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Can't change IMAP folder level or create top-level folders

  • 3 replies
  • 1 has this problem
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  • Last reply by Matt

DYR
DYR
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Thunderbird (60.8.0 (64-bit)) will not allow me to create new top-level folders in an IMAP account. It only allows me to create a subfolder of "Inbox".

DreamHost is my mail provider and I haven't been able to make the changes via webmail either. When I created the account in Thunderbird a top-level "Inbox" folder was automatically created with "Sent", Junk", and "Deleted" subfolders in it. I would like to have those folders on the same level in the hierarchy as "Inbox". I tried changing the folder properties in Thunderbird by editing the folder location but editing the location string is disabled.

My other IMAP email account (with a different provider) is set up with "Sent", Junk", and "Deleted" folders on the same level as the "Inbox". I have also previously had a DreamHost IMAP account set up this way. DreamHost tech support hasn't offered any solutions.

Thunderbird (60.8.0 (64-bit)) will not allow me to create new top-level folders in an IMAP account. It only allows me to create a subfolder of "Inbox". DreamHost is my mail provider and I haven't been able to make the changes via webmail either. When I created the account in Thunderbird a top-level "Inbox" folder was automatically created with "Sent", Junk", and "Deleted" subfolders in it. I would like to have those folders on the same level in the hierarchy as "Inbox". I tried changing the folder properties in Thunderbird by editing the folder location but editing the location string is disabled. My other IMAP email account (with a different provider) is set up with "Sent", Junk", and "Deleted" folders on the same level as the "Inbox". I have also previously had a DreamHost IMAP account set up this way. DreamHost tech support hasn't offered any solutions.

All Replies (3)

Matt
Matt
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What do dream host say about he IMAP server directory? What is it? Looking at the images here https://help.dreamhost.com/hc/en-us/articles/216962167-Mozilla-Thunderbird-overview

It looks like the dreamhost server is configured to hang everything off the inbox folder.

Setting the server directory in account settings > server setting > advanced might make it look like you want. Try it and see is all I can suggest. The directory server might be INBOX. This is case sensitive on IMAP servers as they have case sensitive file systems, unlike windows.

DYR
DYR Question owner
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Matt said

Setting the server directory in account settings > server setting > advanced might make it look like you want. Try it and see is all I can suggest. The directory server might be INBOX. This is case sensitive on IMAP servers as they have case sensitive file systems, unlike windows.

Thanks for your reply. I did try changing the Advanced Server Settings.

I tried deleting "INBOX." from the "Personal Namespace" field. I also unchecked "Show only subscribed folders". I still cannot add new folders on the same level as the Inbox folder.

Matt
Matt
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Matt said

It looks like the dreamhost server is configured to hang everything off the inbox folder.

I then offer you a couple of "might work" things. They did not. So back to dreamhost.