모든 제품 커뮤니티 포럼

All of a sudden for the past few weeks or so, I keep getting the message in the attached screenshot when entering words in the search bar and clicking on Google. This never happened before in all the years I've been doing this, so what's up with it and can it be fixed? Thanks.

I have recently re-installed Firefox version 140.0.2 (64 bit) following a crash and have been reconfiguring it to my requirements. I have the bookmarks drop down menu on the left of my screen but would really like it on the right hand side. I have searched the various on line articles but can only find a solution going back to 2019 which suggests that there is a small arrow next to the word Bookmarks at the top of the menu, but there is no such arrow on my version, only a X, which closes the drop down. I would have attached a screenshot, but the facility doesn't work on the drop down menu. :-)

Am I missing something here please or is this option no longer available?

Regards and TIA

Phil

I grew too used to the zebra striping pattern in my message list, but could not find a way of implementing it in Thunderbird settings. I'm using version 139.0.2 - aarch64.

I did try to use the code available in this forum, which involves creating a folder "chrome" in the user profile and then a file userChrome.css under it. I did turn on toolkit.legacyUserProfileCustomizations.stylesheets and understand this is not recommended, but it did not make any difference anyways.

Any pointer would be much appreciated.

When I try and open Firefox, a window pops up for a millisecond before going off my screen, and firefox doesnt open. This is extremely irritating as i downloaded firefox since I also cant open chrome. Is there a fix to this, I have restarted my computer and have uninstalled and reinstalled firefox.

Thanks, Nathan

Is it possible to view the contents of two tabs simultaneously? I have been in many situations where it would be very helpful to view two different web pages side-by-side to more easily make comparisons. Opening a new window and viewing them side-by-side is similar but being able to pick two tabs to view in one browser would be a lot faster and easier to control.

I'm running Windows 10 and recently switched from the ESR Channel version (128.11.1) to the Release Channel version (139.0.2) and, since then, have started having a problem where the unread email count displayed on the system tray icon and also the count on the Taskbar icon are no longer correct. Most incoming, unread emails aren't counted. This feature has always worked correctly for me previously, ever since I first installed Thunderbird several years ago. When I go into Thunderbird, the count of unread emails in whatever folder they're in is still correct, the problem is just with the counts on the taskbar and tray icons.

I'm not 100% sure, but I *think* it might be the case that emails which end up in the default "Inbox" folder are added to the counts, but those which are automatically allocated on arrival to other folders on the basis of filter rules aren't being added to the counts displayed on the icons. I have searched for others reporting the same issue and haven't been able to find anything, so it seems unlikely that it's a bug. I'd greatly appreciate any help in resolving this issue please.

Before upgrading to Firefox 140, I would always quickly switch between my default DuckDuckGo and alternative search options, like Wikipedia, using the up and down arrows. I would just type the search term in the address bar and then tap the down key a couple of times before pressing enter if I wanted to use a different search engine.

The new address bar no longer seems to offer this option. I see I can still select alternative search engines using the mouse, but pressing the down key no longer lets me select them.

Is it possible to re-enable this way of quickly switching between search engines using the keyboard?

Recently, my SENT file has not been keeping the email I send. Has anyone else had this problem? Can anyone suggest how or why this has started happening?

I count on being able to look and see that I have sent or replied.

Thanks for any help, Jerry

Secure Connection Failed

An error occurred during a connection to nrega.nic.in. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Hi everyone,

I'm on 140.0.2 / Win10

My current about:config:

browser.urlbar.trimHttps false browser.urlbar.trimURLs true browser.urlbar.untrimOnUserInteraction.featureGate false

I noticed the new https trimming, but when I double-click (e.g. to select a word in the URL) to copy or change a part, the https pops back, shifting where my cursor is relative to where it was, which is annoying for having to reposition the cursor.

Disabling `browser.urlbar.trimURLs` should make sense to revert to no-trimming, but it didn't work.

`browser.urlbar.untrimOnUserInteraction.featureGate` being false already shouldn't have caused the issue I described.

Many thanks in advance!

I have the most recent update and have been excited about tab groups, but it's still not working on mine. I thought the update would be available to all as of May 6, 2025. Is this happening to anyone else?

I hope Mozilla does not add another icon next to the address bar, otherwise it may not be possible to select the address... Do you know a way to edit these icons so they get out of the way? I would't mind disabling translation (not used) or share (accessible via main menu) and the spacing on the icons could use some work too

Hope someone can resolve this "Thunderbird mystery" for me.

