Baproduit Nionso Community Forum

I can't open https://english.ahram.org.eg and https://gate.ahram.org.eg/ Someone knows why? Maybe it has something to do with the last update. I think I could open them some time ago. Thanks!

I have several email accounts of all types (IMAP, POP, etc.) managed by a single Thunderbird instance (v140.3.1esr 64-bit) running on Windows 11 (latest update).

A few weeks ago, I noticed that the 'Trash' folder on one of my IMAP accounts lost the 'Empty Trash' context menu item. Email I deleted still went to the 'Trash' folder, but I needed to delete them manually. 'Trash' folders on other accounts continued to work as expected.

This afternoon, I noticed that the deleted mails were no longer going to the 'Trash' folder. Looking this up online, I found the following old topic from 2023: https://support.mozilla.org/en-US/questions/1420657

However, the link cited within that post (https://support.mozilla.org/en-US/questions/1156586) no longer seems to exist and the details cited there no longer seems to be applicable as the interface and other details provided are no longer representative of the product today.

The elements of the post that seem applicable is a potential corruption of the 'Smart Mailboxes'. If I look at <ProfilePath>/Mail/smart mailboxes, I have several files associated with folders that may or may not be associated with the 'Trash' folder of the email account suffering from this problem. Given the date stamps, I'm not sure what they represent or even if they are involved in the currently running product.

Do note that I have been using this client for more going on 20 years.

Can you please provide updated troubleshooting steps and help me understand how I can map the folders under 'Mail' to the appropriate accounts to be sure I am not disturbing account email that is functioning properly.

Thanks in advance for the help,

AJ

I used to be able to scroll up and down with my mouse, then couldn't scroll up, and now after adjusting some settings per A.I., I can't scroll at all. Below is from Troubleshooting info

Application Basics

Name: Firefox Version: 143.0.4 Build ID: 20251003115653 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:143.0) Gecko/20100101 Firefox/143.0 OS: Windows_NT 10.0 26200 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 13 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 15.8 GB Disk Space Available: 527 GB Pointing Devices: Mouse and Touchscreen

Crash Reports for the Last 3 Days

Remote Features

bug-1766468-rollout-win32k-rollout-release-100-101: active bug-1766618-rollout-disable-websocket-over-http2-release-91-100: active bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107: active 1-Callout Contextual Chatbot Suggestion Treatment A: Tab Switching Copy Rollout: (treatment-a-tab-switching-copy) Account Adoption PXI Menu - Rollout Fx143+: (treatment-a) Address Autofill Desktop ( Pref, Release Rollout ): (enable-address-autofill) AI Chatbot Page Summarization MVP - treatment-a-callout-badge Rollout v2: (treatment-a-callout-badge) BackgroundUpdate: Enable unelevated installations (Rollout) -- 3-release: (enabled) Context ID rotation every 7 days: (control) Custom Wallpapers, No Message Rollout - Release: (control) Deprecate IpAddrAny Rollout for Release: (control) Disable Enrollment Status Telemetry for Firefox Desktop (via nimbusTelemetry): (control) Downsample uptake.remotecontent events: (control) Enable Nimbus Unenrollment Synchronization: (control) Encrypted Client Hello - Fallback Mechanism: (control) Limit use of OCSP - Rollout: (enforce) Fast UDP for Firefox - Treatment Fast UDP Release Rollout: (treatment-fast-udp) Fox Doodle Multi-Action CTA 2025 - Rollout: (treatment-a) Fx Accounts Ping (release rollout 2): (control) Link Previews - All Channel Rollout Without Onboarding: (long-press-preview) New Tab 145.0.20250919.173227 to Release: (control) OHTTP Merino Content Recs Rollout: (enable-ohttp) One Click Sponsored Settings: (control) PDF Annotations - Highlight - Treatment B Rollout: (treatment-b) Pin Frequently Used Websites - 143 - Promo Rollout, All Locales: (rollout-branch) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Refactor New Tab telemetry Rollout: (treatment) Relay integration into Firefox 118+ Release for all FXA and autofill users: (enable-relay-integration) Report this ad: (control) Roll out Expanded sign-in PXI toolbar button w/callout (Signed out): (sign-in-with-call-out) Sections Rollout US: (sections) Smart Tab Groups Rollout - All Channels (ends before next ESR): (smart-tab-groups) Storage Access Heuristic Restriction Rollout: (treatment-branch) Taskbar Tabs Discovery Rollout (EN, DE, FR, IT): (delivery) Unified API for spocs and top sites - controlled rollout for release 133+: (control) Visual Card updates: (updated) Visual Search Rollout: (google-lens-rollout) Windows UI Automation release rollout: (rollout)

