Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't even start

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by philipp

jtarara
jtarara
more options

I get an error message to send you a crash report every time I try to open Firefox. I can't even re-install because the .exe immediately fails. I tried to add a screenshot image of the pop-up below, but it wouldn't load. Sadly, I had to switch to IE (yuck), so for now I have lost all of my bookmarks, too.

Crash ID: bp-1bfb75a0-ac92-409d-be6d-976a42170126

I get an error message to send you a crash report every time I try to open Firefox. I can't even re-install because the .exe immediately fails. I tried to add a screenshot image of the pop-up below, but it wouldn't load. Sadly, I had to switch to IE (yuck), so for now I have lost all of my bookmarks, too. Crash ID: bp-1bfb75a0-ac92-409d-be6d-976a42170126

All Replies (3)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 51.0 Build ID 20170118123726 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: PREF_GetIntPref

Attention Sumo's there are 7 related bug reports

Update Websense. If there is still a problem, disable it.

Josh R
Josh R
more options

Hello @jtarara,

Just something to try for now, but right click the EXE and "Run as administrator" to see if that works.

In response to the issue about not being able to uninstall, you do not need to open FF to uninstall it. You should do this via the control panel.

Regards, Josh (JR on Twitter!)

philipp
philipp
  • Moderator
more options

hi jtarara, thanks for providing a crash id. this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox