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I am using Windows 7 and ever since my last update to firefox 8, the browser seems to hang up when I open a new tab from a link. This happens when I go to a news story or even when I go to your support window.

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  • Last reply by davidiz

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I have tried to disable all my add-on modules but it doesn't make a difference. I have run chrome alongside Firefox and can open all the tabs fine, and I can watch Firefox just spin the processing icon and never load. I can hit the reload tab a bunch of times and sometimes part of the page will appear. If I hit the refresh tab while its processing sometimes it will bring up the page.

I have tried to disable all my add-on modules but it doesn't make a difference. I have run chrome alongside Firefox and can open all the tabs fine, and I can watch Firefox just spin the processing icon and never load. I can hit the reload tab a bunch of times and sometimes part of the page will appear. If I hit the refresh tab while its processing sometimes it will bring up the page.

Chosen solution

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

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Chosen Solution

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

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That seemed to fix the problem, Thank you.