Remote Processes

Type: Isolated Web Content Count: 2

Type: Extension Count: 1

Type: Privileged Mozilla Content Count: 1

Type: RDD Count: 1

Type: GPU Count: 1

Type: Preallocated Count: 3

Type: Privileged About Count: 1

Type: Socket Count: 1

Type: Utility JavaScript Oracle Count: 1

Type: Utility Windows Media Foundation Count: 1

Add-ons

Name: Adblock Plus - free ad blocker Type: extension Version: 4.28.0 Enabled: true Location: app-profile ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Add-ons Search Detection Type: extension Version: 3.0.0 Enabled: true Location: app-builtin-addons ID: addons-search-detection@mozilla.com

Name: Data Leak Blocker Type: extension Version: 144.0.20250915.154356 Enabled: true Location: app-system-addons ID: data-leak-blocker@mozilla.com

Name: Form Autofill Type: extension Version: 1.0.1 Enabled: true Location: app-builtin-addons ID: formautofill@mozilla.org

Name: Honey Type: extension Version: 12.8.4 Enabled: true Location: app-profile ID: jid1-93CWPmRbVPjRQA@jetpack

Name: iCloud Bookmarks Type: extension Version: 2.3.40 Enabled: true Location: app-profile ID: firefoxdav@icloud.com

Name: IPP Activator Type: extension Version: 0.1 Enabled: true Location: app-builtin-addons ID: ipp-activator@mozilla.com

Name: LastPass Type: extension Version: 4.146.9 Enabled: true Location: app-profile ID: support@lastpass.com

Name: Logitech SetPoint Type: extension Version: 6.60.91resigned1 Enabled: true Location: app-profile ID: {84380428-8c9d-4bdf-913d-b2c34d6562d9}

Name: McAfee® WebAdvisor Type: extension Version: 8.1.0.6747 Enabled: true Location: app-profile ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: New Tab Type: extension Version: 145.0.20250919.173227 Enabled: true Location: app-profile ID: newtab@mozilla.org

Name: Picture-In-Picture Type: extension Version: 1.0.0 Enabled: true Location: app-builtin-addons ID: pictureinpicture@mozilla.org

Name: TWP - Translate Web Pages Type: extension Version: 10.1.1.1 Enabled: true Location: app-profile ID: {036a55b4-5e72-4d05-a06c-cba2dfcc134a}

Name: Web Compatibility Interventions Type: extension Version: 143.3.0 Enabled: true Location: app-builtin-addons ID: webcompat@mozilla.org

Name: minimal summer beach by candelora Type: theme Version: 2.1resigned1 Enabled: true Location: app-profile ID: {ab7ab4c8-0bf5-46e6-b747-c27944988d4d}

Name: Dark Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-dark@mozilla.org

Name: Firefox Alpenglow Type: theme Version: 1.5 Enabled: false Location: app-builtin ID: firefox-alpenglow@mozilla.org

Name: fractal summer colors Type: theme Version: 4.0 Enabled: false Location: app-profile ID: {4d723626-21f9-4179-b157-5fd7094ba414}

Name: Ladybug and Chameleon Type: theme Version: 2.0 Enabled: false Location: app-profile ID: {bb8d1ec1-06bc-439d-96f3-897720928378}

Name: Light Type: theme Version: 1.3.3 Enabled: false Location: app-builtin ID: firefox-compact-light@mozilla.org

Name: System theme — auto Type: theme Version: 1.4.2 Enabled: false Location: app-builtin ID: default-theme@mozilla.org

Security Software

Type: Microsoft Defender Antivirus

Type:

