Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 18 have this problem
  • 4 views
  • Last reply by DPMR

more options

i been trying to open firefox,it does opens and then it disappears and shows a crash report,and when i click the crash report,the browser wont open anymore..help please

i been trying to open firefox,it does opens and then it disappears and shows a crash report,and when i click the crash report,the browser wont open anymore..help please

All Replies (1)

more options

Try holding down the shift key and pressing the Firefox start icon. This will open Firefox in the safe mode to see if it will load up at all. If you find this works then something has been added that is stopping Firefox from loading.

Click this link and read on how to use the Diagnose Firefox issues using Troubleshoot Mode to troubleshoot your problem.