Bookmarks and History, GONE!

As of yesterday, Oct. 14, 2025, everything in my Firefox Bookmarks and History is gone. This is the message displayed: "The bookmarks and history system will not be funct… (ebele ya kotanga)

As of yesterday, Oct. 14, 2025, everything in my Firefox Bookmarks and History is gone. This is the message displayed: "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." I have tried to recover them by different suggested means, but it would appear there is NOTHING to recover. Everything in Bookmarks says EMPTY, and I can no longer save any new Bookmarks, it just not allowed. How and why did this happen, and what am I supposed to do? I had hundreds of things Bookmarked, many of them were important to how I run my business, and now are seemingly all gone. This is very upsetting and would appreciate Mozilla getting this straighten out. I need and explanation and resolution.

Asked by halaphoto bangonga 12 eleki

Last reply by halaphoto bangonga 11 eleki

Bookmarks toolbar

How can I bring my bookmark toolbar back? It is on my Eset firefox page, but not on my firefox page. I'm running out of ways to get my bookmark pages back. Yes, I upda… (ebele ya kotanga)

How can I bring my bookmark toolbar back? It is on my Eset firefox page, but not on my firefox page. I'm running out of ways to get my bookmark pages back. Yes, I updated to Windows 11, now, I'm thinking that was a bad mistake. Help??? Thank you. Linda

Asked by Grammaof4 bangonga 23 eleki

Last reply by Grammaof4 bangonga 11 eleki

subfolder

subfolder will not be shown, but they are listed in my profile structure / problem appeared after compressing

Asked by crX bangonga 11 eleki

installation

Bonjour, J'ai essayé à plusieurs reprises d'installer Thunderbird (a chaque fois 1 don est requis) mais à chaque fois le même message s'affiche : "Le profil Thunderb… (ebele ya kotanga)

Bonjour, J'ai essayé à plusieurs reprises d'installer Thunderbird (a chaque fois 1 don est requis) mais à chaque fois le même message s'affiche : "Le profil Thunderbird ne peut être chargé. Il est peut-être manquant ou inaccessible". Une première fois l'installation avait fonctionné mas j'ai essayé de modifier le profil afin qu'ils puissent reprendre le carnet existant sur mon ancien ordinateur. Aujourd'hui je suis bloqué. Avez vous 1 solution à me proposer ? Merci

Asked by jcleon bangonga 13 eleki

Firefox Syncing requires me to log in again every few days

On my windows 11 machine, Firefox requires me to re-log into my Mozilla account every few days (there is a yellow triangle on the Account extension, which when clicked, … (ebele ya kotanga)

On my windows 11 machine, Firefox requires me to re-log into my Mozilla account every few days (there is a yellow triangle on the Account extension, which when clicked, has me to log into my Mozilla account). I have tried several troubleshooting steps:

1) Create a new profile and set it as the default profile 2) Completely uninstall and reinstall Firefox using the steps in the following article, including removing user data. https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

I'm using Firefox on a Mac and my iPhone and I don't experience this issue. I am logged into my account on both devices.

Thanks,

Paolo

Asked by barolatromana bangonga 13 eleki

Thunderbird won't start after Windows 11 KB5065797 update overnight

It appears Windows 11 KB5065797 broke my Thunderbird. It will not start normally nor will it start in safe mode. - I've updated to latest version 144.0 - I've tried sta… (ebele ya kotanga)

It appears Windows 11 KB5065797 broke my Thunderbird. It will not start normally nor will it start in safe mode.

- I've updated to latest version 144.0 - I've tried starting in safe mode - I've tried running as administrator - Thunderbird shows in Processes, and displays suspended randomly - I've restarted Windows - I've cleared cache under users\x\appdata\local\thunderbird\profiles\x\cache2\entries\

Asked by extremist bangonga 17 eleki

Last reply by extremist bangonga 13 eleki

Firefox switching out from picture-on-picture mode on every advertising cutting the flow

while watching YouTube in direct mode ... F revert back to normal mode every time new advertisement cut into the flow I have to reselect picture-in-picture mode. Will wor… (ebele ya kotanga)

while watching YouTube in direct mode ... F revert back to normal mode every time new advertisement cut into the flow I have to reselect picture-in-picture mode. Will work reliably till new advertisement

Asked by pturgeon881 bangonga 14 eleki

Thunderbird very slow to send emails (Fedora) starting with 143.0. 142.0 and 140esr do not have this problem.

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent imme… (ebele ya kotanga)

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent immediatly but after around 10 mails, I have very slow response (varies from 5 sec to more than 1 minute and sometimes timeout). Usually quitting TB solves the problem but this is very annoying. I went back to 140LTS and sems to have no longer this problem. This was tested on many diffrent networks. I am running under Fedora release 42

Thanks

Asked by mouthuy poso 1 eleki

Last reply by mouthuy bangonga 15 eleki

Firefox is broken, I can't even use it to get on support

This morning, Firefox updated automatically to Firefox 144. However, this update completely broke Firefox; every tab crashed, and I couldn't even use Firefox to get to t… (ebele ya kotanga)

This morning, Firefox updated automatically to Firefox 144. However, this update completely broke Firefox; every tab crashed, and I couldn't even use Firefox to get to this help site.

