Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Panasonic network cameras no longer work with new versions of Firefox.

  • 6 replies
  • 1 has this problem
  • 59 views
  • Last reply by passthebuck

passthebuck
passthebuck
more options

I have been viewing my Panasonic Network camera, model BB-HCM381A using Firefox for several years. Starting with Firefox version 15.0.1 and again with 16.0.1, 16.0.2 and 17.0.1 the browser begins to display the streaming video, but then drops the signal after maybe 20 seconds. Refreshing the page brings back the image for another 20 seconds, and then drops it again.

All previous versions of Firefox before version 15.0.1 worked great. Now I have to use Internet Explorer exclusively. It would be great if you could fix the problem.

Example of viewing the streaming video can be found at www.bandon.tv, which may require installing a plug-in from Panasonic.

I have been viewing my Panasonic Network camera, model BB-HCM381A using Firefox for several years. Starting with Firefox version 15.0.1 and again with 16.0.1, 16.0.2 and 17.0.1 the browser begins to display the streaming video, but then drops the signal after maybe 20 seconds. Refreshing the page brings back the image for another 20 seconds, and then drops it again. All previous versions of Firefox before version 15.0.1 worked great. Now I have to use Internet Explorer exclusively. It would be great if you could fix the problem. Example of viewing the streaming video can be found at www.bandon.tv, which may require installing a plug-in from Panasonic.

Chosen solution

So far I only see this happen in Firefox 17.0.1.
I'm not seeing it in the current Firefox 18 beta and the Nightly build (20.0a1).

edit: I've seen this happen in the Nightly build as well.

Read this answer in context 👍 0

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I see the same happen, but it takes longer. It is possible that the server gets too many visitors and drops some of them. A right click and "This Frame > Reload This Frame" also works. I also notice that frames get blocked (it skips seconds), so you may need a faster server.

Modified by cor-el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I've tested it a bit longer (nphMotionJpeg image only) with a few other browsers and for now only Firefox 17 seems to lose the image.
I haven't seen this happen in Google Chrome yet and in a Firefox 10 ESR and 17 ESR version, so I'm not sure what goes on.

There are every now and then errors in the Error Console that may be related to this. 

Error: Image corrupt or truncated: nphMotionJpeg?Resolution=640x480&Quality=Clarity

Modified by cor-el

passthebuck
passthebuck Question owner
more options

It will work fine with Firefox versions before 15.0.1

passthebuck
passthebuck Question owner
more options

By the way, it is great that someone is actually looking at this. Thank you very much.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

So far I only see this happen in Firefox 17.0.1.
I'm not seeing it in the current Firefox 18 beta and the Nightly build (20.0a1).

edit: I've seen this happen in the Nightly build as well.

Modified by cor-el

passthebuck
passthebuck Question owner
more options

Thank you very much for spending time on this. I will look forward to Firefox version 18!