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When I search, Virgin appears. I tried to remove it, but it doesn't appear as an Add-on and I can't activate Google. What can I do to remove Virgin, please?

  • 4 replies
  • 1 has this problem
  • 9 views
  • Last reply by user709721

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On the home screen if I put in, say, "flowers" Virgin search appears!!! I didn't even use it! I followed the instructions on your help site... Tools - Add-ons. Google, Twitter etc. are greyed out. Virgin isn't there, so I can't remoove it. What do I do to get rid of it, please? ( I get my broadband from Virgin but have never used their search engine on my PC). Help, please!

On the home screen if I put in, say, "flowers" Virgin search appears!!! I didn't even use it! I followed the instructions on your help site... Tools - Add-ons. Google, Twitter etc. are greyed out. Virgin isn't there, so I can't remoove it. What do I do to get rid of it, please? ( I get my broadband from Virgin but have never used their search engine on my PC). Help, please!

Chosen solution

Hi,

I take it you are using FFX on Android. Can you uninstall and reinstall the app?

Hope this helps!

Curtis

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All Replies (4)

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Click the small down arrow next to the Search bar in Firefox, select Manage Search Engines, highlight and remove the Virgin engine

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There isn't the small down arrow! On the white search bit only the right one. To the side of the search bar there is refresh, bookmark star and settings .

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In addition, if I click on the "Enter Search or address" bar it immediately turns Virgin orange round the edges which it didn't used to do.

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Chosen Solution

Hi,

I take it you are using FFX on Android. Can you uninstall and reinstall the app?

Hope this helps!

Curtis