Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

How do I keep my browser from crashing every time I use mozilla's add-on "Download Helper"?

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

E.S.Phoenix
E.S.Phoenix
more options

I've added the add-on "download helper" to my Mozilla Firefox browser, Mac OS X (Version 10.6.8), years ago and it's been doing its job of downloading from YouTube.com and performing well. However, for the past year or so, recently the browser crashes/freezes/doesn't respond every time I initiate a video download with the add-on. (The download window pops up, tries to start the download then freezes/crashes.) When this happens, I am reluctantly forced to close/quit the application every time without the download completing.

What could be the possible reason for this problem to occur ever time I use the add-on? Is there any simple way I can fix the problem so I can continue to use the add-on freely without any problems? Is there any way to prevent this problem from recurring in the future?

Any advice on the matter would be greatly appreciated. Thank you. Mozilla Firefox Version = 18.0.2 Download Helper Version = 4.9.12

I've added the add-on "download helper" to my Mozilla Firefox browser, Mac OS X (Version 10.6.8), years ago and it's been doing its job of downloading from YouTube.com and performing well. However, for the past year or so, recently the browser crashes/freezes/doesn't respond every time I initiate a video download with the add-on. (The download window pops up, tries to start the download then freezes/crashes.) When this happens, I am reluctantly forced to close/quit the application every time without the download completing. What could be the possible reason for this problem to occur ever time I use the add-on? Is there any simple way I can fix the problem so I can continue to use the add-on freely without any problems? Is there any way to prevent this problem from recurring in the future? Any advice on the matter would be greatly appreciated. Thank you. Mozilla Firefox Version = 18.0.2 Download Helper Version = 4.9.12

모든 댓글 (2)

user633449
user633449
more options

Download helper is not developed or maintained by Firefox. Please contact it's developers and in the meantime disable it or find an alternative.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may have a problem with the folder that the DH extension uses to save the files to.

You can try to set a different download folder via the preferences of the extension.