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Version 102.0 Some email messages are blank. Possible mail corruption.

  • 32 replies
  • 8 have this problem
  • 133 views
  • Last reply by Wayne Mery

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Hi,

I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine.

On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade.

I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account.

Thanks,

Mike

Hi, I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine. On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade. I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account. Thanks, Mike

Modified by Wayne Mery

All Replies (12)

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Version 102 COMPLETELY HOSED MY EMAIL.

It's demanding that I setup a new email account before it will allow me to do anything!

Meanwhile I have two dozen email accounts and thousands of emails THAT I CAN'T GET TO!

I've just spent a half hour trying to find a copy of version 92 - hoping that I can DUMP this POS and GET MY EMAIL BACK!!!!!!!

What the Hell, guys????????????

Why didn't this piece of crap pick up my old profiles file and use it, eh?

Alas, don't bother emailing me because VERSION 102 HOSED MY EMAIL!!!

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VERSION 102 hosed my email.

What NOW?

It demands that I setup a new email account and from what I read here my 2 dozen email accounts and thousands of emails may not be accessible any more anyway.

WHERE CAN I GET A COPY OF 92????

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From what you are describing, it seems like your TB is not recognizing your profile -- which would cause it to ask you to set up a new one. I would be more specific about exactly what you did to get to this point. You also might want to check what the profile manager is saying. Select the 3 bars in the upper right corner of TB, then Help>more troubleshooting information. Near the bottom of the first table that appears you can click on about:profiles. It should list any profiles TB recognizes. If more than one profile is listed, you might try switching to another one to see if that recovers what you missing. At any rate, more information about specifically what you did, the exact version of 102, etc. will help folks on this forum to give you assistance. The problems described in this thread seem to have been fixed by the versions of 102 at least from 102.1.xxx. At any rate, your emails should still be there on the servers.

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VERSION 102.2 has DESTROYED ME!!!

When it automatically updated on BOTH my laptop and desktop, I could no longer access my email profile - NO EMAILS and ALL of my 20 email account are GONE GONE GONE.

I tried updating with earlier version - doesn't work because 102.2 RUINED MY PROFILE.

I tried updating with 102.2 again and then IMPORTING my accounts and messages from profile and It's STILL demanding that I setup from start again.

WHAT THE HE!! DID YOU GUYS DO!!!! YOU'VE COMPLETELY HOSED ME!!!!!!

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PS: Don't bother emailing me with a solution = I CAN'T GET MY GD EMAIL!!!!

Although [edited email from public] @gmail.com still works on my phone...

I didn't see your response at first, my previous email details what happened. I'll add other steps here:

Getting ready to go on the road for a week. Copied my profile to an SSD USB Drive.

Had older version on my laptop - not sure which version - connected to profile, got new emails but NO message bodies would appear in the message window.

"Updated" Thunderbird and then email was hosed - got demand to enter new account.

Then the SAME thing happened on my desktop.

Now ALL of my profiles are screwed! I'm on the road so I don't have ANY email setup information.

Modified by James

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The TB team recently changed the settings so that that internal updating function would upgrade users to version 102.1.2. Previously, you only got version 102 (instead of the 91.xx series) if you specifically downloaded the new version from the website. Version 102 is a major upgrade and does change the profile folder. It seems like, for some reason, your TB install is not recognizing the folder as changed. This will likely require some work from the development team to track down. Perhaps something is not working with the internal upgrade function. One user reported that he simply downloaded the full install file for version 102.1.2 from the website and reinstalled it, and it then worked fine. You might try that.

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Thanks for the quick answer.

I downloaded a complete install for 102.1.2 TODAY and installed it on my laptop.

Then I ran the import from my old profile. It SAID it imported Although it seemed to happen rather fast...

Then SAME THING!!!

I start Thunderbird and it Demands I enter email account to setup and I'm at a place where I can't do that until I get back home tomorrow....

I won't be able to do much with your tech guys until I fly back home - I'll be home in Hawai'i by Thursday.

The "updates" that hosed my email were automatic. I DID NOT request them.

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Version 102.1.2 has been stable for me (I'm running Windows 11 Pro).

The only issue with "corrupted" messages was just after the update, which I fixed with Repair Folder (which had not worked for me on earlier versions).

Cheers, -Jerry

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Thanks, Jerry.

My problem is I can't get to my email - EVERYTHING is HOSED in my Profile. I've tried running the import, it says it imports from old profile and doesn't. We're talking a dozen email accounts.

It's as if I had NEVER had TB on my computer and I am starting from scratch.

This F.U. occurred just as I was leaving home to go on a trip. Now I'm stuck on another continent, can't get my emails which ALSO means that I can't log into any personal websites since I don't have all my passwords and can't request a reset - so changing my next flight = 40 mins on the phone, etc.

I was a professional computer programmer, consultant, systems designer from 1965 until 2006. It's amazing how techies don't realize that their "mistakes" can really mess up someone's life. I gotta' admit it took quite a few years before I realized what I was doing.

Modified by ChetDude

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You are saying you imported from your old profile. When TB did the update to 102.1.2, it should have converted the profile in place and opened with everything as it was already set up. You should not have to import anything. I am not quite sure how you are importing unless you exported the profile earlier. Perhaps the import process is what is messing up your profile. If you tried an import process that did not work for some reason, that might be why it is asking you to set up everything again. Perhaps the import created a new profile that is blank because it did not import properly. I would go to about:profiles like I suggested earlier. Maybe your original profile is still there. If you see multiple profiles, try switching to the other ones to see if your old profile with all your emails is there, just not selected as the current profile.

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Hi, I was reading the comments and although I am no expert on this stuff, I have successfully moved Thunderbird to new computers many times and it has always worked. I have never used the import process.

On Windows based machines, I believe you will find a 'Thunderbird' top level directory in c:\users\your user name\appdata\roaming. If you install Thunderbird as a fresh install, you should be able to close Thunderbird and copy and paste your old 'Thunderbird' top level directory from your backup into this roaming directory. When it has completed, it will ask if you want to overwrite the existing 'Thunderbird' directory that is there that was created by the new install. If you say 'yes', you should then be able to open the Thunderbird program and all your backed up profile(s) should be there. Emails, account settings, tabs you had open etc. This has always worked for me.

I'm sure there are people commenting here who have more experience than me and perhaps you may not believe this is the best way to do this but it has never failed for me doing it this way.

Anyway, I say this for what it's worth - good luck and I hope you can get it back on track.

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Chetdude,

Your issue is completely unrelated to the original poster, therefore I am locking this topic because it is very hard to properly support multiple issues within the same topic. Please post your own new topic.

Did you really just update to version 102 immediately prior to going on a trip? Old Thunderbird releases can be found at https://releases.mozilla.org/pub/thunderbird/releases/ Available profiles can be listed by doing Help > More Troubleshooting Info > about:profiles

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