Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

One of my regular emails displays with the name of the wrong sender.

  • 5 replies
  • 1 has this problem
  • 101 views
  • Last reply by Matt

more options

Whenever I get an email from The Ancestry Insider, it shows in my email list with the correct email title and the sender Richmond SF Blog. I do get emails from the Richmond SF Blog and they show with the correct sender. On the Ancestry Insider email itself, the sender shows correctly. It is only in the list of emails that it shows incorrectly.

I have both senders in my address book and I have checked the info on each entry. It is correct in my address book.

Whenever I get an email from The Ancestry Insider, it shows in my email list with the correct email title and the sender Richmond SF Blog. I do get emails from the Richmond SF Blog and they show with the correct sender. On the Ancestry Insider email itself, the sender shows correctly. It is only in the list of emails that it shows incorrectly. I have both senders in my address book and I have checked the info on each entry. It is correct in my address book.

Chosen solution

Ok you win. Go to Tools menu > options > advanced > Reading and display and turn off the while display names option.

Read this answer in context 👍 1

All Replies (5)

more options

Then remove the wrong sender from your address book.

more options

nuorlenzgal said

Whenever I get an email from The Ancestry Insider, it shows in my email list with the correct email title and the sender Richmond SF Blog. I do get emails from the Richmond SF Blog and they show with the correct sender. On the Ancestry Insider email itself, the sender shows correctly. It is only in the list of emails that it shows incorrectly. I have both senders in my address book and I have checked the info on each entry. It is correct in my address book.

The wrong sender is NOT in my address book. My address book is correct. But the sender in the email list shows a different sender even tho the email itself shows the right sender.

more options

Chosen Solution

Ok you win. Go to Tools menu > options > advanced > Reading and display and turn off the while display names option.

more options

That did solve it. Thanks!

In doing the change you suggested, I again checked my address book for both addresses...and that showed me why I was having the problem. BOTH Richmond SF Blog and The Ancestry Insider use the email address:

noreply+feedproxy@google.com

Thanks so much for your help with this.

more options

That was what I tried to tell you when I told you to delete the contact. Neither of those entries should be in your address book. Especially now remote images is not using the address book to allow remote images.