Edition Windows 10 Enterprise Version 22H2 Installed on ‎03/‎25/‎2022 OS Build 19045.6332

Changing my OS is not an option for me; those decisions are made far, far away. I was allowed to use Firefox instead of Chrome. Sadly, I have to switch over to Chrome today in order to work.  :(

I have added a couple of screenshots.

I am moving over to Chrome to do some work.

Thanks for any help, B

Asked by B Step bangonga 14 eleki

Multiple homepages now results in multiple windows opening on launch?

I have WhatsApp Web pinned as a tab in Firefox, and other than that I also have a home page. Normally when I launched Firefox, only one window would open and it would hav… (ebele ya kotanga)

I have WhatsApp Web pinned as a tab in Firefox, and other than that I also have a home page. Normally when I launched Firefox, only one window would open and it would have both the pinned whatsapp tab and the homepage in another tab.

Since today, now when I launch Firefox it opens two separate windows. One window only contains the pinned WhatsApp Web tab, and the other window contains the home page.

How can I make it so that when I launch Firefox only one window opens that contains both tabs? Please don't tell me this option has been inadvertently removed.... Thanks.

Asked by dkoehorst94 bangonga 14 eleki

ahram

I can't open https://english.ahram.org.eg and https://gate.ahram.org.eg/ Someone knows why? Maybe it has something to do with the last update. I think I could open them s… (ebele ya kotanga)

I can't open https://english.ahram.org.eg and https://gate.ahram.org.eg/ Someone knows why? Maybe it has something to do with the last update. I think I could open them some time ago. Thanks!

Asked by dolinalima mikolo 6 mileki

Last reply by dolinalima bangonga 15 eleki

Youtube Videos are Really Laggy

https://share.firefox.dev/4n9AQMN I seem to get really high CPU and memory usage only when I run youtube on Firefox. This issue never happened before. How can I fix this… (ebele ya kotanga)

https://share.firefox.dev/4n9AQMN

I seem to get really high CPU and memory usage only when I run youtube on Firefox. This issue never happened before. How can I fix this?

Asked by hiroshiwang2004 bangonga 15 eleki

Bookmarks - huge number of duplicated and different folders with the duplicates

Just moved to W11 - initially I had to resolve the bookmarks functional error message - done, but I seem to have a long list of items suggesting many bookmark folders - w… (ebele ya kotanga)

Just moved to W11 - initially I had to resolve the bookmarks functional error message - done, but I seem to have a long list of items suggesting many bookmark folders - with items that were just links to sites I had been on - and the original bookmarks folder I had created does not now appear?

Following help on here re bookmarks and history system non functionality - I have renamed files and deleted files such as favicons.sqlite etc etc - but that has not resolved any issues.

Not sure that explains it - hope you can help.

Asked by ampm365 bangonga 17 eleki

Last reply by ampm365 bangonga 16 eleki

Gmail not being Popped after 10/10/25

HI and thanks for any help.. I am Popping my gmail and several other non-google accounts. It has worked for years but now I can't pop any gmail after 10/10/25. The mail i… (ebele ya kotanga)

HI and thanks for any help.. I am Popping my gmail and several other non-google accounts. It has worked for years but now I can't pop any gmail after 10/10/25. The mail is there when I go to the gmail web page. It is trying to Pop it cause I can see the message on Thunderbird "there are no messages to download" from that account. I checked and there are no filters. I did a test email. It shows up in gmail but won't pop to my PC. all the other non-gmail accounts are working fine with new messages coming in. I checked all the subfolders and nothing there since 10/10. Any ideas? Thanks. Kevin Brand

Asked by kevinfbrand bangonga 16 eleki

Duplicate folders. How to delete them without losing messages.

Hello. I accidentally made multiple copies of one folder and some of its nested folders. I can't move them back because the copy was already found in the main file. How d… (ebele ya kotanga)

Hello. I accidentally made multiple copies of one folder and some of its nested folders. I can't move them back because the copy was already found in the main file. How do I remove the duplicates?

Asked by VladimirRedSoft bangonga 17 eleki

adding new account with proton mail didn't work

I tried to add a new account with PROTON mail and it didn't accept it. Can it be done? Is there a problem? The goal is to have 2 accounts and not just one. Can you fi… (ebele ya kotanga)

I tried to add a new account with PROTON mail and it didn't accept it. Can it be done? Is there a problem? The goal is to have 2 accounts and not just one. Can you fix it?

Asked by Trevor Apple Cherry Larson bangonga 17 eleki