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Cannot open certain website after update to 18.0.2

  • 5 replies
  • 7 have this problem
  • 3 views
  • Last reply by stevieray

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I updated my desktop PC to 18.0.2 this morning. I noticed "zap2it.com/tvlistings" would no longer load. I ran through the usual troubleshooting steps:

  • restarted
  • cleared cache
  • disabled all addons
  • checked for malware

The webpage still does not load.

I fired up my laptop (still running 18.0.1) and the page loaded fine. As an experiment, I updated the laptop to 18.0.2... and the page no longer loads on the laptop as well.

Questions: What should I do about this? Should I report it somewhere? Roll back to 18.0.1? Try some other fixes first?

Thanks for the help!

I updated my desktop PC to 18.0.2 this morning. I noticed "zap2it.com/tvlistings" would no longer load. I ran through the usual troubleshooting steps: * restarted *cleared cache *disabled all addons * checked for malware The webpage still does not load. I fired up my laptop (still running 18.0.1) and the page loaded fine. As an experiment, I updated the laptop to 18.0.2... and the page no longer loads on the laptop as well. Questions: What should I do about this? Should I report it somewhere? Roll back to 18.0.1? Try some other fixes first? Thanks for the help!

All Replies (5)

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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I am having the exact same problem. I followed the steps you suggested and I am still having trouble going to webpages.

How do I roll back to the previous version?

Modified by jworkman

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Do you get any content if you go to that website?

You can check the Net log in the Web Console (Web Developer > Web Console;Ctrl+Shift+K) to see if any content is requested and retrieved.

You can try to reset (power off/on) the router.


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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It was actually the firewall. I first disabled the firewall to verify and firefox was able to work. I then did as you suggested and removed all rules for firefox in the firewall access list.

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OK. Just got home from work and tried the load that webpage... and it now works fine. I changed nothing since posting this question; the page wouldn't load this morning or at lunchtime... and yet now it works fine.