Type: Windows Firewall

Legacy User Stylesheets

Active: false Stylesheets: No stylesheets found

Graphics

Features Window Device Pixel Ratios: 1 Compositing: WebRender (Software) Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4502) WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. 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(Intel) -- ANGLE (Intel, Intel(R) Iris(R) Xe Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4502) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource 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898c103c RAM: 0 GPU #2 Active: No Description: NVIDIA GeForce MX350 Vendor ID: 0x10de Device ID: 0x1c94 Driver Version: 32.0.15.7703 Driver Date: 7-28-2025 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_faa7ec917cf45083\nvldumd.dll Subsys ID: 898c103c RAM: 2048 Diagnostics AzureCanvasBackend: skia AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.000000 Display1: 1920x1080@60Hz scales:1.000000|1.000000 Display2: 1920x1080@60Hz scales:1.000000|1.000000 DisplayCount: 3 HardwareStretching: both=2 window-only=0 full-screen-only=0 none=1 error=0 GPUProcessPid: 28284 ClearType Parameters: \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY5 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Font Visibility Debug Info: Windows Platform Decision Log HW_COMPOSITING: default: available, user: disabled, Disabled by layers.acceleration.disabled=true, Blocklisted; failure code FEATURE_FAILURE_COMP_PREF D3D11_COMPOSITING: default: unavailable, Hardware compositing is disabled, Blocklisted; failure code FEATURE_FAILURE_D3D11_NEED_HWCOMP DIRECT2D: default: unavailable, Direct2D requires Direct3D 11 compositing, Blocklisted; failure code FEATURE_FAILURE_D2D_D3D11_COMP D3D11_HW_ANGLE: default: unavailable, D3D11 compositing is disabled, Blocklisted; failure code FEATURE_FAILURE_HW_ANGLE_D3D11_DISABLED env: disabled, D3D11 compositing is disabled, Blocklisted; failure code FEATURE_FAILURE_HW_ANGLE_D3D11_DISABLED GPU_PROCESS: default: available, WEBRENDER: default: available, runtime: unavailable-no-hw-compositing, Hardware compositing is disabled, Blocklisted; failure code FEATURE_FAILURE_WEBRENDER_NEED_HWCOMP WEBRENDER_COMPOSITOR: default: available, runtime: unavailable, No DirectComposition usage, Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, runtime: unavailable, WebRender disabled, Blocklisted; failure code FEATURE_FAILURE_WR_DISABLED WEBRENDER_OPTIMIZED_SHADERS: default: available, runtime: unavailable, WebRender disabled, Blocklisted; failure code FEATURE_FAILURE_WR_DISABLED WEBRENDER_ANGLE: default: available, runtime: unavailable-no-angle, ANGLE is disabled, Blocklisted; failure code FEATURE_FAILURE_HW_ANGLE_D3D11_DISABLED WEBRENDER_DCOMP_PRESENT: default: available, runtime: unavailable, Requires ANGLE, Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, env: blocklisted, Blocklisted by gfxInfo, Blocklisted due to known issues: bug 1603515 WEBGPU: default: available, WINDOW_OCCLUSION: default: available, HARDWARE_VIDEO_DECODING: default: available, runtime: unavailable, Requires texture sharing, Blocklisted; failure code FEATURE_FAILURE_BROKEN_TEXTURE_SHARING HARDWARE_VIDEO_ENCODING: default: available, runtime: unavailable, Requires texture sharing, Blocklisted; failure code FEATURE_FAILURE_BROKEN_TEXTURE_SHARING REUSE_DECODER_DEVICE: default: blocked, Blocklisted by gfxInfo, Blocklisted due to known issues: bug 1896823 BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, env: blocked, Disabled by Software WebRender, Blocklisted; failure code FEATURE_FAILURE_DISABLED_BY_SOFTWARE_WEBRENDER REMOTE_CANVAS: default: available, runtime: blocked, Disabled without Direct2D, Blocklisted; failure code FEATURE_REMOTE_CANVAS_NO_DIRECT2D WMF_HW_DRM: default: available, GL_NORM16_TEXTURES: default: available, WEBGPU_EXTERNAL_TEXTURE: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED

