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flashplayer videos - black and no sound

Posted

Apparently I need to downgrade from flashplayer 11.3 to 11.2 to solve this problem, thereby losing the security updates in 11.3. I don't want to do this.

Does anyone know approximately when a flashplayer update that fixes this problem will be available? I've waited already several months for a fix.

Apparently I need to downgrade from flashplayer 11.3 to 11.2 to solve this problem, thereby losing the security updates in 11.3. I don't want to do this. Does anyone know approximately when a flashplayer update that fixes this problem will be available? I've waited already several months for a fix.

Chosen solution

Go to www.mozilla.org or www.mozilla.org/products/download.html and click the green button to download the Firefox installer to your desktop (or other location). Once it's saved, close Firefox and then double-click the Firefox Setup 14.0.1.exe file you downloaded to start the installation. Don't worry, you will not lose your bookmarks or other user data since that's saved in a separate location from the Firefox program files.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10516.0
  • Picasa plugin
  • GEPlugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

Application Basics
Name
Firefox
Version
8.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
Clip to OneNote
3.3.2
true
{966762eb-7132-4081-ac70-20d20161ad96}
Norton Vulnerability Protection
11.0.0.243 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
TACO with Abine
4.47
true
optout@dubfire.net
InvisibleHand
3.7.12
false
canitbecheaper@trafficbroker.co.uk
Java Console
6.0.32
false
{CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}
Norton Toolbar
2012.5.5.11
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/advanced_search?
browser.startup.homepage_override.buildID
20111104165243
browser.startup.homepage_override.mstone
rv:8.0
extensions.lastAppVersion
8.0
font.minimum-size.x-western
12
font.name.serif.x-western
Century Gothic
font.size.fixed.x-western
16
font.size.variable.x-western
20
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1345314646
places.history.expiration.transient_current_max_pages
192727
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
AMD Radeon HD 6450
Vendor ID
1002
Device ID
6779
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.850.0.0
Driver Date
4-19-2011
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 10

AliceWyman
  • Moderator
240 solutions 2597 answers

Helpful Reply

The bugs in Flash 11.3 that affect Firefox may be fixed in Firefox Flash 11.4 but it may be a few weeks or longer until it is released. I completely understand not wanting to downgrade to Flash 11.2 because it is insecure. See the following for other possible workarounds:

The bugs in Flash 11.3 that affect Firefox may be fixed in <del>Firefox</del> Flash 11.4 but it may be a few weeks or longer until it is released. I completely understand not wanting to downgrade to Flash 11.2 because it is insecure. See the following for other possible workarounds: *http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows *http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos *http://kb.mozillazine.org/Flash#Flash_audio_not_working_-_Windows

Modified by AliceWyman

AliceWyman
  • Moderator
240 solutions 2597 answers

P.S. It appears that you are using Firefox 8 which is badly outdated and insecure. You should update Firefox to the latest version, currently Firefox 14.0.1 - see Update Firefox to the latest release for details.

P.S. It appears that you are using Firefox 8 which is badly outdated and insecure. You should update Firefox to the latest version, currently Firefox 14.0.1 - see [[Update Firefox to the latest version]] for details.

Modified by AliceWyman

Question owner

When I click on Help/About Firefox/Apply Update to update my version 8.0, Firefox closes and then almost immediately opens again, still at version 8.0. How do I get to version 14 without losing all my bookmarks, etc.? I thought "Apply Update" was supposed to do it for me.

When I click on Help/About Firefox/Apply Update to update my version 8.0, Firefox closes and then almost immediately opens again, still at version 8.0. How do I get to version 14 without losing all my bookmarks, etc.? I thought "Apply Update" was supposed to do it for me.
AliceWyman
  • Moderator
240 solutions 2597 answers

Chosen Solution

Go to www.mozilla.org or www.mozilla.org/products/download.html and click the green button to download the Firefox installer to your desktop (or other location). Once it's saved, close Firefox and then double-click the Firefox Setup 14.0.1.exe file you downloaded to start the installation. Don't worry, you will not lose your bookmarks or other user data since that's saved in a separate location from the Firefox program files.

Go to www.mozilla.org or www.mozilla.org/products/download.html and click the green button to download the Firefox installer to your desktop (or other location). Once it's saved, close Firefox and then double-click the Firefox Setup 14.0.1.exe file you downloaded to start the installation. Don't worry, you will not lose your bookmarks or other user data since that's saved in a separate location from the Firefox program files.

Modified by AliceWyman

cor-el
  • Top 10 Contributor
  • Moderator
17530 solutions 158495 answers

You can also find the latest Firefox release in all languages and for all Operating Systems here:

You can also find the latest Firefox release in all languages and for all Operating Systems here: *Firefox 14.0.x: http://www.mozilla.org/en-US/firefox/all.html

Question owner

Thanks so much AliceWyman. Upgrading to Firefox version 14 from version 8 was simple, brought me up to date AND solved my flashplayer video problem to boot!

Thanks so much AliceWyman. Upgrading to Firefox version 14 from version 8 was simple, brought me up to date AND solved my flashplayer video problem to boot!
AliceWyman
  • Moderator
240 solutions 2597 answers

Hey, that's great! Thanks for letting me know that simply installing Firefox 14.0.1 solved your issues with Flash videos.

Hey, that's great! Thanks for letting me know that simply installing Firefox 14.0.1 solved your issues with Flash videos.