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Firefox for Andriod

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  • Last reply by emk1005

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I tried upgrading my Firefox on my Samsung Galazy S9, provided my email address as prompted, and now have a window on my phone that says "Welcome to an all-new Firefox" that has been "Updating Firefox" for the past 24 hours, while locking out my internet access. How do I get rid of this screen and finish updating Firefox?

I tried upgrading my Firefox on my Samsung Galazy S9, provided my email address as prompted, and now have a window on my phone that says "Welcome to an all-new Firefox" that has been "Updating Firefox" for the past 24 hours, while locking out my internet access. How do I get rid of this screen and finish updating Firefox?

Chosen solution

Try to stop this process and install it again.

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Chosen Solution

Try to stop this process and install it again.

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The Firefox updating window doesn't allow me to close it, and restarting my cell phone doesn't close it.

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Thanks for your help.