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Firefox 89 Hangs on Startup (even in Troubleshooting mode)

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  • Last reply by FredMcD

Sanjay Sheth
Sanjay Sheth
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I have a Windows 7 laptop and can run Firefox 88 just fine (even with several extensions). But installing Firefox 89 seems to trigger some hang on Firefox startup .. even in troubleshooting mode or with "Refresh Firefox"

It opens up into Firefox and brings up the first tab .. and then almost instantly locks up .. with just a spinning progress bar. Doesn't trigger any other crash reporters.

Even after waiting for 10 minutes, no progress and stuck forever. I have to eventually use Task Manager to force kill the Firefox processes. No crash logs are generated unfortunately..

If I revert back to Firefox 88, things work fine again .. so some interaction with the latest version. I've tried installing the latest build as well (89.0.2) but with same results..

I have a Windows 7 laptop and can run Firefox 88 just fine (even with several extensions). But installing Firefox 89 seems to trigger some hang on Firefox startup .. even in troubleshooting mode or with "Refresh Firefox" It opens up into Firefox and brings up the first tab .. and then almost instantly locks up .. with just a spinning progress bar. Doesn't trigger any other crash reporters. Even after waiting for 10 minutes, no progress and stuck forever. I have to eventually use Task Manager to force kill the Firefox processes. No crash logs are generated unfortunately.. If I revert back to Firefox 88, things work fine again .. so some interaction with the latest version. I've tried installing the latest build as well (89.0.2) but with same results..

All Replies (1)

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.