Failure Log (#0): GP+[GFX1-]: CompositorDevice does not exist

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 47.12ms (2.99) Codec Support Information: Codec Name: Software Decoding, Hardware Decoding, Software Encoding, Hardware Encoding H264: Supported, Unsupported, Unsupported, Unsupported VP9: Supported, Unsupported, Unsupported, Unsupported VP8: Supported, Unsupported, Unsupported, Unsupported AV1: Supported, Unsupported, Unsupported, Unsupported HEVC: Unsupported, Unsupported, Unsupported, Unsupported AAC: Supported, Unsupported, Unsupported, Unsupported MP3: Supported, Unsupported, Unsupported, Unsupported Opus: Supported, Unsupported, Unsupported, Unsupported Vorbis: Supported, Unsupported, Unsupported, Unsupported FLAC: Supported, Unsupported, Unsupported, Unsupported Wave: Supported, Unsupported, Unsupported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Headphones (Amy’s AirPods): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&200f\7&d7d98d4&0&5C1BF440BF28_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Headset Earphone (Amy’s AirPods Hands-Free): BTHHFENUM\BthHFPAudio\8&2361c6a3&0&97, Unplugged, None, default: F32LE, support: S16LE F32LE, 1, default: 8000, support: 8000 - 8000, 0 - 0 Headphones (SineAudio DS6445+): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&d7d98d4&0&D7D3827516B7_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 32S357 (HD Audio Driver for Display Audio): HDAUDIO\SUBFUNC_01&VEN_8086&DEV_2812&NID_0001&SUBSYS_00000000&REV_1000\6&13a9a1d7&3&0002&00000015, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Speakers (3- ECOXGEAR): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001000a_PID&ffff\7&d7d98d4&0&7C96D24A259E_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Speakers; plugin (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0287&SUBSYS_103C898C&REV_1000\5&151048bc&0&0001, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Speakers (ECOXGEAR): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001000a_PID&ffff\7&d7d98d4&0&7C96D24BCC94_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Headset Earphone (ECOXGEAR Hands-Free): BTHHFENUM\BthHFPAudio\8&12c2fce0&0&97, Unplugged, None, default: F32LE, support: S16LE F32LE, 1, default: 8000, support: 8000 - 8000, 0 - 0 Speakers (Bose Flex SE SoundLink): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001009e_PID&bc60\7&d7d98d4&0&E458BC17A221_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Speakers (USB Audio Device): USB\VID_0711&PID_5640\6&11a0648d&1&8003, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Speaker (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0287&SUBSYS_103C898C&REV_1000\5&151048bc&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Microphone (Live Streamer CAM313 Microphone): USB\VID_07CA&PID_313A&MI_02\7&14881977&0&0002, Enabled, All, default: F32LE, support: S16LE F32LE, 1, default: 48000, support: 48000 - 48000, 144 - 480 Headset Microphone (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0287&SUBSYS_103C898C&REV_1000\5&151048bc&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Stereo Mix (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0287&SUBSYS_103C898C&REV_1000\5&151048bc&0&0001, Disabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Microphone Array (Intel® Smart Sound Technology for Digital Microphones): INTELAUDIO\CTLR_DEV_A0C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_898C103C&REV_10EC\5&151048bc&0&0000, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 96 - 480 Headset Microphone (3- ECOXGEAR): BTHHFENUM\BthHFPAudio\8&16b5f5df&1&97, Unplugged, None, default: F32LE, support: S16LE F32LE, 1, default: 16000, support: 16000 - 16000, 0 - 0

Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead, HDCP 2.2 Compatible org.w3.clearkey: {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vp9(all)","av1(all)","vorbis(all)","vp8(all)"]}}, No, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"Optional","distinctive":"NotAllowed","sessionType":"[Temporary]","codec":{"decodingAndDecrypting":["h264(all)","vp9(all)","av1(all)","vp8(all)"],"decryptingOnly":["aac(all)","flac(all)","opus(all)","vorbis(all)"]}}, Yes, No com.microsoft.playready.recommendation: 2000, 2000, {"persistent":"Required","distinctive":"Required","sessionType":"[Temporary,PersistentLicense]","codec":{"decodingAndDecrypting":["h264(cenc/cbcs)","vp9(cenc/cbcs)","hevc(cenc/cbcs)","av1(cenc/cbcs)","aac(cenc)"]}}, No, Yes com.microsoft.playready.recommendation.3000: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, No, Yes com.microsoft.playready.recommendation.3000.clearlead: {"persistent":"Required","distinctive":"Required","sessionType":"[]","codec":{"decodingAndDecrypting":[]}}, Yes, Yes

Environment Variables

MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\amylc\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\amylc\AppData\Roaming\Mozilla\Firefox\Profiles\ctrejjv2.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\amylc\AppData\Roaming\Mozilla\Firefox\Pending Pings

Remote Settings

Status: OK Not working

Status: 2025-10-09T20:44:02.000Z

Status: "1760034993034"

