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Dropdown list doest work in Firefox 70.0.1

ymw
Posted

Dropdown list is not working. I tried to uninstall/reinstall, also disabled "using hardware acceleration" and ran Firefox in safe mode. None of the previous attempts worked. Any help would be appreciate it.

Dropdown list is not working. I tried to uninstall/reinstall, also disabled "using hardware acceleration" and ran Firefox in safe mode. None of the previous attempts worked. Any help would be appreciate it.

Chosen solution

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Read this answer in context 1
Quote

Additional System Details

Application

  • Firefox 70.0.1
  • User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:70.0) Gecko/20100101 Firefox/70.0
  • Support URL: https://support.mozilla.org/1/firefox/70.0.1/Linux/en-US/

Extensions

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Blink Reminder 0.1.0 ({c91c37d5-0bf3-4747-ae29-3c7584cecb2b})
  • Checker Plus for Google Calendar™ 26.0.2 (checkerplusforgooglecalendar@jasonsavard.com)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Notifier for Gmail™ 0.9.6 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mesa DRI Intel(R) UHD Graphics (Whiskey Lake 3x8 GT2)
  • adapterDeviceID: 0x3ea0
  • adapterDrivers:
  • adapterRAM: 3072MB
  • adapterVendorID: 0x8086
  • contentUsesTiling: False
  • crashGuards: []
  • driverDate:
  • driverVendor: mesa/i965
  • driverVersion: 19.2.4.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'env'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Wayland does not work in the GPU process', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-screen-too-large', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-screen-too-large', u'message': u'Screen size too large', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_EXT_blend_minmax GL_EXT_multi_draw_arrays GL_EXT_texture_filter_anisotropic GL_EXT_texture_compression_s3tc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_format_BGRA8888 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_mapbuffer GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_stencil8 GL_OES_texture_3D GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_half_float GL_EXT_texture_sRGB_decode GL_OES_EGL_image GL_OES_depth_texture GL_OES_packed_depth_stencil GL_EXT_texture_type_2_10_10_10_REV GL_NV_conditional_render GL_OES_get_program_binary GL_APPLE_texture_max_level GL_EXT_discard_framebuffer GL_EXT_read_format_bgra GL_EXT_frag_depth GL_NV_fbo_color_attachments GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_array_object GL_OES_viewport_array GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_EXT_occlusion_query_boolean GL_EXT_robustness GL_EXT_texture_rg GL_EXT_unpack_subimage GL_NV_draw_buffers GL_NV_read_buffer GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil GL_EXT_draw_buffers GL_EXT_map_buffer_range GL_KHR_debug GL_KHR_robustness GL_KHR_texture_compression_astc_ldr GL_OES_depth_texture_cube_map GL_OES_required_internalformat GL_OES_surfaceless_context GL_EXT_color_buffer_float GL_EXT_sRGB_write_control GL_EXT_separate_shader_objects GL_EXT_shader_framebuffer_fetch GL_EXT_shader_implicit_conversions GL_EXT_shader_integer_mix GL_EXT_tessellation_point_size GL_EXT_tessellation_shader GL_INTEL_conservative_rasterization GL_INTEL_performance_query GL_ANDROID_extension_pack_es31a GL_EXT_base_instance GL_EXT_compressed_ETC1_RGB8_sub_texture GL_EXT_copy_image GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_gpu_shader5 GL_EXT_polygon_offset_clamp GL_EXT_primitive_bounding_box GL_EXT_render_snorm GL_EXT_shader_io_blocks GL_EXT_texture_border_clamp GL_EXT_texture_buffer GL_EXT_texture_cube_map_array GL_EXT_texture_norm16 GL_EXT_texture_view GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_NV_image_formats GL_OES_copy_image GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_gpu_shader5 GL_OES_primitive_bounding_box GL_OES_sample_shading GL_OES_sample_variables GL_OES_shader_io_blocks GL_OES_shader_multisample_interpolation GL_OES_tessellation_point_size GL_OES_tessellation_shader GL_OES_texture_border_clamp GL_OES_texture_buffer GL_OES_texture_cube_map_array GL_OES_texture_stencil8 GL_OES_texture_storage_multisample_2d_array GL_OES_texture_view GL_EXT_blend_func_extended GL_EXT_buffer_storage GL_EXT_float_blend GL_EXT_geometry_point_size GL_EXT_geometry_shader GL_EXT_shader_samples_identical GL_KHR_no_error GL_KHR_texture_compression_astc_sliced_3d GL_NV_fragment_shader_interlock GL_OES_EGL_image_external_essl3 GL_OES_geometry_point_size GL_OES_geometry_shader GL_OES_shader_image_atomic GL_EXT_clip_cull_distance GL_EXT_disjoint_timer_query GL_EXT_texture_compression_s3tc_srgb GL_MESA_shader_integer_functions GL_EXT_clip_control GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_texture_sRGB_R8 GL_EXT_texture_shadow_lod GL_MESA_framebuffer_flip_y GL_NV_compute_shader_derivatives GL_EXT_depth_clamp GL_EXT_texture_query_lod
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_astc WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context
  • webgl1Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) UHD Graphics (Whiskey Lake 3x8 GT2)
  • webgl1Version: OpenGL ES 3.2 Mesa 19.2.4
