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Firefox Setting

utexex
utexex
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Harris County Library put up a new website

https://www.hcpl.net/blog/2019/08/welcome-new-hcplnet

Using Firefox the site never recognizes my PIN. I have to always go to my email and re-enter a PIN. Using Safari I don't have this problem and I don't need to go through this procedure.

What can I do in my preferred browser, Firefox, to get it to recognize my library PIN?

Very much appreciate any help you may have. THANKS

Harris County Library put up a new website https://www.hcpl.net/blog/2019/08/welcome-new-hcplnet Using Firefox the site never recognizes my PIN. I have to always go to my email and re-enter a PIN. Using Safari I don't have this problem and I don't need to go through this procedure. What can I do in my preferred browser, Firefox, to get it to recognize my library PIN? Very much appreciate any help you may have. THANKS
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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi utexex, could you explain this a bit more:

Using Firefox the site never recognizes my PIN. I have to always go to my email and re-enter a PIN.

Do you mean that every time you visit the site, it requires a second level of authentication, similar to sites that say they don't recognize your device?

One possible reason that sites forget your logged in status or require you to re-autheticate is if their cookies have been cleared.

Could I refer you to an earlier reply with a checklist for this kind of situation: 1285096#answer-1307580