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E-Mail Not Downloading

  • 3 replies
  • 3 have this problem
  • 11 views
  • Last reply by stephancole

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Yesterday morning, everything was working fine. Yesterday afternoon, it wasn't. I use Comcast and Thunderbird. I can send e-mail using Thunderbird but no e-mail is downloading from Comcast. I can view my Comcast e-mail on their web site. I am using Pop3 but I read something about adding IMAP so I tried to do that but I kept getting an error. I'm trying to figure out whether this is a Comcast or a Thunderbird problem before the painful experience of calling Comcast support. Any ideas?

Yesterday morning, everything was working fine. Yesterday afternoon, it wasn't. I use Comcast and Thunderbird. I can send e-mail using Thunderbird but no e-mail is downloading from Comcast. I can view my Comcast e-mail on their web site. I am using Pop3 but I read something about adding IMAP so I tried to do that but I kept getting an error. I'm trying to figure out whether this is a Comcast or a Thunderbird problem before the painful experience of calling Comcast support. Any ideas?

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

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Thank you, thank you, thank you! It's now working fine. I never even considered that it might be related to ESET32.

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This fixed the problem for me Thank you very much.