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After updating to ver 3.6.8, Ancestry.com appears different - what's wrong?

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  • Last reply by cor-el

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For years, the presentation by Ancestry.com has been static, but after the ver 3.6.8 update, the presentation is changed (larger - harder to use). When I check the same website using IE8, it looks just like it always looked. I "cleared my cache" per Firefox FAQ - but nothing changed. For years I have preferred Firefox, but I am going to switch back to IE8 to overcome the presentation problem.

URL of affected sites

http://www.ancestry.com

For years, the presentation by Ancestry.com has been static, but after the ver 3.6.8 update, the presentation is changed (larger - harder to use). When I check the same website using IE8, it looks just like it always looked. I "cleared my cache" per Firefox FAQ - but nothing changed. For years I have preferred Firefox, but I am going to switch back to IE8 to overcome the presentation problem. == URL of affected sites == http://www.ancestry.com

All Replies (1)

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Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

See Font size and zoom - increase the size of web pages and Font size and zoom - increase the size of web pages and http://kb.mozillazine.org/Zoom_text_of_web_pages