Firefox crashes
Firefox 62.0.2 systematically crashes at startup.
Hardware Overview:
Model Name: MacBook Pro Model Identifier: MacBookPro6,2 Processor Name: Intel Core i7 Processor Speed: 2,8 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 4 MB Memory: 8 GB Boot ROM Version: MBP61.0057.B1C SMC Version (system): 1.58f17
Crash reporter details (cannot add .dmp) :
AdapterDeviceID: 0x0a29 AdapterVendorID: 0x10de Add-ons: activity-stream%40mozilla.org:2018.08.22.1219-93becf29,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat-reporter%40mozilla.org:1.0.0,webcompat%40mozilla.org:2.0 BuildID: 20180920131237 CrashTime: 1537774174 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1537774145 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a29FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupCrash: 1 StartupTime: 1537774145 ThreadIdNameMapping: 8:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",18:"Cache2 I/O",19:"Cookie",21:"DOM Worker",21:"IPDL Background",43:"StreamTrans #38",23:"GMPThread",24:"Compositor",25:"VRListener", Throttleable: 1 UptimeTS: 31.40183505 Vendor: Mozilla Version: 62.0.2
This report also contains technical information about the state of the application when it crashed.
All Replies (5)
Safe mode does not work. Could send crash file ID : bp-bad9269a-1927-4bc3-ae27-2bdb60180924 Thx
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
As said above, I could send only one crash file; ID: bp-bad9269a-1927-4bc3-ae27-2bdb60180924
Thx
Could generate another crash file; ID: bp-8e1bb2f3-6c83-4fb6-8c2a-e1cdc0180925
Thx
Here is another crash file; ID: bp-abadc070-6f39-4a10-b954-25dc30181002
Thx