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Firefox crashes

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  • Last reply by snhender

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I have to use version 38.5.1 and today it started crashing on startup. I'm not sure what changed in the system because I do not see a log in programs of any updates. Any ideas on what to check?

Crash ID: bp-1e6bc6d0-5ec8-47a8-8fa4-d434d2160913

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.14.4332 AdapterSubsysID: 198f103c AdapterVendorID: 0x8086 AvailablePageFile: 9387921408 AvailablePhysicalMemory: 2436530176 AvailableVirtualMemory: 3977687040 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 50855936 BreakpadReserveSize: 67108864 BuildID: 20151218095812 CrashTime: 1473803114 EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473800461 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 198f103c, AdapterDriverVersion: 10.18.14.4332

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 173 StartupTime: 1473803113 SystemMemoryUsePercentage: 71 Throttleable: 1 TotalPageFile: 16962179072 TotalPhysicalMemory: 8482041856 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

This report also contains technical information about the state of the application when it crashed.

Chosen solution

hi snhender, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is caused by your symantec security software that is hooking into firefox - please refer to Firefox crashes at startup after Symantec (Norton) update !

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Chosen Solution

hi snhender, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is caused by your symantec security software that is hooking into firefox - please refer to Firefox crashes at startup after Symantec (Norton) update !

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Phillip,

Thanks for the response. Hopefully we can roll back any SEP updates that may have impacted this issue. We can't update Firefox or our application will not work. If you come across any other work-arounds please let me know. I appreciate the information you have already shared.