Status: Status Date Infos successThu Oct 09 2025 11:36:33 GMT-0700 (Pacific Daylight Time){}successThu Oct 09 2025 11:28:15 GMT-0700 (Pacific Daylight Time){}successThu Oct 09 2025 11:14:09 GMT-0700 (Pacific Daylight Time){}successThu Oct 09 2025 08:56:37 GMT-0700 (Pacific Daylight Time){}successThu Oct 09 2025 08:05:01 GMT-0700 (Pacific Daylight Time){}successWed Oct 08 2025 19:57:09 GMT-0700 (Pacific Daylight Time){}successWed Oct 08 2025 19:51:44 GMT-0700 (Pacific Daylight Time){}successWed Oct 08 2025 18:18:29 GMT-0700 (Pacific Daylight Time){}successWed Oct 08 2025 18:10:00 GMT-0700 (Pacific Daylight Time){}successWed Oct 08 2025 17:58:20 GMT-0700 (Pacific Daylight Time){} Date: success Infos: Thu Oct 09 2025 11:36:33 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 09 2025 11:28:15 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 09 2025 11:14:09 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 09 2025 08:56:37 GMT-0700 (Pacific Daylight Time) {} success Thu Oct 09 2025 08:05:01 GMT-0700 (Pacific Daylight Time) {} success Wed Oct 08 2025 19:57:09 GMT-0700 (Pacific Daylight Time) {} success Wed Oct 08 2025 19:51:44 GMT-0700 (Pacific Daylight Time) {} success Wed Oct 08 2025 18:18:29 GMT-0700 (Pacific Daylight Time) {} success Wed Oct 08 2025 18:10:00 GMT-0700 (Pacific Daylight Time) {} success Wed Oct 08 2025 17:58:20 GMT-0700 (Pacific Daylight Time) {}

Status: success Date: Thu Oct 09 2025 11:36:33 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 09 2025 11:28:15 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 09 2025 11:14:09 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 09 2025 08:56:37 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Thu Oct 09 2025 08:05:01 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Wed Oct 08 2025 19:57:09 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Wed Oct 08 2025 19:51:44 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Wed Oct 08 2025 18:18:29 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Wed Oct 08 2025 18:10:00 GMT-0700 (Pacific Daylight Time) Infos: {}

Status: success Date: Wed Oct 08 2025 17:58:20 GMT-0700 (Pacific Daylight Time) Infos: {}

Remote Experiments

Long term holdback 2025H1 Growth Desktop: delivery New Tab crawling v2: control

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 accessibility.uia.enable: 2 browser.contentblocking.category: standard browser.download.always_ask_before_handling_new_types: true browser.download.useDownloadDir: false browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20251003115653 browser.startup.homepage_override.buildID: 20251003115653 browser.startup.homepage_override.mstone: 143.0.4 browser.startup.page: 3 browser.tabs.firefox-view.ui-state.tab-pickup.open: true browser.toolbars.bookmarks.visibility: always browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quickactions.timesShownOnboardingLabel: 1 browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 4 browser.urlbar.tipShownCount.searchTip_persist: 4 browser.urlbar.tipShownCount.searchTip_redirect: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.doorhanger-decision: UIOk doh-rollout.home-region: US doh-rollout.mode: 0 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true extensions.formautofill.creditCards.enabled: false extensions.formautofill.creditCards.used: 2 extensions.lastAppVersion: 143.0.4 idle.lastDailyNotification: 1760041270 layers.acceleration.disabled: true layout.css.prefers-color-scheme.content-override: 0 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: 77991110c1d195616e936d27151d02e4d957be6c20a4f3b3511567868b5ddffc6abbfdc668d17672f5d681f12b20237c7905f9b0daaa6d71dcdac4b3 media.gmp-gmpopenh264.lastDownload: 1742531136 media.gmp-gmpopenh264.lastDownloadFailed: 1716224595 media.gmp-gmpopenh264.lastDownloadFailReason: Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error media.gmp-gmpopenh264.lastInstallStart: 1742531136 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network.http.windows-sso.enabled: true places.database.lastMaintenance: 1760041274 privacy.bounceTrackingProtection.hasMigratedUserActivationData: true privacy.clearHistory.browsingHistoryAndDownloads: false privacy.clearHistory.cookiesAndStorage: false privacy.clearHistory.historyFormDataAndDownloads: false privacy.clearOnShutdown_v2.downloads: false privacy.clearOnShutdown_v2.formdata: true privacy.clearSiteData.cookiesAndStorage: false privacy.cpd.cookies: false privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.globalprivacycontrol.enabled: true privacy.globalprivacycontrol.was_ever_enabled: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1760041273191 privacy.restrict3rdpartystorage.rollout.enabledByDefault: false privacy.sanitize.clearOnShutdown.hasMigratedToNewPrefs3: true privacy.sanitize.cpd.hasMigratedToNewPrefs3: true 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storage.vacuum.last.content-prefs.sqlite: 1757958281 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1757695292 ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.

