태그된 질문 보이기: 모든 질문 보이기

Lost access to 2FA device and backups codes

I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/wh… (자세히 살펴보기)

I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication]] invalid.

Any idea how I can contact Mozilla to restore access or delete my account to recreate it again? Cannot find an e-mail address to create a ticket :( I don't want to use custom e-mail domain for Firefox account.

Thanks!

Asked by pavlo3 11시간 전

Last reply by cor-el 4시간 전

Using Peacock App in Firefox Browser

Using Peacock App in Firefox Browser I've downloaded Firefox as a browser so I can access Peacock as was suggested on my Peacock app. How or where do I find the Firefox … (자세히 살펴보기)

Using Peacock App in Firefox Browser

I've downloaded Firefox as a browser so I can access Peacock as was suggested on my Peacock app. How or where do I find the Firefox icon to to use Peacock and watch TV etc.

Thanks

Asked by sharlene.woodruff2020 22시간 전

Last reply by Dropa 6시간 전

Firefox Sync - Is it a Backup service or Not?

I always thought Firefox Sync was kind of a backup service. Today I was disappointed to learn that Firefox Sync cannot be trusted as a backup service. A search for “firef… (자세히 살펴보기)

I always thought Firefox Sync was kind of a backup service. Today I was disappointed to learn that Firefox Sync cannot be trusted as a backup service.

A search for “firefox sync” finds 2,929 results in Community Discussion Only.

As late as 2/2/23, Top 10 Contributor Paul says: https://support.mozilla.org/en-US/questions/1404105#answer-1563509

“It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device... The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.”

I looked through all the Mozilla Help Articles I could find about Firefox Sync. Not one of them mentions that Firefox Sync should not be relied upon as a backup service.

Then I found this blog searching Google: “The Future of Sync”. https://blog.mozilla.org/services/2020/09/15/the-future-of-sync/

In the blog, JR Conlin says, among other things: “A New Hope Service: A lot of folks expected it to be a Backup service. The good news is, now it is a backup service. Sync is more reliable now.”

JR Conlin posted the above blog in Sept 2020. Is there anyone who can comment on JR Conlin’s statement or the progress of his and his team’s work?

Thank You to all volunteers.

Asked by Stone 15시간 전

Last reply by Paul 12시간 전

Firefox Crashed and synced to bookmarks from months ago

My windows firefox crashed and once it opened up it synced to my bookmarks from months ago. I tried restoring the last backup, but the only backup on my windows after the… (자세히 살펴보기)

My windows firefox crashed and once it opened up it synced to my bookmarks from months ago.

I tried restoring the last backup, but the only backup on my windows after the crash was one with no bookmarks that came up after the crash

Asked by Yashwin 1일 전

  • 해결된 질문

"Send tab to device" only shows 4 most recent devices

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way … (자세히 살펴보기)

When using "send tab to device", the submenu previously showed all synced devices, in my case, more than 10 devices. Recently it only shows 4 devices and there is no way to access the other ones. Is this broken or is it a recent change? If so, can I revert the behavior with a preference?

Under "manage devices", I still see all of my synced devices, they just don't show up in the "send to device" submenu.

Asked by Darren 6일 전

Answered by jonzn4SUSE 5일 전

Logins and passwords not transferring to second computer even though sync is enabled.

Good morning, I have 3 devices connected to my Firefox account: a Windows 10 desktop, a Windows 11 laptop, and an iPhone 13. I have sync enabled on all 3 devices. My desk… (자세히 살펴보기)

Good morning,

I have 3 devices connected to my Firefox account: a Windows 10 desktop, a Windows 11 laptop, and an iPhone 13. I have sync enabled on all 3 devices. My desktop shows 217 logins and paswords, but my iPhone and Windows 11 laptop (ASUS Zenbook) only show 47. No matter what I do, I cannot get all the passwords to sync from my desktop, to the other two devices. I've logged out and back in, disabled and enabled syncing, manually synced, but still nothing.

Is there something else that I'm missing or not doing that I should be?

Thanks in advance.

Asked by Dave 1일 전

Last reply by Dropa 1일 전

  • 해결된 질문

Firefox does not sync

Hi, I create an account to sync Bookmarks, Passwords, Add-ons, History etc from one computer to an other. I successfully created the account, verify mails, checkbox all f… (자세히 살펴보기)

Hi, I create an account to sync Bookmarks, Passwords, Add-ons, History etc from one computer to an other. I successfully created the account, verify mails, checkbox all features to sync in settings, and click on "sync' multiple times. But nothing is synced on my new computer. On the log I saw (about:sync-log):ab

    1. On new computer side

1674839909897 FirefoxAccounts ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined 1674839909897 FirefoxAccounts ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.jsm:1561:18) JS Stack trace: _error@FxAccounts.jsm:1561:18


1675070999227 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_ABORT\" nsresult: \"0x80004004 (NS_ERROR_ABORT)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 491\" data: no]"}

    1. On previous computer side

Sync.ErrorHandler ERROR Sync encountered a login error Sync.Service DEBUG Not syncing:login returned false

Can you help me please ? Mrs RICHTER

Asked by Cannelle 6일 전

Answered by Cannelle 4일 전

Error 500 on Mull and Desktop using Arkenfox user.js

I cant login to my firefox account on both devices anymore since a recent update. I use the Arkenfox user.js on Desktop and Mull on Android. sync still works, even though… (자세히 살펴보기)

I cant login to my firefox account on both devices anymore since a recent update.

I use the Arkenfox user.js on Desktop and Mull on Android.

sync still works, even though I cant login to my account.

