Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 57 Quantum on Win 7 Enterprise. Firefox is unable to render any web page, just blank page is displayed.

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by philipp

alien9
alien9
more options

It cannot show any of the "internal" pages like about:config or settings as well. It is also unable to open new tab. Just one tab is displayed always. I tried uninstaling a previous versions, reset to defaults. Nothing helped. When entering an url nothing happens, no progress, no message. When downgrade to 56 everything works fine always. Any suggestions ?

It cannot show any of the "internal" pages like about:config or settings as well. It is also unable to open new tab. Just one tab is displayed always. I tried uninstaling a previous versions, reset to defaults. Nothing helped. When entering an url nothing happens, no progress, no message. When downgrade to 56 everything works fine always. Any suggestions ?

All Replies (3)

philipp
philipp
  • Moderator
more options

hi, just a shot into the dark: are you using any thirdparty security tools like malwarebytes anti-exploit or trusteer rapport?

alien9
alien9 Question owner
more options

No such security tools. By even some 3rd party will block this, opening a new tab shall be possible, right ? Even an empty one. It looks like some internal browser problem. Sometimes a zombie Firfox processes are left so I have to kill them manually.

philipp
philipp
  • Moderator
more options

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on. if it isn't working in 57 then plese perform the same steps in 56...