hi, can the function mention above be remove or flag off somehow? For me watching icon is already enough. cause when hover the side of the website to navigate accidentally expand the sidebar and in some time is just expand many times probably due to a bug.

Asked by Firifey bangonga 16 eleki

unsync previous user

My father used my computer and synced all of his firefox “stuff”, i need to get rid of all of it. I tried to log in, but came across a message that told me it would jus… (ebele ya kotanga)

My father used my computer and synced all of his firefox “stuff”, i need to get rid of all of it.

I tried to log in, but came across a message that told me it would just merge with his stuff. I would like his bookmarks and passwords gone so that only mine occupy the browser.

Is there a reset?

Asked by coltoncrts bangonga 17 eleki

Trouble with Trend Micro security and password manager on Firefox, working ok on MS Edge

Hi, I have been trying all day to get my Trend Micro program working on my Firefox browser, including Password manager. These programs work ok on MS Edge browser, but I … (ebele ya kotanga)

Hi, I have been trying all day to get my Trend Micro program working on my Firefox browser, including Password manager. These programs work ok on MS Edge browser, but I can't get it to work on my Firefox browser

Asked by arielane221 bangonga 17 eleki

White bar at top of screen whenever a video is fullscreened

Hi, I am having this problem where I am watching a video and there is a very annoying white line at the top of the screen, I have already tried the trick to turn off the … (ebele ya kotanga)

Hi, I am having this problem where I am watching a video and there is a very annoying white line at the top of the screen, I have already tried the trick to turn off the titlebar but its still there. My version is updated all the way as well, what do I do now?

Asked by AydenKahn bangonga 17 eleki