Aloha. I'm helping a friend with setting up a new Windows 11 PC, and cannot get Thunderbird to connect to Spectrum's servers. I spent an hour on the phone with Spectrum s… (자세히 살펴보기)
Aloha. I'm helping a friend with setting up a new Windows 11 PC, and cannot get Thunderbird to connect to Spectrum's servers. I spent an hour on the phone with Spectrum support and they just gave up and said it must be an issue with Thunderbird. Here are the details:
- Brand new Dell 24 All-in-One EC24250
- Windows 11 25H2 plus all additional fixes.
- All Dell drivers updated.
- Thunderbird V155.0 64-bit
If I click on 'Get Messages' after a while I get: "Connection to server mail.twc.com timed out". I've gone into the config editor and changed mailnews.tcptimeout from 100 to 500 and still get the error.
In the Account Settings | Server Settings | Test server connection I get: An error occurred connecting to mail.twc.com:993.
I've tried this with both setting up a brand new account in Thunderbird, and also via copying the 'Thunderbird' folder from %appdata%\roaming from her old machine.
Email configuration (from Spectrum).
IMAP Settings
Server name: mail.twc.com
Port: 993
user name: abcd@hawaii.rr.com
Connection Security: SSL/TLS
Authentication method: Normal password
SMTP settings
Server Name: mail.twc.com
Port 587
Connection Security: STARTTLS
Authentication method: Normal password
Can anyone help me troubleshoot this scenario?
Mahalo, Harry Z