Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird sees emails, but does not download them

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by raptor91

more options

I'm using Thunderbird v.68.12.0, 32 bit, on Windows 10 v.10.0.18363.

Thunderbird worked totally fine until September 1st. After that, one of the accounts (not the others) stopped downloading the new messages.

When I hit "Download messages", the top left button on the home interface, the status bar says "Downloading message 1 of 48". Then it stops, and it says "no messages were downloaded". The same thing is stated in the activity register too.

As mentioned, other accounts work well. This one worked for almost an year without any issue, up to now. The POP server's port and address haven't been changed, and there are 48GB free to use on C.

I copy-paste hereby the problem resolution text (in italian because, well, I'm italian).

How should I proceed?


 Informazioni di base
   Nome: Thunderbird
   Versione: 68.12.0
   ID build: 20200820223055
   Canale di aggiornamento: release
   User agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.12.0
   SO: Windows_NT 10.0
   Processo launcher: Attivo
   Finestre multiprocesso: 0/0
             Disattivato
   Processi remoti: 0
   Criteri a livello aziendale: Disattivati
   Chiave servizio Google Location: Non presente
   Chiave servizio Google Safebrowsing: Non presente
   Chiave per georilevazione di Mozilla: Non presente
   Modalità provvisoria: false
 Account di posta e news
   account1:
     INCOMING: account1, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account5:
     INCOMING: account5, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
 Segnalazioni di arresto anomalo degli ultimi 3 giorni
 Processi remoti
   Tipo: Numero
 Estensioni
     Nome
     Versione
     Attiva
     ID
       Amazon.it
       1.1
       true
       amazon@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Lightning
       68.12.0
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
       Wikipedia (it)
       1.0
       true
       wikipedia@search.mozilla.org
 Software di sicurezza
   Tipo: Nome
     Antivirus: Avast Antivirus
     Antispyware:
     Firewall: Windows Firewall
 Grafica
     Caratteristiche
     Composizione: Basic
     Panoramica/zoom asincroni (APZ): nessuno
     Informazioni driver WSI WebGL 1: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e37e)

EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     Renderer driver WebGL 1: Google Inc. -- ANGLE (Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     Versione driver WebGL 1: OpenGL ES 2.0 (ANGLE 2.1.0.4137599d9132)
     Estensioni driver WebGL 1: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     Estensioni WebGL 1: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     Informazioni driver WSI WebGL 2: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e37e)

EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     Renderer driver WebGL 2: Google Inc. -- ANGLE (Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     Versione driver WebGL 2: OpenGL ES 3.0 (ANGLE 2.1.0.4137599d9132)
     Estensioni driver WebGL 2: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     Estensioni WebGL 2: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Usa Tiling (contenuti): true
     Off Main Thread Painting attivo: true
     Conteggio worker Off Main Thread Painting: 4
     Obiettivo per frequenza fotogrammi: 120
     DirectWrite: true (10.0.18362.1082)
     GPU #1
     Attivo: Sì
     Descrizione: Intel(R) UHD Graphics 630
     ID produttore: 0x8086
     ID dispositivo: 0x3e9b
     Versione driver: 26.20.100.6911
     Data aggiornamento driver: 5-28-2019
     Driver: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     ID sottosistema: 13311025
     RAM: Sconosciuto
     GPU #2
     Attivo: No
     Descrizione: NVIDIA GeForce GTX 1660 Ti
     ID produttore: 0x10de
     ID dispositivo: 0x2191
     Versione driver: 27.21.14.5167
     Data aggiornamento driver: 7-5-2020
     Driver: C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll
     ID sottosistema: 13321025
     RAM: 6144
     Diagnostica
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo
     Parametri ClearType: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Registro decisioni
     HW_COMPOSITING: disabled by user: Disabled by pref
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
   Funzioni disattivate da Crash Guard
   Soluzioni alternative
   Registro errori
 Media
     Back-end audio: wasapi
     Numero massimo di canali: 2
     Frequenza di campionamento preferita: 48000
     Dispositivi di output
       Nome
       Gruppo
       Produttore
       Stato
       Preferito
       Formato
       Canali
       Frequenza
       Latenza
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Cuffie (TaoTronics TT-BA09 Stereo)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001000a_PID&ffff\7&38d62565&0&006A8E16EB90_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Altoparlanti (ZOOM H and F Series Audio)
       USB\VID_1686&PID_0045&MI_00\6&b24b068&1&0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       SONY TV (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_10251332&REV_1001\5&31c1aa27&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       SONY TV (2- NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_10DE0000&REV_1001\5&2a907f24&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       KG251Q (NVIDIA High Definition Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       KG251Q (2- NVIDIA High Definition Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Speakers (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Altoparlanti (Bose Solo 5 system Stereo)
       BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&38d62565&0&08DF1F83B895_C00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Speakers (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
     Dispositivi di input
       Nome
       Gruppo
       Produttore
       Stato
       Preferito
       Formato
       Canali
       Frequenza
       Latenza
       Interfaccia audio digitale (Cam Link 4K)
       USB\VID_0FD9&PID_0066&MI_03\6&18fa9c64&1&0003
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Gruppo microfoni (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       64 - 480
       Internal AUX Jack (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Stereo Mix (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Microphone (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Line In (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       ZOOM Recording Mixer (ZOOM H and F Series Audio)
       USB\VID_1686&PID_0045&MI_00\6&b24b068&1&0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (Realtek(R) Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
 Preferenze importanti modificate
   browser.cache.disk.amount_written: 240943
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   extensions.lastAppVersion: 68.12.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.monospace.el: 14
   font.size.monospace.x-cyrillic: 14
   font.size.monospace.x-unicode: 14
   font.size.monospace.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   idle.lastDailyNotification: 1599817920
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1599570462
   places.history.expiration.transient_current_max_pages: 112348
   security.sandbox.plugin.tempDirSuffix: {6fd22660-2c49-41b6-a477-6b6e37e7eb5b}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1599570462
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
 Preferenze importanti bloccate
 Database Places
 JavaScript
 GC incrementale: true
 Accessibilità
   Attivato: false
   Blocca servizi accessibilità: 0
   Handler accessibilità utilizzato: true
   Istanziatore accessibilità:
 Versioni librerie
     Versione minima prevista
     Versione in uso
     NSPR
     4.21.1
     4.21.1
     NSS
     3.44.4
     3.44.4
     NSSSMIME
     3.44.4
     3.44.4
     NSSSSL
     3.44.4
     3.44.4
     NSSUTIL
     3.44.4
     3.44.4
 Sandbox
   Livello sandbox content process: 0
   Livello effettivo sandbox content process: 1
 Internazionalizzazione e localizzazione
     Impostazioni dell’applicazione
     Lingue richieste: ["it"]
     Lingue disponibili: ["it","en-US"]
     Lingue applicazione: ["it","en-US"]
     Impostazioni internazionali: ["it-IT"]
     Lingua predefinita: "it"
     Sistema operativo
     Lingue del sistema: ["it-IT"]
     Impostazioni internazionali: ["it-IT"]
I'm using Thunderbird v.68.12.0, 32 bit, on Windows 10 v.10.0.18363. Thunderbird worked totally fine until September 1st. After that, one of the accounts (not the others) stopped downloading the new messages. When I hit "Download messages", the top left button on the home interface, the status bar says "Downloading message 1 of 48". Then it stops, and it says "no messages were downloaded". The same thing is stated in the activity register too. As mentioned, other accounts work well. This one worked for almost an year without any issue, up to now. The POP server's port and address haven't been changed, and there are 48GB free to use on C. I copy-paste hereby the problem resolution text (in italian because, well, I'm italian). How should I proceed? Informazioni di base Nome: Thunderbird Versione: 68.12.0 ID build: 20200820223055 Canale di aggiornamento: release User agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.12.0 SO: Windows_NT 10.0 Processo launcher: Attivo Finestre multiprocesso: 0/0 Disattivato Processi remoti: 0 Criteri a livello aziendale: Disattivati Chiave servizio Google Location: Non presente Chiave servizio Google Safebrowsing: Non presente Chiave per georilevazione di Mozilla: Non presente Modalità provvisoria: false Account di posta e news account1: INCOMING: account1, , (pop3) outlook.office365.com:995, SSL, passwordCleartext OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account5: INCOMING: account5, , (imap) outlook.office365.com:993, SSL, passwordCleartext OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true account6: INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true Segnalazioni di arresto anomalo degli ultimi 3 giorni Processi remoti Tipo: Numero Estensioni Nome Versione Attiva ID Amazon.it 1.1 true amazon@search.mozilla.org Bing 1.0 true bing@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Lightning 68.12.0 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Wikipedia (it) 1.0 true wikipedia@search.mozilla.org Software di sicurezza Tipo: Nome Antivirus: Avast Antivirus Antispyware: Firewall: Windows Firewall Grafica Caratteristiche Composizione: Basic Panoramica/zoom asincroni (APZ): nessuno Informazioni driver WSI WebGL 1: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e37e) EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context Renderer driver WebGL 1: Google Inc. -- ANGLE (Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0) Versione driver WebGL 1: OpenGL ES 2.0 (ANGLE 2.1.0.4137599d9132) Estensioni driver WebGL 1: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture Estensioni WebGL 1: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context Informazioni driver WSI WebGL 2: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e37e) EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context Renderer driver WebGL 2: Google Inc. -- ANGLE (Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0) Versione driver WebGL 2: OpenGL ES 3.0 (ANGLE 2.1.0.4137599d9132) Estensioni driver WebGL 2: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture Estensioni WebGL 2: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Usa Tiling (contenuti): true Off Main Thread Painting attivo: true Conteggio worker Off Main Thread Painting: 4 Obiettivo per frequenza fotogrammi: 120 DirectWrite: true (10.0.18362.1082) GPU #1 Attivo: Sì Descrizione: Intel(R) UHD Graphics 630 ID produttore: 0x8086 ID dispositivo: 0x3e9b Versione driver: 26.20.100.6911 Data aggiornamento driver: 5-28-2019 Driver: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 ID sottosistema: 13311025 RAM: Sconosciuto GPU #2 Attivo: No Descrizione: NVIDIA GeForce GTX 1660 Ti ID produttore: 0x10de ID dispositivo: 0x2191 Versione driver: 27.21.14.5167 Data aggiornamento driver: 7-5-2020 Driver: C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_d6e443c3f366fc32\nvldumd.dll ID sottosistema: 13321025 RAM: 6144 Diagnostica AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Parametri ClearType: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Registro decisioni HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by default: Multi-process mode is not enabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware Funzioni disattivate da Crash Guard Soluzioni alternative Registro errori Media Back-end audio: wasapi Numero massimo di canali: 2 Frequenza di campionamento preferita: 48000 Dispositivi di output Nome Gruppo Produttore Stato Preferito Formato Canali Frequenza Latenza Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Cuffie (TaoTronics TT-BA09 Stereo) BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001000a_PID&ffff\7&38d62565&0&006A8E16EB90_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Altoparlanti (ZOOM H and F Series Audio) USB\VID_1686&PID_0045&MI_00\6&b24b068&1&0000 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 SONY TV (NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_10251332&REV_1001\5&31c1aa27&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 SONY TV (2- NVIDIA High Definition Audio) HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_10DE0000&REV_1001\5&2a907f24&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 KG251Q (NVIDIA High Definition Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 KG251Q (2- NVIDIA High Definition Audio) Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Altoparlanti (Bose Solo 5 system Stereo) BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&38d62565&0&08DF1F83B895_C00000000 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Speakers (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Dispositivi di input Nome Gruppo Produttore Stato Preferito Formato Canali Frequenza Latenza Interfaccia audio digitale (Cam Link 4K) USB\VID_0FD9&PID_0066&MI_03\6&18fa9c64&1&0003 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Gruppo microfoni (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 64 - 480 Internal AUX Jack (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Stereo Mix (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Microphone (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Line In (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 ZOOM Recording Mixer (ZOOM H and F Series Audio) USB\VID_1686&PID_0045&MI_00\6&b24b068&1&0000 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek(R) Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251331&REV_1000\4&2dce035e&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Disabled None default: F32LE, support: S16LE F32LE 2 default: 44100, support: 44100 - 44100 0 - 0 Preferenze importanti modificate browser.cache.disk.amount_written: 240943 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 68.12.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.monospace.el: 14 font.size.monospace.x-cyrillic: 14 font.size.monospace.x-unicode: 14 font.size.monospace.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 idle.lastDailyNotification: 1599817920 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.predictor.cleaned-up: true places.database.lastMaintenance: 1599570462 places.history.expiration.transient_current_max_pages: 112348 security.sandbox.plugin.tempDirSuffix: {6fd22660-2c49-41b6-a477-6b6e37e7eb5b} signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1599570462 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Preferenze importanti bloccate Database Places JavaScript GC incrementale: true Accessibilità Attivato: false Blocca servizi accessibilità: 0 Handler accessibilità utilizzato: true Istanziatore accessibilità: Versioni librerie Versione minima prevista Versione in uso NSPR 4.21.1 4.21.1 NSS 3.44.4 3.44.4 NSSSMIME 3.44.4 3.44.4 NSSSSL 3.44.4 3.44.4 NSSUTIL 3.44.4 3.44.4 Sandbox Livello sandbox content process: 0 Livello effettivo sandbox content process: 1 Internazionalizzazione e localizzazione Impostazioni dell’applicazione Lingue richieste: ["it"] Lingue disponibili: ["it","en-US"] Lingue applicazione: ["it","en-US"] Impostazioni internazionali: ["it-IT"] Lingua predefinita: "it" Sistema operativo Lingue del sistema: ["it-IT"] Impostazioni internazionali: ["it-IT"]

Chosen solution

Check for a corrupted message that's blocking the others.

https://support.mozilla.org/en-US/questions/1301414

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Check for a corrupted message that's blocking the others.

https://support.mozilla.org/en-US/questions/1301414

more options

Wonderful! That worked. Thank you ;)