Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Using Firefox 18.0. My add-ons have all disappeared.

  • 5 biyano
  • 2 eza na bankokoso oyo
  • 22 views
  • Eyano yasuka ya cor-el

more options

My add-ons have all disappeared. Tools>add-ons>Get Add-ons they will not load. Just get a continuous ‘loading’. My extensions are empty. I only really remember having McAfee Site Advisor but I could have had more. I use it daily. Tried previous solutions from https://support.mozilla.org/en-US/questions/1058393. Site Advisor is not there in any folder. Thank you.

My add-ons have all disappeared. Tools>add-ons>Get Add-ons they will not load. Just get a continuous ‘loading’. My extensions are empty. I only really remember having McAfee Site Advisor but I could have had more. I use it daily. Tried previous solutions from https://support.mozilla.org/en-US/questions/1058393. Site Advisor is not there in any folder. Thank you.
Bafoto sur écran jointes

Ezalaki modifié na Marvin28

Solution eye eponami

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.json file.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (5)

more options

Solution eye oponami

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.json file.

more options

hi Marvin28, sorry but firefox 18 is horribly outdated & insecure...

please start by updating firefox to the latest version (that's firefox 41.0.1 at the moment)!

more options
more options

Thank you all for the replies. Thank you cor-el I deleted 2 files you suggested extensions.json & extensions.sqlite but couldn't find extensions.ini. However went to extensions & they loaded in immediately. I think I have some baddies on my PC. Now Firefox says that Siteadvisor is incompatible. Also the REMOVE button is gone across from it.

Regarding updating – I have always liked the ability to turn off JavaScript & and disable all cookies. I did try it a few months but did not like the newer features, the look and the way you disable java. I may try the newest again if I can’t get Siteadvisor to work.

more options

Java and JavaScript are different languages. To avoid confusion, see:

The check boxes to enable/disable JavaScript and load images automatically have been removed from "Options > Content".

You can look at an extension like this: