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Sign in and subscription confirmation

  • 1 reply
  • 1 has this problem
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  • Last reply by James

dan0850
dan0850
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After installing and signing in, I get a message that says, "Sign-in Successful" but I also get a never ending spinning message that says "waiting for sign in and subscription confirmation," and the VPN does not work. I'm operating a MacBook Pro with the latest operating system.

After installing and signing in, I get a message that says, "Sign-in Successful" but I also get a never ending spinning message that says "waiting for sign in and subscription confirmation," and the VPN does not work. I'm operating a MacBook Pro with the latest operating system.

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James
James
  • Top 25 Contributor
  • Moderator
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Are you referring to Mozilla VPN or to Firefox Private Network ?

If either then please file a support ticket for which product you asking for help on.

Mozilla VPN: https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

Firefox Private Network: https://support.mozilla.org/en-US/questions/new/firefox-private-network/form


This section is for support of desktop Firefox (for Windows, macOS, and Linux) www.mozilla.org/firefox/all/

Modified by James