  • webgl1WSIInfo: EGL_VENDOR: Mesa Project EGL_VERSION: 1.4 EGL_EXTENSIONS: EGL_ANDROID_blob_cache EGL_ANDROID_native_fence_sync EGL_EXT_buffer_age EGL_EXT_create_context_robustness EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers EGL_EXT_swap_buffers_with_damage EGL_IMG_context_priority EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image_base EGL_KHR_no_config_context EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_swap_buffers_with_damage EGL_EXT_pixel_format_float EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image EGL_MESA_image_dma_buf_export EGL_MESA_query_driver EGL_WL_bind_wayland_display EGL_WL_create_wayland_buffer_from_image EGL_EXTENSIONS(nullptr): EGL_EXT_device_base EGL_EXT_device_enumeration EGL_EXT_device_query EGL_EXT_platform_base EGL_KHR_client_get_all_proc_addresses EGL_EXT_client_extensions EGL_KHR_debug EGL_EXT_platform_wayland EGL_EXT_platform_x11 EGL_MESA_platform_gbm EGL_MESA_platform_surfaceless EGL_EXT_platform_device
  • webgl2DriverExtensions: GL_EXT_blend_minmax GL_EXT_multi_draw_arrays GL_EXT_texture_filter_anisotropic GL_EXT_texture_compression_s3tc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_format_BGRA8888 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_mapbuffer GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_stencil8 GL_OES_texture_3D GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_half_float GL_EXT_texture_sRGB_decode GL_OES_EGL_image GL_OES_depth_texture GL_OES_packed_depth_stencil GL_EXT_texture_type_2_10_10_10_REV GL_NV_conditional_render GL_OES_get_program_binary GL_APPLE_texture_max_level GL_EXT_discard_framebuffer GL_EXT_read_format_bgra GL_EXT_frag_depth GL_NV_fbo_color_attachments GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_array_object GL_OES_viewport_array GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_EXT_occlusion_query_boolean GL_EXT_robustness GL_EXT_texture_rg GL_EXT_unpack_subimage GL_NV_draw_buffers GL_NV_read_buffer GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil GL_EXT_draw_buffers GL_EXT_map_buffer_range GL_KHR_debug GL_KHR_robustness GL_KHR_texture_compression_astc_ldr GL_OES_depth_texture_cube_map GL_OES_required_internalformat GL_OES_surfaceless_context GL_EXT_color_buffer_float GL_EXT_sRGB_write_control GL_EXT_separate_shader_objects GL_EXT_shader_framebuffer_fetch GL_EXT_shader_implicit_conversions GL_EXT_shader_integer_mix GL_EXT_tessellation_point_size GL_EXT_tessellation_shader GL_INTEL_conservative_rasterization GL_INTEL_performance_query GL_ANDROID_extension_pack_es31a GL_EXT_base_instance GL_EXT_compressed_ETC1_RGB8_sub_texture GL_EXT_copy_image GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_gpu_shader5 GL_EXT_polygon_offset_clamp GL_EXT_primitive_bounding_box GL_EXT_render_snorm GL_EXT_shader_io_blocks GL_EXT_texture_border_clamp GL_EXT_texture_buffer GL_EXT_texture_cube_map_array GL_EXT_texture_norm16 GL_EXT_texture_view GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_NV_image_formats GL_OES_copy_image GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_gpu_shader5 GL_OES_primitive_bounding_box GL_OES_sample_shading GL_OES_sample_variables GL_OES_shader_io_blocks GL_OES_shader_multisample_interpolation GL_OES_tessellation_point_size GL_OES_tessellation_shader GL_OES_texture_border_clamp GL_OES_texture_buffer GL_OES_texture_cube_map_array GL_OES_texture_stencil8 GL_OES_texture_storage_multisample_2d_array GL_OES_texture_view GL_EXT_blend_func_extended GL_EXT_buffer_storage GL_EXT_float_blend GL_EXT_geometry_point_size GL_EXT_geometry_shader GL_EXT_shader_samples_identical GL_KHR_no_error GL_KHR_texture_compression_astc_sliced_3d GL_NV_fragment_shader_interlock GL_OES_EGL_image_external_essl3 GL_OES_geometry_point_size GL_OES_geometry_shader GL_OES_shader_image_atomic GL_EXT_clip_cull_distance GL_EXT_disjoint_timer_query GL_EXT_texture_compression_s3tc_srgb GL_MESA_shader_integer_functions GL_EXT_clip_control GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_texture_sRGB_R8 GL_EXT_texture_shadow_lod GL_MESA_framebuffer_flip_y GL_NV_compute_shader_derivatives GL_EXT_depth_clamp GL_EXT_texture_query_lod
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_astc WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) UHD Graphics (Whiskey Lake 3x8 GT2)
  • webgl2Version: OpenGL ES 3.2 Mesa 19.2.4
  • webgl2WSIInfo: EGL_VENDOR: Mesa Project EGL_VERSION: 1.4 EGL_EXTENSIONS: EGL_ANDROID_blob_cache EGL_ANDROID_native_fence_sync EGL_EXT_buffer_age EGL_EXT_create_context_robustness EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers EGL_EXT_swap_buffers_with_damage EGL_IMG_context_priority EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image_base EGL_KHR_no_config_context EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_swap_buffers_with_damage EGL_EXT_pixel_format_float EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image EGL_MESA_image_dma_buf_export EGL_MESA_query_driver EGL_WL_bind_wayland_display EGL_WL_create_wayland_buffer_from_image EGL_EXTENSIONS(nullptr): EGL_EXT_device_base EGL_EXT_device_enumeration EGL_EXT_device_query EGL_EXT_platform_base EGL_KHR_client_get_all_proc_addresses EGL_EXT_client_extensions EGL_KHR_debug EGL_EXT_platform_wayland EGL_EXT_platform_x11 EGL_MESA_platform_gbm EGL_MESA_platform_surfaceless EGL_EXT_platform_device
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowProtocol: wayland
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4393 solutions 61631 answers

