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UNABLE TO LOG ON TO MACYS WEBSITE

Posted

Lately, when I click on Macys website, I do not get pictures to look at the merchandise. What I do get is a list of all their departments on the left side of my screen. I do not know what happened. Even if I click on a certain item on their "list" it doesn't do any good.....nothing pops up on the screen.

Lately, when I click on Macys website, I do not get pictures to look at the merchandise. What I do get is a list of all their departments on the left side of my screen. I do not know what happened. Even if I click on a certain item on their "list" it doesn't do any good.....nothing pops up on the screen.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Google Update
  • Office Live Update v1.5
  • Shockwave Flash 27.0 r0
  • 5.1.50907.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Shadow110 1072 solutions 14836 answers

You are running a insecure and unsupported version (52) Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Note: your Firefox Profile is saved. 52.5.0 ESR is secure. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

This should fix your Issue.

Please let us know if this solved your issue or if need further assistance.

You are running a insecure and unsupported version (52) Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Note: your Firefox Profile is saved. 52.5.0 ESR is secure. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ <b>Note : Legacy Extensions will be deleted or removed in any version update after May 2018</b>. You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles This should fix your Issue. Please let us know if this solved your issue or if need further assistance.

Modified by Shadow110

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

This is from an old bug report;

Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306

Either of these makes Macy work:

network.http.spdy.enabled = false network.http.spdy.enabled.v3-1 = false

Type about:config<Enter> in the address bar. If a warning screen comes up, press the I Accept the Risk button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar.

This is from an old bug report; Bug 1242306 - Users unable to login to Macy's; Access Denied: You don't have permission https://bugzilla.mozilla.org/show_bug.cgi?id=1242306 Either of these makes Macy work: network.http.spdy.enabled = false network.http.spdy.enabled.v3-1 = false Type '''about:config'''<Enter> in the address bar. If a warning screen comes up, press the '''I Accept the Risk''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar.

Question owner

I installed the Firefox 52.5 but nothing happened. I don't know how to delete Program C files.

When I click on Macys.com, I get their website, however, when I click on something, i.e., shoes, apparel, etc., all I get is a list of their departments on the left side of the screen.......no pictures of merchandise.

Nothing on my screen says anything about being BUGGED.

I have never had this happen before with Macys. Should I try installing Google Chrome and see what happens?

I installed the Firefox 52.5 but nothing happened. I don't know how to delete Program C files. When I click on Macys.com, I get their website, however, when I click on something, i.e., shoes, apparel, etc., all I get is a list of their departments on the left side of the screen.......no pictures of merchandise. Nothing on my screen says anything about being BUGGED. I have never had this happen before with Macys. Should I try installing Google Chrome and see what happens?
jscher2000
  • Top 10 Contributor
8693 solutions 71056 answers

Hi ChaCha, have you tried "the usual"?

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi ChaCha, have you tried "the usual"? If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly: '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?

Question owner

I tried everything imaginable and it still is not acting right. I am able to see Macys home page, but when I click on a certain department (Womens, Mens, Home, Shoes, etc.), I get that strange looking screen with no pictures to click on. Do you think I should try and install Google Chrome?

I tried everything imaginable and it still is not acting right. I am able to see Macys home page, but when I click on a certain department (Womens, Mens, Home, Shoes, etc.), I get that strange looking screen with no pictures to click on. Do you think I should try and install Google Chrome?
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

This usually happens because some CSS files are blocked.

Do you have any content blocking extensions?

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" to reload the page and bypass the cache to generate a fresh log.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

See also:

This usually happens because some CSS files are blocked. Do you have any content blocking extensions? *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content. *https://developer.mozilla.org/en/Tools/Web_Console You can check the Network Monitor to see if content is blocked or otherwise fails to load. *https://developer.mozilla.org/en/Tools/Network_Monitor If necessary use "Ctrl+F5" or "Ctrl+Shift+R" to reload the page and bypass the cache to generate a fresh log. ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

I tried just about everything on your list, and still, all I get on my screen is Macys home page........nothing more.

I tried just about everything on your list, and still, all I get on my screen is Macys home page........nothing more.
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Can you attach a screenshot?

Did you check the Network Monitor and the Web Console?