Important Locked Preferences

extensions.formautofill.creditCards.os-auth.locked.enabled: false fission.autostart.session: true media.utility-process.enabled: true signon.management.page.os-auth.locked.enabled: false

Places Database

Entity: sqlite_schema Count: - Size (KiB): 32 Size (%): 0.1 Efficiency (%): 30.2 Sequentiality (%): 16.1

Entity: moz_origins Count: 4467 Size (KiB): 256 Size (%): 0.4 Efficiency (%): 68.5 Sequentiality (%): 16.1

Entity: sqlite_autoindex_moz_origins_1 Count: - Size (KiB): 224 Size (%): 0.4 Efficiency (%): 69.5 Sequentiality (%): 16.1

Entity: moz_places Count: 81496 Size (KiB): 31488 Size (%): 51.7 Efficiency (%): 73.1 Sequentiality (%): 16.1

Entity: moz_historyvisits Count: 147948 Size (KiB): 4768 Size (%): 7.8 Efficiency (%): 84.9 Sequentiality (%): 16.1

Entity: moz_inputhistory Count: 19 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 1.6 Sequentiality (%): 16.1

Entity: sqlite_autoindex_moz_inputhistory_1 Count: - Size (KiB): 32 Size (%): 0.1 Efficiency (%): 1.1 Sequentiality (%): 16.1

Entity: moz_bookmarks Count: 305 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 82.4 Sequentiality (%): 16.1

Entity: moz_bookmarks_deleted Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

Entity: sqlite_autoindex_moz_bookmarks_deleted_1 Count: - Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

Entity: moz_keywords Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

Entity: sqlite_autoindex_moz_keywords_1 Count: - Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

Entity: sqlite_sequence Count: - Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0.1 Sequentiality (%): 16.1

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Entity: moz_items_annos Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

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Entity: moz_places_metadata_search_queries Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

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Entity: moz_previews_tombstones Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

Entity: sqlite_stat1 Count: - Size (KiB): 32 Size (%): 0.1 Efficiency (%): 4.3 Sequentiality (%): 16.1

Entity: moz_places_url_hashindex Count: - Size (KiB): 1280 Size (%): 2.1 Efficiency (%): 91.8 Sequentiality (%): 16.1

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Entity: moz_newtab_story_click Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

Entity: moz_newtab_story_impression Count: 0 Size (KiB): 32 Size (%): 0.1 Efficiency (%): 0 Sequentiality (%): 16.1

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Accessibility

Activated: false Prevent Accessibility: 0 Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.37 Version in use: 4.37

NSS Expected minimum version: 3.115.1 Version in use: 3.115.1

NSSSMIME Expected minimum version: 3.115.1 Version in use: 3.115.1

NSSSSL Expected minimum version: 3.115.1 Version in use: 3.115.1

NSSUTIL Expected minimum version: 3.115.1 Version in use: 3.115.1

Sandbox

Content Process Sandbox Level: 8 Effective Content Process Sandbox Level: 8 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- user in Treatment Group GPU Process Sandbox Level: 1

Startup Cache

Disk Cache Path: C:\Users\amylc\AppData\Local\Mozilla\Firefox\Profiles\ctrejjv2.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["sat","ca-valencia","es-CL","gd","szl","it","ltg","sv-SE","fur","bs","vi","he","brx","gu-IN","oc","pa-IN","kab","sw","ar","eu","nl","rm","en-US","el","or","sq","es-AR","sk","ne-NP","scn","son","gn","sl","uk","meh","zh-TW","as","pt-BR","ach","ckb","nn-NO","an","ast","ur","lo","da","ga-IE","nb-NO","gv","ro","zh-CN","hr","bn","ko","hye","hi-IN","mr","hsb","wo","pai","ks","lij","tl","km","hy-AM","crh","te","skr","bn-BD","en-GB","si","et","lv","xh","de","fi","is","es-MX","pl","kk","pt-PT","id","th","fa","ka","cs","az","fr","tr","bg","eo","ia","be","gl","br","mix","kn","tg","ms","ixl","cak","ace","mk","mai","ff","ru","bn-IN","af","frp","es-ES","ja-JP-macos","lt","my","ja","sco","sr","ml","trs","fy-NL","xcl","sc","ca","en-CA","ta","uz","hu","dsb","cy","lg"] App Locales: ["en-US","en-GB","en-CA"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