Firefox 109.0 on Linux, Flatpak version.

Mull newest update from F-Droid based on 109.1.1 (nightly)

Asked by Person 1일 전

Last reply by Paul 1일 전

restoring sync saved password info

Hello, I accidentally remove all saved login information and all data remove form my firefox account. Now I can't login into one of my student email address which passwo… (자세히 살펴보기)

Hello,

I accidentally remove all saved login information and all data remove form my firefox account. Now I can't login into one of my student email address which password changed with firefox auto generated password. Is there way to restore previous sync information ?

Asked by blur 1일 전

Last reply by rayvermey 1일 전

Recover bookmarks after password change.

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this p… (자세히 살펴보기)

Good morning, some time ago I had to recover my password and lost my synced bookmarks. I really want to recover these bookmarks and I am asking for help in solving this problem.

Asked by tms74 3일 전

Last reply by Dropa 2일 전

I cant get a email from the company with the code on my new widows pc to get info from my account

I can't get a email with the code for this new 11 windows pc. Driving me nuts. I was trying to see and look to see if they block some companies to send a email. Not sure… (자세히 살펴보기)

I can't get a email with the code for this new 11 windows pc. Driving me nuts. I was trying to see and look to see if they block some companies to send a email. Not sure y u need the code anyways. We all know windows lies and hates any company like this one. They give enough warnings to the b s. Please try a email me with a code to get around this trash from windows. I can't figure this out. Making me mad. I only use this browser for tons of years. This code thing was a bad idea.

Asked by Roes 2일 전

Last reply by Dropa 2일 전

login on 2nd computer

I'm trying to sync on my new laptop running windows 11. Firefox says my password is not correct but it is. My desktop that I use most often is running windows 10(can't up… (자세히 살펴보기)

I'm trying to sync on my new laptop running windows 11. Firefox says my password is not correct but it is. My desktop that I use most often is running windows 10(can't upgrade to 11). Help!

Asked by joaniefl 2일 전

Last reply by Dropa 2일 전

  • 해결된 질문

Sync is not appearing in settings

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to dis… (자세히 살펴보기)

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to disappear. Can you help me? Thanks!!

Asked by wherewell 3일 전

Answered by TyDraniu 3일 전

Need bookmarks from old account, forgotten password and no recovery keys and cannot afford to lose the bookmarks

Hi I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have a… (자세히 살펴보기)

Hi

I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have a recovery key.

Is there any way for me to recover those bookmarks without having them deleted by reseting the password??

Thank you!

Asked by maazsadiq5 3일 전

Last reply by Dropa 3일 전

Saved Logins won't sync to new device.

I recently transferred to Linux operating system, and when I login to firefox, and press sync, my saved logins aren't there. I've tried to log out then log back in, resta… (자세히 살펴보기)

I recently transferred to Linux operating system, and when I login to firefox, and press sync, my saved logins aren't there. I've tried to log out then log back in, restarted the app several times, but won't show anything!

Before I transferred to Linux I was using Windows, and I made sure that the sync worked before transferring, so I tested the sync on a portable version of Firefox, and I was successful in syncing my saved logins.

But now it doesn't work, and I cannot see any of my passwords or logins, there is only 1 saved login which is locally stored, which was there before I logged into my account on Firefox.

Asked by au58790 3일 전

Last reply by Dropa 3일 전

Firefox Sync failed - is there a way to retrieve an older version?

Hello, I am in a dreadful situation. I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with oth… (자세히 살펴보기)

Hello, I am in a dreadful situation.

I needed to format my PC, changing OS from Windows 10 to Windows 11. I have backed up my Mozilla profile just in case, along with other things.

Long story short - my backup failed. I thought that shouldn't be that much of a problem, as there's Firefox Sync. After getting the new OS, logging in to Firefox Accounts, syncing... nothing. It synced with the current state (so brand new browser) and didn't import anything. Bookmarks or history, which are very important to me. Currently, I have no way of retrieving them.

Is there a way to get Firefox Sync to Sync with what was saved some time ago? Literally anything before February 1st will work for me. I am very dependent on my browsers, Chrome synced perfectly fine, Firefox didn't.

I cannot find any relevant information on this topic, is there any chance of getting help here?

Asked by Pemunio 3일 전

Last reply by Paul 3일 전

cant create an account age restriction

when creating an account, i simply typed in my age (21), but something went wrong and i ended up w a message that my age is too small and that its impossible to create an… (자세히 살펴보기)

when creating an account, i simply typed in my age (21), but something went wrong and i ended up w a message that my age is too small and that its impossible to create an account. hilariously enough, i managed to repeat the process and successfully log in w chrome, but i cant figure out how to solve this issue within firefox itself. basically closing and reopening it wont work cuz i still get same age too small page

Asked by rinrina 4일 전

Last reply by willjoe24421 4일 전

  • 해결된 질문

I Save HTML documents containing Bulleted items (lists) from Firefox. When the saved documents are opened with Firefox, the bulletsb are missing, but when opened with MsEdge they are there?

'I Save HTML documents containing Bulleted items (lists) from Firefox. When the saved documents are opened with Firefox, the bulletsb are missing, but when opened with Ms… (자세히 살펴보기)

'I Save HTML documents containing Bulleted items (lists) from Firefox. When the saved documents are opened with Firefox, the bulletsb are missing, but when opened with MsEdge they are there. Clearly the Saved File has the Bullet markers embedded (even if not identical to the original), so why can't Firefox show them? The particular files that I Save locally are "LibreOffice Release Notes" '

Asked by narrawa.bl 4일 전

Answered by jscher2000 - Support Volunteer 4일 전