Can you attach a screenshot? *https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem *use a compressed image type like PNG or JPG to save the screenshot Did you check the Network Monitor and the Web Console? *https://developer.mozilla.org/en/Tools/Network_Monitor *https://developer.mozilla.org/en/Tools/Web_Console

Question owner

I don't know how to take a screen shot, but I took one with my phone that I could email to you. What is the email address I can send it to?

I don't know how to take a screen shot, but I took one with my phone that I could email to you. What is the email address I can send it to?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Press the Browse button under the Reply box.

Press the '''Browse''' button under the '''Reply''' box.

Question owner

There is no "browse" button under the reply box on my windows email.

There is no "browse" button under the reply box on my windows email.
Happy112 561 solutions 5694 answers

ChaCha said

There is no "browse" button under the reply box on my windows email.

Please see  :

How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box.

''ChaCha [[#answer-1047412|said]]'' <blockquote> There is no "browse" button under the reply box on my windows email. </blockquote> Please see : [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box.

Question owner

The instructions say that I need Firefox 57 and above. I have Firefox 52.5 Also, I can't find a PAGE ACTION MENU anywhere on my screen. This whole process looks very difficult.

The instructions say that I need Firefox 57 and above. I have Firefox 52.5 Also, I can't find a PAGE ACTION MENU anywhere on my screen. This whole process looks very difficult.
jscher2000
  • Top 10 Contributor
8693 solutions 71056 answers

ChaCha said

The instructions say that I need Firefox 57 and above.

Please skip the "Firefox Screenshots" screenshots section if you have Firefox 52.5 and try one of the other methods.

''ChaCha [[#answer-1047475|said]]'' <blockquote> The instructions say that I need Firefox 57 and above. </blockquote> Please skip the "Firefox Screenshots" screenshots section if you have Firefox 52.5 and try one of the other methods.

Question owner

The instructions say to click on the PAGE ACTION MENU. Where is it?

Also, do extensions or add=ons have anything to do with the Macys problem?

The instructions say to click on the PAGE ACTION MENU. Where is it? Also, do extensions or add=ons have anything to do with the Macys problem?
jscher2000
  • Top 10 Contributor
8693 solutions 71056 answers

ChaCha said

The instructions say to click on the PAGE ACTION MENU. Where is it?

If you have Firefox 57, it's in the address bar. If you have an earlier version of Firefox, skip over those instructions to the next section which applies to all versions of Windows.

Also, do extensions or add=ons have anything to do with the Macys problem?

Possibly. Any kind of extension which can block content from appearing in pages could cause issues with websites. But if you tested the site in Firefox's Safe Mode and had the same issue, then there must be some other explanation for the problem.

''ChaCha [[#answer-1047549|said]]'' <blockquote> The instructions say to click on the PAGE ACTION MENU. Where is it?</blockquote> If you have Firefox 57, it's in the address bar. If you have an earlier version of Firefox, skip over those instructions to the next section which applies to all versions of Windows. <blockquote>Also, do extensions or add=ons have anything to do with the Macys problem? </blockquote> Possibly. Any kind of extension which can block content from appearing in pages could cause issues with websites. But if you tested the site in Firefox's Safe Mode and had the same issue, then there must be some other explanation for the problem.

Question owner

I think I have a screen shot now, but I cannot figure out how to send it to you. I clicked on the browse button, but nothing happens.

I think I have a screen shot now, but I cannot figure out how to send it to you. I clicked on the browse button, but nothing happens.

Question owner

Is this what you wanted?

Is this what you wanted?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

That was very good work. Well done.

The screenshot tells me the webpage did not load properly.

Load the webpage. Now hold down the <Shift> key and reload the page. This will cause Firefox to bypass the cache and do a fresh page load.

That was very good work. Well done. The screenshot tells me the webpage did not load properly. Load the webpage. Now hold down the <Shift> key and reload the page. This will cause Firefox to bypass the cache and do a fresh page load.
jscher2000
  • Top 10 Contributor
8693 solutions 71056 answers

Hi ChaCha, thank you for the screenshot.

It seems uBlock Origin and Adblock Plus (or similar) may be blocking a lot of stuff. But you already tested in Firefox's Safe Mode where those would not be a factor?

Have you noticed any issues with secure connection errors in your Firefox?

Hi ChaCha, thank you for the screenshot. It seems uBlock Origin and Adblock Plus (or similar) may be blocking a lot of stuff. But you already tested in Firefox's Safe Mode where those would not be a factor? Have you noticed any issues with secure connection errors in your Firefox?