Are you talking about a Firefox list, or a websites list?

Is this with all websites/pages, some, a few?

Are you talking about a Firefox list, or a websites list? Is this with all websites/pages, some, a few?
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cor-el
  • Top 10 Contributor
  • Moderator
17857 solutions 161589 answers

Chosen Solution

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. *https://www.mozilla.org/en-US/firefox/all/ You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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Question owner

ymw said

Dropdown list is not working. I tried to uninstall/reinstall, also disabled "using hardware acceleration" and ran Firefox in safe mode. None of the previous attempts worked. Any help would be appreciate it.

Thank you @cor-el, I reinstalled Firefox using the official Mozilla server, and now it works .. Great.

''ymw [[#question-1274101|said]]'' <blockquote> Dropdown list is not working. I tried to uninstall/reinstall, also disabled "using hardware acceleration" and ran Firefox in safe mode. None of the previous attempts worked. Any help would be appreciate it. </blockquote> Thank you @cor-el, I reinstalled Firefox using the official Mozilla server, and now it works .. Great.
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ham2405 1 solutions 9 answers

I do not use the dropdown menus in RCGroups.com very often and cannot say which Firefox update broke the menus. As a result, I cannot check messages, do searches or even sign out. I'm using Win7 with most recent Firefox version. I installed Firefox from the Mozilla website years ago and updated as requested.

