Welcome! Could you tell me more about what you are doing and when does this usually happen when the VPN disconnects? Are you connections to the internet stable and you have under 5 devices connected to VPN via your account? When it disconnects you, are you able to reconnect to the service? To contact Mozilla support directly, follow the steps below. [[Help, I still have questions about Mozilla VPN]] [[Debugging Mozilla VPN]] If you run into issues contacting the support team via the methods above. You can send the support team an email here: vpn-support@mozilla.com A reminder to never send login details or other sensitive information via email. I hope this is helpful, let me know how I can assist you farther.