I just sent an email to 9 people. The message was a few paragraphs and would normally be 8.6 kb in size. (I know because I copied and pasted the body of the message into a "test" email, and TB showed 8.6 kb as the size.)

My message included an attachment of 58.0 kb in size. [It also included 3 links, but those shouldn't contribute more than a miniscule amount (just the actual letters in the link) to the size, right?]

Yet when I sent the message plus attachment (and copied myself), Thunderbird showed it as 5.3 MB (!) in size.

How can that be? Any help would be appreciated.

Andrew

I downloaded Thunderbird hoping to replace Office365 Outlook (classic). Installation went fine but when I attempt to download email from "mail.twc.com" nothing happens. No error message(s). When I tried to send a test message to a different email account did receive error:

"Sending of the message failed.

The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out.    
Try again."

I have double checked all of the TWC server settings and all settings are as specified by Spectrum:

SSL: on Protocol: POP Port: 993 Require Authentication: YES (using account pwd) In-bound & Out-bound servers: mail.twc.com SMTP settings same as POP except: Port: 587

Thunderbird troubleshooting file:

Application Basics

   Name: Thunderbird
   Version: 139.0.2
   Build ID: 20250606205843
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:139.0) Gecko/20100101 Thunderbird/139.0.2
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 15.8 GB
   Disk Space Available: 293 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.twc.com:993, SSL, passwordCleartext
     OUTGOING: , mail.twc.com:587, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.139.0.2.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: true
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     Location
     ID

       System theme — auto
       theme
       1.4.1
       true
       app-builtin
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Norton AntiVirus
     Antispyware:
     Firewall: Norton AntiVirus

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

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     WebGL 1 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon Pro WX 3100 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13018.2)
     WebGL 1 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
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     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon Pro WX 3100 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13018.2)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
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     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.5794)

     GPU #1
     Active: Yes
     Description: AMD Radeon Pro WX 3100
     Vendor ID: 0x1002
     Device ID: 0x6985
     Driver Version: 30.0.13018.2
     Driver Date: 9-7-2021
     Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
     Subsys ID: 0b0c1028
     RAM: 4096

     GPU #2
     Active: No
     Description: Intel(R) UHD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x3e92
     Driver Version: 30.0.100.9864
     Driver Date: 8-20-2021
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 08711028
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
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     Display0: 1920x1080@59Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0
     OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None VpSR=Not Supported VpAutoHDR=Not Supported
     SwapChainTearingSupport: Supported
     GPUProcessPid: 3884
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: disabled by default: Disabled by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled unless in Nightly, or Early Beta on Wi
     WINDOW_OCCLUSION: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: available by default
     REMOTE_CANVAS: available by defaultblocked by runtime: Disabled without Direct2D

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): ...

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       1 - DELL U2419H (AMD High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007\5&c62404&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers/Headphones (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10280871&REV_1000\4&38b12975&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Jack Mic (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10280871&REV_1000\4&38b12975&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Stereo Mix (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10280871&REV_1000\4&38b12975&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\jlles\AppData\Roaming\thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\jlles\AppData\Roaming\thunderbird\Profiles\g45o5h21.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\jlles\AppData\Roaming\thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   browser.search.region: US
   extensions.lastAppVersion: 139.0.2
   idle.lastDailyNotification: 1751035762
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   places.database.lastMaintenance: 1750891025
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1750891025
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.36
     4.36

     NSS
     3.111
     3.111

     NSSSMIME
     3.111
     3.111

     NSSSSL
     3.111
     3.111

     NSSUTIL
     3.111
     3.111

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\jlles\AppData\Local\thunderbird\Profiles\g45o5h21.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support page, which asks me to delete cookies and cache contents. Deleting those does not help.

Please help!

why just today is all my incoming emails coming to trasha nd not my in box in Thunderbird worked fine in the morning but i am not getting any mail in my in box it is all going to trash

when i try to reinstall using an older version I am currently. using 68.12.1 and itried reinstalling because windows said there is no app associated with this. i tried reinstalling 68.12.1 and i got the following message and lost my addresses and contacts. i also get this message see attachment. i do not want the newer version. how do i reinstall this version and not have to start from scratch

I am unable to get access to my Gmail accounts. Every time I select a bookmark link to Google email I get server time out error pages. I have looked at Windows 10(64) Firewall settings and I do not find anything blocking Firefox from accessing the internet(Inbound or Outbound Rules) are set to allow. NordVPN is not set to block any program or connection. I have never seen anything block access to Google.com or any related pages within Google. HELP Please!