I do not use the dropdown menus in RCGroups.com very often and cannot say which Firefox update broke the menus. As a result, I cannot check messages, do searches or even sign out. I'm using Win7 with most recent Firefox version. I installed Firefox from the Mozilla website years ago and updated as requested.

Modified by ham2405

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jscher2000
  • Top 10 Contributor
8953 solutions 73374 answers

Helpful Reply

Hi ham2405, do you mean JavaScript menus like the Magazine menu in this screenshot:

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Enhanced Tracking Protection in Firefox for desktop (before Firefox 70: Content blocking).

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi ham2405, do you mean JavaScript menus like the Magazine menu in this screenshot: <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-03-22-16-15-16-dc89bb.png"> If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally: '''Double-check content blockers:''' Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server). (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: [[Enhanced Tracking Protection in Firefox for desktop]] (before Firefox 70: [[Content Blocking]]). (B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
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ham2405 1 solutions 9 answers

Hi jscher2000, I forgot to say I had spent 20-30 minutes rummaging around in the self help before posting my question. I saw the SafeMode thing and tried that and it did not fix the problem. I just turned off the tracker protect and that did not fix it either.

I am aware that clearing cookies will wipe out my login info, which is no problem. I am loath to clearing cookies because the RCG website has forums that can be subscribed to so when visiting that page a hot button illuminates saying jump to first unread post if there are any. One of those forums I subscribe to has over 3000 pages.

I just checked one of the forums with Chrome/android (don't say anything - I rarely need a web browser on the device and doesn't have room for FF LOL) and the hot button is there as it is on this computer. Would you agree that the info is stored on the RCG server and not in my cookies?

Decisions, decisions! ham2405

Hi jscher2000, I forgot to say I had spent 20-30 minutes rummaging around in the self help before posting my question. I saw the SafeMode thing and tried that and it did not fix the problem. I just turned off the tracker protect and that did not fix it either. I am aware that clearing cookies will wipe out my login info, which is no problem. I am loath to clearing cookies because the RCG website has forums that can be subscribed to so when visiting that page a hot button illuminates saying jump to first unread post if there are any. One of those forums I subscribe to has over 3000 pages. I just checked one of the forums with Chrome/android (don't say anything - I rarely need a web browser on the device and doesn't have room for FF LOL) and the hot button is there as it is on this computer. Would you agree that the info is stored on the RCG server and not in my cookies? Decisions, decisions! ham2405
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jscher2000
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ham2405 said

I just checked one of the forums with Chrome/android (don't say anything - I rarely need a web browser on the device and doesn't have room for FF LOL) and the hot button is there as it is on this computer. Would you agree that the info is stored on the RCG server and not in my cookies?

That seems like a good guess if you can log in on any browser without missing a beat.

You could also back up the cookies.sqlite database file in case you need it back. It's in your profile folder: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

''ham2405 [[#answer-1299528|said]]'' <blockquote> I just checked one of the forums with Chrome/android (don't say anything - I rarely need a web browser on the device and doesn't have room for FF LOL) and the hot button is there as it is on this computer. Would you agree that the info is stored on the RCG server and not in my cookies? </blockquote> That seems like a good guess if you can log in on any browser without missing a beat. You could also back up the cookies.sqlite database file in case you need it back. It's in your profile folder: [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]].
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cor-el
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You can check in the Web Console for possible error messages.


Does this work in a Private Browsing mode window ?

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

You can check in the Web Console for possible error messages. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console ---- Does this work in a Private Browsing mode window ? You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data for that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
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ham2405 1 solutions 9 answers

I went into the cookies window, found the RC Groups cookies, crossed my fingers and deleted them, all 14 of them!

When I opened the RC Groups website.... HOORAY! I had to log back in, which I expected, but the drop down menus are working again *AND* the forum 'read it' positions were still there.

Thank you for your assistance, jscher2000.

I went into the cookies window, found the RC Groups cookies, crossed my fingers and deleted them, all 14 of them! When I opened the RC Groups website.... HOORAY! I had to log back in, which I expected, but the drop down menus are working again *AND* the forum 'read it' positions were still there. Thank you for your assistance, jscher2000.
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