Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes on Startup

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by Matt_G

more options

Older versions of firefox work okay but 3.6.24, 8.0, and 9.0.1 have all crashed in the same manner.

Click to open the program and program goes straight to crash dialog box.

Most recent attempt has been on new computer, fresh download of 9.0.1 and same results (WIN 7 64). Went back to 3.6.13 and everything works great!

Can't Figure out why new versions won't work....

Older versions of firefox work okay but 3.6.24, 8.0, and 9.0.1 have all crashed in the same manner. Click to open the program and program goes straight to crash dialog box. Most recent attempt has been on new computer, fresh download of 9.0.1 and same results (WIN 7 64). Went back to 3.6.13 and everything works great! Can't Figure out why new versions won't work....

All Replies (1)

more options

Hey AhmicLake,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. Since you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

Modified by Matt_G