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Blank white areas or complete white/blank pages Firefox/Thunderbid

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  • 최종 답변자: MrSensible

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I have a brand new Dell 7352 Inspiron 13 model which came with Win 10 preinstalled. I was running Firefox and Thunderbird at the latest release levels. I noticed intermittent blank white areas or completely blank pages when switching from window to window, or after awakening from the screen saver. I use a password protected screen saver, and it may have been happening after the screen saver started and then was unlocked to return to active use. If I was able to find the refresh button on the page by rolling the cursor over the general area where it should be, and hitting it, it would sometimes restore the entire page. Some areas were still blanked out, on occasion, typically near the top of the page. Stopping and starting the applications would usually/always resolve the problem, for some period of time. I read another Mozilla support thread which described a problem similar to my problem, and there was some suggestion that the problem occurred at or around the release of Firefox V39, and that prior releases seemed more stable and didn't seem to exhibit this behavior. I have since backed off to a prior version and have had no problems since the version downgrade. I also back leveled Thunderbird to a much earlier version, and have not seen the blank white areas/pages behavior since. I have applied all Microsoft Windows updates and all the drivers are up to date, too. I'm posting this as an FYI - I'm also fine using the older versions for now, and will occasionally upgrade to current levels to see if the problem has been resolved.

I have a brand new Dell 7352 Inspiron 13 model which came with Win 10 preinstalled. I was running Firefox and Thunderbird at the latest release levels. I noticed intermittent blank white areas or completely blank pages when switching from window to window, or after awakening from the screen saver. I use a password protected screen saver, and it may have been happening after the screen saver started and then was unlocked to return to active use. If I was able to find the refresh button on the page by rolling the cursor over the general area where it should be, and hitting it, it would sometimes restore the entire page. Some areas were still blanked out, on occasion, typically near the top of the page. Stopping and starting the applications would usually/always resolve the problem, for some period of time. I read another Mozilla support thread which described a problem similar to my problem, and there was some suggestion that the problem occurred at or around the release of Firefox V39, and that prior releases seemed more stable and didn't seem to exhibit this behavior. I have since backed off to a prior version and have had no problems since the version downgrade. I also back leveled Thunderbird to a much earlier version, and have not seen the blank white areas/pages behavior since. I have applied all Microsoft Windows updates and all the drivers are up to date, too. I'm posting this as an FYI - I'm also fine using the older versions for now, and will occasionally upgrade to current levels to see if the problem has been resolved.

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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I tried the HWA toggle, as it was mentioned in the other threads related to my post. It made no difference. I have also verified all my drivers are up to date, per Dell, Microsoft, and through manually checking each driver, one at a time. I subscribe to Dell's email service to advise me when a newer driver is available for my machine. Thanks for your input, btw. :)

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