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I bought the annual subscription to Mozilla VPN and found that it wouldn't install. This Mac runs Sierra, version 10, I don't need VPN on my newer Mac.

How do I submit for a refund?

Thanks, Erik

Hello, I just bought a yearly plan of the Mozilla VPN and would like to use it in a docker container using gluetun. However, I'm not able to find where can I see the connection information. Is there a way to obtain the VPN tunnel information to configure my VPN over it? Thank you.

Hi all,

I installed Thunderbird a few months ago to transfer emails from an email account that is about to be shut down to my Google email account.

I now want to uninstall Thunderbird (and delete all its files from my computer, including emails) but am worried my Google emails will also get deleted (e.g., due to syncing?) in this process.

I would have loved to keep Thunderbird installed but, due to my personal laptop being unavailable when this email transfer began a few months ago, I had to install Thunderbird on my work laptop instead, and I do not want Thunderbird to stay on my work laptop anymore (my employer allows employees to install any software but I will feel better if I just delete Thunderbird from the work laptop at this point).

Please advise, thanks.

I am using the current version of Bazzite. When I run Mozilla VPN, I just get a blank window for a few seconds, then it asks if I want to force quit. Uninstalling and reinstalling, and restarting my PC, do not seem to help.

I recently reinstalled Bazzite on this PC, and Mozilla VPN was working on my previous install.

Moving Thunderbird to a different computer. Email provider, email address and passwords are the same. Thunderbird setup thinks I'm a new user, which I'm not. How do I solve this issue. [edited email from community support forum]

Dear reader,

I wanted to completely removed Firefox because i had some issues. Instead om removing I probably refreshed FF.

Can somebody help with?

1. How to remove old FF data which is placed on my desktop and blocked for removal by admin rights. 2. How to completely remove FF without leaving any data (profiles, extensions)

I have tried to find this answers in the help sections but I was not able to find the solution for my situation.

Thanks in advance. With kind regards,

Ilco

duplicate of /questions/1588673 thread

In attempting to download Firefox to my Apple iPad, i instead get routed to Microsoft "X." How can i block "X" ?

Goal: I have outlook on a windows 10 desktop with many .pst files I want to keep (emails in folders and contacts)/import into TB. I want to set up Thunderbird on a new laptop PC and use TB instead of Outlook.

I'm setting up Thunderbird first on my desktop but I don’t know how to import the outlook files – one Q&A answer says first install an older version of TB that can do the outlook import (I started this and it couldn’t find my account so I got stuck); another Q&A answer says the outlook files have to be ‘offered’ to Thunderbird and may or may not be.

Can I have human help? I’m happy to pay. Otherwise I don’t think I can figure it out and I’ll just stick with Outlook. I see someone else switched to TB and then went back to Outlook. Hmmm. I wonder why?

Thank you so much. It sure seems like a great product you offer but it's overwhelming figuring out how to get there from here.

I just downloaded the latest FF having had an old account. Working fine but I continually get a message that I am on windows 10, which is wrong. I am on Windows 11. The message has worn out its welcome. Is there a way to fix this.

duplicate of /questions/1588673 thread

In attempting to download Firefox to my Apple iPad, i instead get routed to Microsoft "X." How can i block "X" ?

I read the instructions on moving my profile to a new computer. The hitch is that on my current, Windows 10 computer, I’m apparently using a 32-bit version of Thunderbird. I only discovered this when I updated it (through Help) and saw that it updated to a December, 2024, 32-bit release. The transfer instructions state that there may be a problem if I try to use a Thunderbird profile from one version to a different version. To prevent that possibility, I either have to update my Windows 10 Thunderbird to the latest, 64-bit release, or specify the 32-bit install on Windows 11. Problem is, I don’t know whether or how I can update Windows 10 computer to latest Thunderbird 64-bit version. Can I? If not, will Windows 11 run a 32-bit release? Suggestions?