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Can't Scroll Inside Drop Down Menus

Posted

I just got a new HP laptop (Windows 7 Home Premium 64 bit), installed Firefox 11 (now updated to 12), and discovered that when using the track pad (Synaptics Touch Pad v8.1. Driver provided by Synaptics, version 15.3.29.0 dated 10/13/2011), I can not scroll inside drop down menus.

To replicate, go to this link: http://sacramento.craigslist.org/sss/

Click the drop down for the category to search. Use the track pad to scroll the list. Mine closes the list and returns focus to the browser instead of scrolling the list. It then scrolls the browser window instead. This works fine in IE. Things I have tried:

Safe mode Unchecking smooth scrolling Unchecking autoscrolling Unchecking hardware acceleration

And just about any of the various combinations of the above things. I also tried restarting Firefox each time I made a change. Nothing seems to solve this issue.

Oddly enough, if there is a text window inside the page (like the on I am writing this in), I can scroll that just fine. Once I move my mouse out of the box, it scrolls the main page just fine. I don't think it's a matter of the focus following the mouse, it has something to do with scrolling drop down boxes specifically it seems.

Also, I should note that all the pages I have problems with work fine in IE the way they SHOULD work in Firefox.

I just got a new HP laptop (Windows 7 Home Premium 64 bit), installed Firefox 11 (now updated to 12), and discovered that when using the track pad (Synaptics Touch Pad v8.1. Driver provided by Synaptics, version 15.3.29.0 dated 10/13/2011), I can not scroll inside drop down menus. To replicate, go to this link: http://sacramento.craigslist.org/sss/ Click the drop down for the category to search. Use the track pad to scroll the list. Mine closes the list and returns focus to the browser instead of scrolling the list. It then scrolls the browser window instead. This works fine in IE. Things I have tried: Safe mode Unchecking smooth scrolling Unchecking autoscrolling Unchecking hardware acceleration And just about any of the various combinations of the above things. I also tried restarting Firefox each time I made a change. Nothing seems to solve this issue. Oddly enough, if there is a text window inside the page (like the on I am writing this in), I can scroll that just fine. Once I move my mouse out of the box, it scrolls the main page just fine. I don't think it's a matter of the focus following the mouse, it has something to do with scrolling drop down boxes specifically it seems. Also, I should note that all the pages I have problems with work fine in IE the way they SHOULD work in Firefox.

Modified by 02CWRX

Chosen solution

I had this exact problem, same HP specs and Synaptics driver. I went to synaptics site and downloaded their latest driver which is lower than 15.3.29.0 for some reason. It's 15.2.20, I got the one for 64 bit since that's what I have. You have to uninstall the 15.3.29.0 first since it's "newer". Now it works like it should in FF as well as IE and everything else. So for some reason the latest FF does have a clash with the latest synaptics driver and the FF devs need to include a fix with the next update.

Read this answer in context 1

Additional System Details

This started when...

As soon as I installed Firefox

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Version 2.8.7.6830
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • NPWLPG
  • 4.1.10111.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Question owner

...Anyone? I noticed today that my computer at work (also brand new) has no issues scrolling inside the drop down menus using the mouse scroll wheel. This narrows it down to the computer itself, and or the track pad vs mouse.

...Anyone? I noticed today that my computer at work (also brand new) has no issues scrolling inside the drop down menus using the mouse scroll wheel. This narrows it down to the computer itself, and or the track pad vs mouse.

Question owner

Still wondering...

Still wondering...

Question owner

  • Jeopardy theme plays*
*Jeopardy theme plays*

Question owner

The mystery continues...

The mystery continues...

Question owner

Really? No one?

Really? No one?

Question owner

To the top...

To the top...

Helpful Reply

  • crickets chirping*
*crickets chirping*
cor-el
  • Top 10 Contributor
  • Moderator
17532 solutions 158526 answers

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work better.

Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref.


Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work better. Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref. ---- *http://kb.mozillazine.org/about:config

Question owner

Thank you for the suggestion, however it did not change anything at either setting.

Any other ideas out there?

Thank you for the suggestion, however it did not change anything at either setting. Any other ideas out there?

Question owner

Did I see someone raise their hand with a suggestion? Oh, guess not...

Did I see someone raise their hand with a suggestion? Oh, guess not...

Question owner

Bump...

Bump...

Question owner

To the top.

To the top.

Question owner

Still isn't working. Other laptops new in the store have the same issue. What gives?

Still isn't working. Other laptops new in the store have the same issue. What gives?

Question owner

Still wondering...

Still wondering...
jscher2000
  • Top 10 Contributor
8765 solutions 71703 answers

Are you running Firefox 12 now with the same result?

I don't have an HP or a Windows 7 laptop, but I can test on a Dell running XP (for what that's worth).

Can you supply a link to a page that has this problem and describe the steps to recreate it. Where is the mouse pointer when you're trying to scroll?

Are you running Firefox 12 now with the same result? I don't have an HP or a Windows 7 laptop, but I can test on a Dell running XP (for what that's worth). Can you supply a link to a page that has this problem and describe the steps to recreate it. Where is the mouse pointer when you're trying to scroll?

