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Firefox won't allow any connections

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

AgentOrange69
AgentOrange69
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Hello, all of a sudden firefox on my sons laptop won't allow any connections to the internet and will only show the homepage. His Windows Edge & Chrome both are working fine. We've uninstalled firefox and re-installed twice but it's still the same. My son is running windows 10 64bit I'm strugging to fix this, is there any help you can give me please?

Hello, all of a sudden firefox on my sons laptop won't allow any connections to the internet and will only show the homepage. His Windows Edge & Chrome both are working fine. We've uninstalled firefox and re-installed twice but it's still the same. My son is running windows 10 64bit I'm strugging to fix this, is there any help you can give me please?

All Replies (2)

FredMcD
FredMcD
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Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 25.0 r0 Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 25.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration