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I have been successfully using Download Helper with windows 10 then suddenly it is not working, any suggestions?

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  • 최종 답변자: FredMcD

trezzsc
trezzsc
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I run Firefox on my HP laptop using Windows 10 and have been downloading videos using the Download Helper add on. It has worked fine then stopped about a week ago....then worked again for a day or two and now no longer works. What is going on and what can I do? I have checked and the add on is enabled.....I have restarted Firefox as well as the computer....any further ideas?

I run Firefox on my HP laptop using Windows 10 and have been downloading videos using the Download Helper add on. It has worked fine then stopped about a week ago....then worked again for a day or two and now no longer works. What is going on and what can I do? I have checked and the add on is enabled.....I have restarted Firefox as well as the computer....any further ideas?

모든 댓글 (2)

Paul
Paul
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Hi

I recommend you contact the independent developer of that add-on. They should be able to provide support and advice in respect of this issue.

FredMcD
FredMcD
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That is a good idea.

Also, Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button