print_printer: Mozilla Save to PDF print.more-settings.open: true print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_duplex: 0 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_ignore_unwriteable_margins: false print.printer_Adobe_PDF.print_in_color: false print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_height: 11 print.printer_Adobe_PDF.print_paper_id: 1 print.printer_Adobe_PDF.print_paper_size_unit: 0 print.printer_Adobe_PDF.print_paper_width: 8.5 print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 1 print.printer_Adobe_PDF.print_shrink_to_fit: true print.printer_Adobe_PDF.print_unwriteable_margin_bottom_twips: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left_twips: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right_twips: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top_twips: 0 print.printer_Canon_MF741C/743C_UFR_II.print_bgcolor: false print.printer_Canon_MF741C/743C_UFR_II.print_bgimages: false print.printer_Canon_MF741C/743C_UFR_II.print_duplex: 0 print.printer_Canon_MF741C/743C_UFR_II.print_footercenter: print.printer_Canon_MF741C/743C_UFR_II.print_footerleft: &PT print.printer_Canon_MF741C/743C_UFR_II.print_footerright: &D print.printer_Canon_MF741C/743C_UFR_II.print_headercenter: print.printer_Canon_MF741C/743C_UFR_II.print_headerleft: &T print.printer_Canon_MF741C/743C_UFR_II.print_headerright: &U print.printer_Canon_MF741C/743C_UFR_II.print_in_color: false print.printer_Canon_MF741C/743C_UFR_II.print_scaling: 1 print.printer_Canon_MF741C/743C_UFR_II.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_bgcolor: true print.printer_Microsoft_Print_to_PDF.print_bgimages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_scaling: 0.74 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: false print.printer_Mozilla_Save_to_PDF.print_bgcolor: true print.printer_Mozilla_Save_to_PDF.print_bgimages: true print.printer_Mozilla_Save_to_PDF.print_footercenter: print.printer_Mozilla_Save_to_PDF.print_footerleft: &PT print.printer_Mozilla_Save_to_PDF.print_footerright: &D print.printer_Mozilla_Save_to_PDF.print_headercenter: print.printer_Mozilla_Save_to_PDF.print_headerleft: &T print.printer_Mozilla_Save_to_PDF.print_headerright: &U print.printer_Mozilla_Save_to_PDF.print_orientation: 0 print.printer_Mozilla_Save_to_PDF.print_paper_height: 11 print.printer_Mozilla_Save_to_PDF.print_paper_id: na_letter print.printer_Mozilla_Save_to_PDF.print_paper_size_unit: 0 print.printer_Mozilla_Save_to_PDF.print_paper_width: 8.5 print.printer_Mozilla_Save_to_PDF.print_scaling: 1 print.printer_Mozilla_Save_to_PDF.print_shrink_to_fit: true print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_bottom_twips: 0 print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_left_twips: 0 print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_right_twips: 0 print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_top_twips: 0

Content Analysis (DLP)

Active: false Connected to Agent: Agent Path: Agent Failed Signature Verification: Request Count:

I've never blocked images from loading (and I did check my settings and they haven't changed) but now many of my emails now have all images blocked just showing empty squares where the images should be. What happened?

Greetings! I read everywhere that we must install the Lightning add-on to use the calendar feature in Thunderbird. But when I search for this add-on, I get a bazillion options, none of which appears Lightning. There is something called Lightning Calendar Tabs that keeps coming up. Is this it? Doesn't seem so.

Where can one download/install the Lightning add-on?

Thank you.

When sending an email using the keyboard shortcut, the settings tell me that I can set TB to give me a confirmation prompt. Why can't I get a confirmation prompt when using the Send button? Is there any way to make TB do that?

I set TB to run a spell check before sending, and that gives me an opportunity to cancel the Send operation. But it only works if the email contains a misspelling.

Thank you.

