Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer see header images on certain pages or on my twitter background using Firefox. I switched my browser over to Safari and they were there. I refreshed Firefox, rebooted my computer. No change. So how can I fix this problem?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

jekormanslp
jekormanslp
more options

Not sure what I need to put in this field but I want to resolve my issue. Not sure if occurred after I updated my firefox account. But it is doing the same thing on my MAC desktop and my IPhone.

Not sure what I need to put in this field but I want to resolve my issue. Not sure if occurred after I updated my firefox account. But it is doing the same thing on my MAC desktop and my IPhone.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you attach a screenshot?

Make sure you haven't enabled a High Contrast theme in the OS settings.

Make sure you allow pages to choose their own colors.

  • Options/Preferences -> General: Fonts & Colors -> Colors: "Override the colors specified by the page with my selections above"

Try "Never" if the default "Only with High Contrast themes" isn't working.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.