Question owner

Yes I am running Firefox 12.

Go to this link: http://sacramento.craigslist.org/sss/

Click the drop down for the category. Use the track pad to scroll the list. Mine closes the list and returns focus to the browser instead of scrolling the list. This works fine in IE.

The mouse pointer typically is inside the drop down when attempted, but it doesn't work inside, outside, or directly on top of the scroll bar.

As I said, it's odd because the focus follows the pointer to scroll other things like texts boxes and stuff just fine (like the one I am using now). Pointer inside the box, the box scrolls, pointer outside, and the window scrolls.

Yes I am running Firefox 12. Go to this link: http://sacramento.craigslist.org/sss/ Click the drop down for the category. Use the track pad to scroll the list. Mine closes the list and returns focus to the browser instead of scrolling the list. This works fine in IE. The mouse pointer typically is inside the drop down when attempted, but it doesn't work inside, outside, or directly on top of the scroll bar. As I said, it's odd because the focus follows the pointer to scroll other things like texts boxes and stuff just fine (like the one I am using now). Pointer inside the box, the box scrolls, pointer outside, and the window scrolls.

Modified by 02CWRX

jscher2000
  • Top 10 Contributor
8765 solutions 71703 answers

I tried a Dell Latitude D630 running Windows XP and it seemed to scroll normally (as long as I kept my finger far enough right on the touchpad). It has an Alps Electric touchpad with a driver dating back to Feb. 2007. This may not be comparable to what you have on your HP. Do you know which kind you have (e.g., Alps, Synaptics)? You could try the Mouse Control Panel for information, or perhaps there is a separate one for the touchpad.

I tried a Dell Latitude D630 running Windows XP and it seemed to scroll normally (as long as I kept my finger far enough right on the touchpad). It has an Alps Electric touchpad with a driver dating back to Feb. 2007. This may not be comparable to what you have on your HP. Do you know which kind you have (e.g., Alps, Synaptics)? You could try the Mouse Control Panel for information, or perhaps there is a separate one for the touchpad.

Question owner

It's Synaptics Touch Pad v8.1. It is using a driver provided by Synaptics, version 15.3.29.0 dated 10/13/2011, and is supposedly the most current version. I have tried getting newer off the HP website, letting Windows search for the most current version, and looking at the Synaptics site, but I still end up with the same version.

I have double checked the scrolling regions to make sure I am within them as well as all the other settings regarding the touch pad. In fact, I had to enable the scrolling regions because they were disabled by default and instead used two finger scrolling. For what it's worth, two finger scrolling gives me the same result - it does not scroll the drop down menu.

As I said, it works just fine in IE and all other programs, so I'm not sure I understand how the drivers for the touchpad could be the issue. It seems to me it's more likely that Firefox is not interpreting the "signal" from the touchpad correctly, yet IE does. Then again, I've been wrong before...

It's Synaptics Touch Pad v8.1. It is using a driver provided by Synaptics, version 15.3.29.0 dated 10/13/2011, and is supposedly the most current version. I have tried getting newer off the HP website, letting Windows search for the most current version, and looking at the Synaptics site, but I still end up with the same version. I have double checked the scrolling regions to make sure I am within them as well as all the other settings regarding the touch pad. In fact, I had to enable the scrolling regions because they were disabled by default and instead used two finger scrolling. For what it's worth, two finger scrolling gives me the same result - it does not scroll the drop down menu. As I said, it works just fine in IE and all other programs, so I'm not sure I understand how the drivers for the touchpad could be the issue. It seems to me it's more likely that Firefox is not interpreting the "signal" from the touchpad correctly, yet IE does. Then again, I've been wrong before...

Modified by 02CWRX

Question owner

Oh, I also tried adding the "UseScrollCursor" DWORD to the registry which seemed to solve issues for other people when using Synaptics and Firefox, did not help my situation. It removed the scrolling icon like it was supposed to, but the drop down menus still do not scroll.

Oh, I also tried adding the "UseScrollCursor" DWORD to the registry which seemed to solve issues for other people when using Synaptics and Firefox, did not help my situation. It removed the scrolling icon like it was supposed to, but the drop down menus still do not scroll.
lankeeyankee 1 solutions 1 answers

Chosen Solution

I had this exact problem, same HP specs and Synaptics driver. I went to synaptics site and downloaded their latest driver which is lower than 15.3.29.0 for some reason. It's 15.2.20, I got the one for 64 bit since that's what I have. You have to uninstall the 15.3.29.0 first since it's "newer". Now it works like it should in FF as well as IE and everything else. So for some reason the latest FF does have a clash with the latest synaptics driver and the FF devs need to include a fix with the next update.

I had this exact problem, same HP specs and Synaptics driver. I went to synaptics site and downloaded their latest driver which is lower than 15.3.29.0 for some reason. It's 15.2.20, I got the one for 64 bit since that's what I have. You have to uninstall the 15.3.29.0 first since it's "newer". Now it works like it should in FF as well as IE and everything else. So for some reason the latest FF does have a clash with the latest synaptics driver and the FF devs need to include a fix with the next update.

Modified by lankeeyankee