For the past few days, I have been having problems with using Google apps and websites on Firefox. Gmail is very buggy, often not allowing me to search past emails, restarting on its own, and generally being very unstable. I've also experienced problems with Google Maps and Drive. These problems are not happening on other browsers like Microsoft Edge. I have tried clearing my cache/cookies, and using troubleshooting mode, but that did not solve the issues. I use Google a lot, so I will need to turn to another browser if I can't get this fixed. I've used Firefox for years and would love to continue to do so if there is some way to address this issue.

Being in a rush after a botched TB update from v120 to 140.0esr, and missing disk backups, I reinstalled v102 and recreated two of my four email provider accounts in TB 102. Now. I'd like to try the update again this way: 1. export the few messages downloaded to the reinstalled v102 2. Completely delete v102 and any traces of TB on my C: disk (Program Files folder, user account folders, registry...) 3. Install the latest version (143 as I write this) 4. Copy and set as default (or import?) a two-weeks old disk backup of the old TB v102 profile into v143 without anything missing:

   - Four email accounts
   - All the messages in all the mailbox folders (received, sent, drafts, etc.) of these accounts
   - The complete archives folders structure and content
   - All the other folders I created as direct children of the email accounts in the TB "Folders" outline and their contents
   - one RSS feeds account and its settings
   - ~40 RSS feeds subscriptions and their settings

5. Import the recent messages from step 1 into the corresponding TB accounts.

Is that the correct way to do this?

I'm wondering about a few things:

   - Best email export format for later import?
   - Will the restored email accounts automagically reconnect to the provider accounts? I may have changed the format of one of them from Imap to pop3, and the server handled it very well, but it would be Imap again in TB after restoring the disk backup...
   - Why is v140 the only one with ESR in its name and not the following ones? I was on ESR when I froze 102 and blocked updates)
   - Is the Sqlite DB part ot the TB account file structure, and is it carried over when moving or duplicating that account?
   - Has the TB account folder and/or the Sqlite DB changed format between v102 and v143?

P.S. the email account for this post is among the inactive ones at the moment!

When trying to add my outlook.com email account to Thunderbird 143.0.1, using the instructions at https://support.mozilla.org/en-US/kb/thunderbird-and-exchange, I get an "Exchange auth error." I'm able to add the account manually using imap, but I want to use Exchange so I can access my outlook.com calendar and contact when TB is updated to include them.

Posted this in Google Play Store reviews and was told to post here:

Frustrated with latest update to the download UI. When you save an image for example, the Download Progress and Download Complete pop-up can be swiped away to hide the pop-up before it naturally fades, but the area of the screen it occupied remains uninteractable for a period of time anyway. If you try to tap anything in that area, or swipe to scroll a page by starting the swipe in that area, nothing will happen. It's as if the pop-up is still there, just not visually. Hoping this gets fixed.

Additionally, it seems awkwardly difficult to swipe away the pop-up as well, requiring almost an entire screen width of swipe to make it properly disappear.

On Sunday October 5, 2025 I began experiencing an issue with gocomics.com. I thought it was a temporary one that would resolve itself. Monday morning it was still happening. I contacted GC thinking the issue was on their end. They were unable to replicate it. They asked me to try to go to the site using the private window on FF. I was able to access it just fine. Therefore, we know it is not GC. I was also able to get to their page on Chrome.

I tried again on Tuesday. Same issues. I had already read on some forums where others were getting the same loop that I am: https://amub2c.b2clogin.com/amub2c.onmicrosoft.com/B2C_1A_GC_SIGNINSIGNOUT_POLICIES/oauth2/v2.0/logout?post_logout_redirect_uri=https://www.gocomics.com

It was suggested to try refreshing FF. I did that. Didn’t work. Gave up again for the day.

This morning, I tried uninstalling FF. Didn’t work. What else is there left for me to try?

I HAVE TRIED TO FIND A STREAMLINED WAY TO DELETE MULTIPLE DUPLICATE BOOKMARKS (UNINTENTIONALLY CREATED BY AN OLDER FIREFOX BOOKMARKS IMPORT). BUT I HAVEN'T FOUND ANYTHING THAT WORKS. USING BOOKMARK MANAGER IS FAR TOO TEDIOUS AND TIME-CONSUMING. AND AN EXTENSION ADD-ON I TRIED CREATED EVEN MORE PROBLEMS. I NEED HELP!!